Casino Complaint 7Sultans issue

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
fortunelounge: The intention was to show that we treated this case fairly

I do not usually speak up fo ANY casino, but I will say this, that the Fortune Lounge group has been a very good casino group to play at. I have never had a problem withdrawing at any of their sister sites, and that says a lot in my book and in my perception of a GOOD casino.

Granted, I know I have lost more in gambling than withdrawing, but again....I have withdrawn from all of their casinos at least once if not more without any issues from the get-go, and we all understand how important it is to withdraw every once in while to feel that you have a chance of winning (even if you lost your butt off)I cannot say that about any other casino. (Except Inetbet which is also on the same level as Fortune Lounge in my book).

I am not trying to derail this thread , and please do not think that, it's just that this is one good group that really deserves thier star on the CM's list and when an issue arises such as this one, one should always think of the reasons the issue did crop up and usually it is the player that is at fault and sometimes it is unbeknownest to themselves (Multiple accounts).

j2000:i dont really remember, but maybe i have two accounts in that casino. This is also may be a probability. In that case they should return me my deposits and ban me.
It seems to me (only MY opinion) is that he was caught out in trying to do a no -no and figured he wanted his money back and to say that he should be banned is a little much if he truly didn't know he did wrong..just an observation...
FortuneLounge:Even though you opened several accounts with the same casino
 

j2000

Dormant account
Joined
Aug 19, 2008
Location
Estonia
thx, fortunelounge, this was really helpful.:notworthy

But as I see, making duplicate accounts is not prevented in any way? So anyone can take anyones email address or real address and can cause a lot of trouble. Hmm...casinos should make some impovements on that if such cases occur.

Anyway, fortunelounge, could you please tell me in details, what docs i should send then if utility bill and a copy of Driver'sID. The copies i sent were clear enough(i wont post them here to prove:lolup:).
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
thx, fortunelounge, this was really helpful.:notworthy

But as I see, making duplicate accounts is not prevented in any way? So anyone can take anyones email address or real address and can cause a lot of trouble. Hmm...casinos should make some impovements on that if such cases occur.

Anyway, fortunelounge, could you please tell me in details, what docs i should send then if utility bill and a copy of Driver'sID. The copies i sent were clear enough(i wont post them here to prove:lolup:).

Are you emailing them or faxing? I know faxing can play hell on quality...

And on the other hand, in this day and age, I've NEVER seen a scan that wasn't clear. When I send documents in, I always leave them at their actual size. I never resize them any smaller...if they have a problem with a 1-2mb file, that's their problem :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi j2000

On 30/07/08 we mailed you to inform you that the copies of the documents you have sent to us were completely illegible and requested you to resend them as soon as possible. When you chatted to our support guy on 19/08 he did say that we have not received the documents and referred to our second request for clearer copies. I would appreciate it if you could send us a clear set of copies as soon as possible in order to process your cash-in. Your account is currently open and available for play. Also note that your cash-in has been returned to your casino account and that you will have to cash it in again to have it processed.

Even though you opened several accounts with the same casino (a breach of our T & C's) your account was locked and documentation requested because you registered incomplete details. We also noticed that you attempted to abuse our opening promotion through a doubling up strategy(together with a large number of players who have read the modus operandi on a specific website) Please note that your cash-in will only be paid because you met the Terms and Conditions. We have, in the meantime, put a process in place that will prevent new players, using their sign-up offer, abusing us with the double-up strategy.

Please also note that your duplicate accounts have been locked and only the one you communicated to me has been left open.

Regards

Wim
VP Operations
Fortune Lounge

Would this "specific website" also have AFFILIATE LINKS to Fortune Lounge casinos?

It is often the case that websites offer strategies for bonus play, and make money by becoming affiliates of the victim casino. This is partly down to the casino, as if they find this material detremental to them, they should get rid of the AFFILIATE who is sending over all these "promotion abusers".

It is lax of many software providers to ignore this issue when designing systems for bonuses. There is no excuse, as bonuses have been the mainstay of the industry since it's inception, and software should by now have "cutting edge" systems to manage bonus promotions, and these crude strategies should have been disabled through the software long ago.

The multiple account issue is a little harder, but still more could be done to at least require suspicious accounts to be referred to management rather than have a player deposit, play, and THEN find out there is a problem.

Incomplete details is an odd one, as the MG system makes many fields "REQUIRED", so it is impossible to proceed with registration without giving the details the casino wants.

It seems j2000 has registered "several" accounts, so must have some problems with their memory. j2000 then goes on to tell us how it was done:-

But as I see, making duplicate accounts is not prevented in any way? So anyone can take anyones email address or real address and can cause a lot of trouble.

The above would constitute "player fraud", rather than mere "promotional abuse", since it involves using false details, and possibly even without the permission of those whose IDs are used. This usually gets found out in the withdrawal process, since this is when casinos tend to request documents.

The fraudster will have prepared documents only for those accounts that generate a withdrawal, hoping to let the losing ones simply disappear into history. Casinos run a number of comparative checks to see if this may have happened, and then players can suffer "trouble", INCLUDING the completely INNOCENT ones who end up having had their identities used in the process, but then go on to play themselves at the same casinos.

Although the software will allow such things to be done, it is strictly against the terms and conditions to do so.
 
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