5plusbet do not withdraw winnings

Casio

New Member
PABnononaccred
Joined
May 28, 2018
Location
Poland
5plusbet do not withdraw winnings

After passing the standard verification procedurę (Verification has been approved.), I deposited my money. After a few weeks, I received the first payment of 120 €, after a few minutes (AD1). The problem appeared at the second "bigger" payment of 700 €. First of all, I waited about 5 days(I ordered withdraw on Friday so I decided that it would fall in after the weekend). I wrote a chat about the request to check what happens to the withdraw. For over 40 minutes, nothing could be determined, I had to wait. The next day, trying to log in to my account, I got this gift (AD2). So I wrote and there again, spending 20 minutes talking, I had to write an email to them (cs@5plusbet.com) The man who served me could not explain it…. So I wrote again , and after a few hours I got an answer for that (AD3). I checked the regulations and in the case of "detection" I have no right to defend myself (AD4).
Each registered client can have only one account. When registering on the site, there is a rule for one family, one address, e-mail address, credit / debit card number or IP address. In accordance with the rules of 5plusbet, such accounts are subject to blocking or cancellation of bets (rule No. 10.7)

We are not obliged to provide the results of the investigation (this is specified in the rules), as this will help to circumvent the methods of revealing dishonest game for interested persons.

I have one account in this bookmaker and I did not create any multiple accounts. 5plusbet stolen my €700 winnings.

(AD1/AD2/AD3/AD4)
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Milosg

New Member
PABnononaccred
Joined
Jun 6, 2018
Location
Slovakia
Hello,
I have the same problem with 5plusbet as Casio

I won 575,47 Eur but I can´t withdraw. My account is locked.
I have account 2 years, no problem. I made withdraw 2 times no problem but third time withdraw I must verificated my acount.
I am verificated my account but I don´t get money on my Skrill account. After 8 days I write.
Answer: Sorry for the inconvenience! At the moment payment system .... temporarily not available. Withdrawal is possible after the recovery operation of the payment system. Approximate time: 2 weeks.
After 1 months: According to experts of the risk management department, you are suspected of unfair play(the use of arbitrage betting). In accordance with the rules of 5plusbet, such accounts are subject to blocking or cancellation of bets (rule No. 10.7)
Dear cIient, in accordance with the rules of the site (paragraph 10.7), your account is blocked, all results on bets are canceled. The amount of the deposit made by you has already been paid to your account.

But I don´t betting any arbitrage bets. I ask 5plusbet show me only ONE arbitrage bet.
Dear client, our site banned bets using arbitration situations and their varieties.
To identify such situations, we use the services of independent experts, as well as a special department - which revealed that most of your bets are arbitration.
We are not obliged to provide the results of the investigation (this is specified in the rules), as this will help to circumvent the methods of revealing dishonest game for interested persons.
In occasion of the reference in court or other instances it is your right.

Please help me. 5plusbet stollen my 575 EUR
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

andreabu

New Member
PABnononaccred
Joined
Jun 13, 2018
Location
Germany
Dear,

unfortunately i didn´t read this before getting to 5Plusbet.

My case is pretty similar to the described ones above.

I deposit a lof of money since february 2018 and also got some withdrawals.

Overall something like 46.500 € in and 32.400 € out.

Now after some winnings my balance is 13.400 € - so overall almost even,
but as i tried to withdraw again 2.500 € couple of weeks ago, first it has been heavyly delayed with a lot of excuses,
and then finally been blocked due to pretended "multiple account openings".

Of course i´ve got only my own account and there´s never been any problem until my account balance increased lately.

What can i do - 13.400 € is a lot of money.

Is there any hope getting to court? But where - curacao ?

I also have to mention that they refuse to return my deposits as described in the case above - they just wanna keep everything - really unbelievable.

Thanks for your help / thoughts.

Best regards
 

keklol

Dormant account
Joined
Nov 12, 2018
Location
Moscow
I've been playing in a real casino for about 1 year. Initially, I made a small deposit for verification. Raised, brought - no problem. This month has gone 2 large express, now winning Х3,5))
 
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