Casino Complaint 4k€ Award: Pingocasino / Viral LTD Confiscated 200.000SEK on fake T&C

[Daniel Malek]

Hi.

I have a case that I am at this moment too burned out to to work on right now. Summarized:

A customer of mine Won 200.000SEK at Pingocasino (Viral LTD), after 150 emails and 1.5month of waiting time, they responded that they will not pay due to breach of T&C "Only 1 bonus allowed within the network", E.G all of their Viral Sites. Played at some of them. The fact here is, that they just searched for something to "catch" the customer on. The problem is that they put these terms on AFTER he played. They waited a long time, then put these terms in after, and pretended they had them like that all the time.

Money was not even won with the bonus, it was won later, after even recieving 2 withdrawals of 10.000SEK. So the money in the account was real money, and did not have anything to do with the previous bonuses.

Now they dont respond after We sent them email with all of this details. This clearly understand that they tried to fraud their way out of paying 200.000SEK.

I am looking for someone who is willing to help me out. The person need to be able to send a professional complaint to all their licensing offices. (There is screenshots of their terms a couple of days after registration there, in case something happened).There will be awarded a gift of 20% (40.000SEK/4K€) if the case is resolved and paid.

I hope someone can help. Contact me PM. ONLY serious people please. Dont PM me if you are not capable.

 

[Harry_BKK]

You may find out though that only a small part of their site is run under the MGA license. Viral operates a dozen or so of hybrid skins with MGA/Curacao license.

 

[Daniel Malek]

I am aware. Link:

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Pingocasino is in that list. Even though they have been informed that they will be reported to the authorities, they simply don't reply. They know they f***** up, and instead of doing the right thing, they went rogue.

 

[Steviedoo]

Hi.

I have a case that I am at this moment too burned out to to work on right now. Summarized:

A customer of mine Won 200.000SEK at Pingocasino (Viral LTD), after 150 emails and 1.5month of waiting time, they responded that they will not pay due to breach of T&C "Only 1 bonus allowed within the network", E.G all of their Viral Sites. Played at some of them. The fact here is, that they just searched for something to "catch" the customer on. The problem is that they put these terms on AFTER he played. They waited a long time, then put these terms in after, and pretended they had them like that all the time.

Money was not even won with the bonus, it was won later, after even recieving 2 withdrawals of 10.000SEK. So the money in the account was real money, and did not have anything to do with the previous bonuses.

Now they dont respond after We sent them email with all of this details. This clearly understand that they tried to fraud their way out of paying 200.000SEK.

I am looking for someone who is willing to help me out. The person need to be able to send a professional complaint to all their licensing offices. (There is screenshots of their terms a couple of days after registration there, in case something happened).There will be awarded a gift of 20% (40.000SEK/4K€) if the case is resolved and paid.

I hope someone can help. Contact me PM. ONLY serious people please. Dont PM me if you are not capable.

don’t know if this group will talk to CM....but worth a try. You can file a PAB and or ask maxd if they will take them on.

You can find the rules here. Submit Your Online Casino Complaint - Casinomeister

 

[Harry_BKK]

I am aware. Link:

You do not have permission to view link Log in or register now.

Pingocasino is in that list. Even though they have been informed that they will be reported to the authorities, they simply don't reply. They know they f***** up, and instead of doing the right thing, they went rogue.

That only covers Netent games. So anything else might not be covered by the MGA, hence why they are not bothered about your threat to report them.

 

[Daniel Malek]

I am quite sure they dont care about CM. They are extremely difficult to talk to. I also have another customer from Pingocasino, who won 100.000SEK playing 650SEK bet on Power Plant. They said that they had technical issues on their site, and their maxbet was only supposed to be 500SEK, so they confiscated them all (No bonus involved). So this case is also something I have on the table regarding Pingocasino/Viral. It amazes me that they think they can get away with it...

 

[Daniel Malek]

That only covers Netent games. So anything else might not be covered by the MGA, hence why they are not bothered about your threat to report them.

Customer played on many different slots, PnG, Yggdrasil, Netent (Koi Princess had a lot of wins and covers the whole balance).