48H "pending time"? Why are they Accredited?

[rezak]

Hello boys and girls!

i wounder about one thing and hope some of you can answer this, or the casinomeister himself.

As i see many of casino must have reasonable withdraw time to be accredited casino, why is many of them have 48H "pending time"?

if they are accredited casino they never going to change this as this is accepted even for casinomeister.

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Fortune Lounge,Palace Group,Bellerock Casino Group, 48H+++

i think its time to let players show these big business company that they cant just lock peoples money in pending time.

first step is to not let them be accredited if they pratice pending time IMO...

 

[ksb11]

Hello boys and girls!

i wounder about one thing and hope some of you can answer this, or the casinomeister himself.

As i see many of casino must have reasonable withdraw time to be accredited casino, why is many of them have 48H "pending time"?

if they are accredited casino they never going to change this as this is accepted even for casinomeister.

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Fortune Lounge,Palace Group,Bellerock Casino Group, 48H+++

i think its time to let players show these big business company that they cant just lock peoples money in pending time.

first step is to not let them be accredited if they pratice pending time IMO...

I think they can logically fall into the accredited section, but that doesn't mean people have to play there. I will concede 24 hours to the pending time, 48 hours and they get no play

 

[maphesto]

They are accredited because they are meeting the standards that Bryan has setup.

https://www.casinomeister.com/accredited-casinos/

About the payout time, ALL accredited casinos are paying in a timely manner. If they don´t, they are warned, and then thrown out of the accredited section.

It´s up to you, as a player, to decide if a pending period is ok or not.

 

[vinylweatherman]

Hello boys and girls!

i wounder about one thing and hope some of you can answer this, or the casinomeister himself.

As i see many of casino must have reasonable withdraw time to be accredited casino, why is many of them have 48H "pending time"?

if they are accredited casino they never going to change this as this is accepted even for casinomeister.

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Fortune Lounge,Palace Group,Bellerock Casino Group, 48H+++

i think its time to let players show these big business company that they cant just lock peoples money in pending time.

first step is to not let them be accredited if they pratice pending time IMO...

... or 10 days


There is no set definition of "timely manner", but the standard times have been added to the list to highlight the differences so that players can make their choice more easily.

With so many using 48 hours as standard, ruling these out would lead to a very short list indeed, and some players do not worry about the difference between 24 hours and 48 hours if everything else is good. If there was a mass boycott of casinos using 48 hours, they WOULD soon change to 24 hours.

 

[rainmaker]

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Should also add some Net Entertainment based casinos on your list. They will usually not have an obligatory pending time, for example Nordicbet and Unibet from the accredited list

 

[TheLastCylon]

Nordicbet is excellent. I've always gotten my money out quickly. And they are a no-download casino, too, which is good. I only mention that because 3Dice is great, but you have to download their casino.

 

[maxd]

I've tweaked the title of this thread a bit to make it clear that this is the OP's criticism of a few specific casinos not the Accred process as a whole.
Also moved to a more appropriate forum.

 

[Nate]

The 48 hour pending period serves one purpose only - To get you to reverse the amount. Whilst some Casinos FLUSH in an instant, it is clear that the Casinos that do this are desperate for you to play back your winnings.

They can come up with other stories if they may, the bottom line is if 32Red can do it, so can they. Irresponsible behaviour!!!!

Nate

 

[maphesto]

Agree with Nate!

But as VWM said:

With so many using 48 hours as standard, ruling these out would lead to a very short list indeed

It´s up to players to choose casinos. Those ones at the accredited section are still probably among the 10% fastest even if they have the disgusting 48 hours pending period and no chance to flush.

 

[chuchu59]

A 48 hr pending period is ok to me but they should not exclude weekends.

 

[Slotaholic]

I think 48h is way to long,and they should have the option to flush.
The only reason why they have this is so ppl often reverse the withdraw and then loose.

 

[Jasminebed]

I don't feel that a 48 hour pending period should be a reason to refuse accreditation. It would be better if it was allow up to 48 hours for a payment to be processed, perhaps to allow for staff shortages, unusually high volume of withdrawals due to a promotion, time to transfer funds to a certain withdrawal method, or transfer funds to their payment processor.

I must agree that if a casino NEVER pays in under 48 hours, there's only one reason... to allow players to reverse. Each player needs to know their own behaviour and balance whether other advantages (good promos, frequent freebies, excellent support, etc.) warrants playing there.

 

[Simmo!]

I think 48h is way to long,and they should have the option to flush.
The only reason why they have this is so ppl often reverse the withdraw and then loose.

It also saves the casinos money: most processors charge for both deposits and withdrawals, either a percentage or flat fee and sometimes that has a minimum amount. In some instances, largely because of processing costs, low rollers can actually cost an operator money, even if they lose.

 

[Tirilej]

It also saves the casinos money: most processors charge for both deposits and withdrawals, either a percentage or flat fee and sometimes that has a minimum amount. In some instances, largely because of processing costs, low rollers can actually cost an operator money, even if they lose.

So they don't really like me when I make my large deposits of $10 a week?
(not true but sounded good)

 

[skiny]

I'd be less concerned about the 48 hour wait for your withdrawal to be processed than I would the 4 or 8 months it takes to click the withdrawal button in the first place.

As long as you know before you deposit how long it will take to withdraw the casinos aren't actually doing something wrong. They might be dragging their heels but at least they're honest about it. They're doing exactly what they said they would do. They're making you wait.

It's when the 48 hours is up and they still won't pay. Then it becomes a problem.

 

[Casinomeister]

Just to interject, many casinos process payments within hours - it's the payment processors that take time. Once the payment leaves the casino, there is not much they can to speed things up.

Other things like bonus play needs to go through an auditing process that is normally verified by an administrator. This is why you see payments initiated over a weekend taking more time. Some managers don't work weekends.

 

[zap987]

Just to interject, many casinos process payments within hours - it's the payment processors that take time. Once the payment leaves the casino, there is not much they can to speed things up.

Other things like bonus play needs to go through an auditing process that is normally verified by an administrator. This is why you see payments initiated over a weekend taking more time. Some managers don't work weekends.

I really don't think many people have problems with withdrawals taking a bit of time, especially for first withdrawals, the problem is when they by default ignore any withdrawal request for 48h or more before even bothering to look at it.

 

[ChopleyIOM]

Well, after four days of on and off play at Gnuf casino, (and depositing a total of £525), I finally had a decent couple of wins on the new Bengal Tiger slot this evening so decided to made a withdrawal of £200. Still a sizeable loss overall, but it's always nice to get a chunk back.

You can therefore imagine my dismay when the cashier software explicitly told me, having made the withdrawal, that they would not even begin to process it for 48 hours, along with providing the information (enticement?) that I could reverse the withdrawal at any time in the next 48 hours and that the funds would be made available for play again 'instantly'.

This is very poor IMO, as it means that they won't start to process the withdrawal until Friday, so the weekend then adds another two days on, plus whatever time it takes after that for the money to actually get back to my card - therefore I could easily be looking at the best part of a week to get my withdrawal.

Not acceptable for an accredited casino IMO, especially since Jackpot Party usually approve my withdrawals within an hour during the day (or at the start of the next day if I withdraw overnight), and have the money BACK ON MY CARD the next working day.

(Or 3Dice, who have the withdrawal in my Moneybookers account within 12 hours maximum, I think the quickest they've done is under an hour.)

There's really no excuse for a 48 hour pending period, it's enticement pure and simple, in the hope that the player will reverse and lose the lot.

Well, I've never reversed a withdrawal in my life and I'm not going to start now. I have emailed Gnuf support politely asking them to forgo the 48 hour pending period as I will not be reversing the withdrawal, and for them to please begin the withdrawal process at their earliest opportunity.

It's up to them whether they want to keep or lose a customer, I guess.

 

[chayton]

Well, I've never reversed a withdrawal in my life and I'm not going to start now. I have emailed Gnuf support politely asking them to forgo the 48 hour pending period as I will not be reversing the withdrawal, and for them to please begin the withdrawal process at their earliest opportunity.

Gnuf is now part of the Palace Group and they'll only flush withdrawals for VIP players. If you've played there a lot maybe you qualify for VIP status?

 

[ChopleyIOM]

Gnuf is now part of the Palace Group and they'll only flush withdrawals for VIP players. If you've played there a lot maybe you qualify for VIP status?

So you have to be a VIP to earn the 'privilege' of not having the casino sit on your money for two days?

I've only been playing at Gnuf for four days, although I have earned enough loyalty points to get comfortably into Silver status. I doubt I'd count as a VIP though, although it's stretching the terms of Very Important Person somewhat anyway.....

i.e. 'Unless you're a Very Important Person, the casino will keep your withdrawal in its pockets for two days before it even considers starting the process of giving it to you.'

I can't find anything in Gnuf's 'public' T&Cs that says they have a 48 hour pending period for withdrawals, as far as I can tell that's a T&C you can only see after you've deposited real money and got yourself into a position to make a withdrawal, at which point you're greeted by this message.

Old Attachment (Invalid)

EDIT - Actually, there is this T&C, Link Removed ( Old/Invalid) , which says they have an 8 hour pending period, which directly contradicts the T&C you're presented with by the cashier.

This one here says 24 hours. Both are contradicted by the T&C that you CANNOT SEE until you actually come to make a withdrawal, which says 48 hours. Link Removed ( Old/Invalid)

 

[bAdSmoker]

Hello boys and girls!

i wounder about one thing and hope some of you can answer this, or the casinomeister himself.

As i see many of casino must have reasonable withdraw time to be accredited casino, why is many of them have 48H "pending time"?

if they are accredited casino they never going to change this as this is accepted even for casinomeister.

the only place i can see that not having pending time is 3dice,32red group, and bet 365

Fortune Lounge,Palace Group,Bellerock Casino Group, 48H+++

i think its time to let players show these big business company that they cant just lock peoples money in pending time.

first step is to not let them be accredited if they pratice pending time IMO...

Only 48hrs??

You're lucky, being from the great land of the free and with a very small choice of online casinos we have. I'm stuck playing at Slots Jungle and there other sister casinos, there pending time is 4 days!

If you say why not play at Inet or Clubworld etc... I banned myself a long time ago from those places, I was spending far too much money and out of control, but now things have changed and I'm very more conservative with my money.

 

[ChopleyIOM]

It is now 63 hours since I initiated this withdrawal.

My GNUF cashier screen shows this.

Do I have to prod an accredited casino to pull its finger out for a withdrawal of a measly £200?

I just know what they'll tell me too, 'Our finance people don't work weekends, we'll do it on Monday.'

Link Removed ( Old/Invalid)

 

[Nate]

Do I have to prod an accredited casino to pull its finger out for a withdrawal of a measly £200?

Apparently so... but bare in mind this is becoming the norm at some places... and like stubborn cattle, they will not budge.

Nate

 

[Tirilej]

If a casino are having these kind of rules. 48hours of pending withdrawals, and no staff on weekends, they simply don't have enough money to make it work otherwise
Isn't that clear? At least to me it is

Just compare them to a really great casino, 32Red.
Do I need to tell you that they are showing us over and over that the way they are doing their business, is exactly the way all casinos should do?

I don't play at any other MG than that group. Why should I?

The same goes for those casinos facing US. You have Inetbet, Intertops, 3Dice and I'm sure there are more that pays fast, and can afford to have you as a customer. Why play anywhere else?
The only way we can make them change is to stop playing at those slowpaying crapcasinos that don't care

 

[ChopleyIOM]

Apparently so... but bare in mind this is becoming the norm at some places... and like stubborn cattle, they will not budge.

Nate

Here's how this one panned out, when I initiated the withdrawal on Wednesday evening I saw the message about 48 hour pending that I posted a screenshot of a few posts back.

I immediately realised that this would slip into the weekend and into next week, so I sent GNUF support the following email:

Hi there,

My account name - 'XXXXXXX'

I have been playing at your casino for the last four days and have deposited a total of £525.

I finally had a bit of luck this evening and got into a position to withdraw £200.

However, upon initiating the withdrawal the message in the cashier window made it clear that you would not begin to process my withdrawal for 48 hours, with the explicit information that I could reverse the withdrawal at any time during the next 48 hours and that the funds would be made available for play again instantly.

Please be aware that I have no intention of reversing this withdrawal, and nor will I be reversing this withdrawal, as such I would be much obliged if you could please begin to process this withdrawal at your earliest opportunity.

If you wait 48 hours before starting to even process the withdrawal we'll be at the weekend, which adds another two days onto the process, plus however long it takes the withdrawal once actually initiated to get back to my card - which means it could be getting on for six or seven days before I have my cash.

I feel this is an unacceptable time to wait for a relatively small withdrawal, and would therefore appreciate your advice that you will begin to process my withdrawal as soon as you can.

Best regards

GNUF replied the next day with this:

Thank you for contacting Gnuf support.

We would like to inform you that when you make a withdrawal there a 48 hours pending reversal period link you mentioned on your email.

That pending period is irreversible.

Our finance department will start processing your payment only after that period has elapsed.

We would like to thank you for your understanding.

If you require any further assistance, feel free to contact us at our friendly helpdesk which is available 24 hours a day and 7 days a week at your convenience.

And so it has come to pass, we're at the weekend, the withdrawal is still reversible, they won't process it at the weekend, so it's going to be the middle of next week before the money is back on my card.

I'm annoyed about this for one main reason, namely that you DO NOT GET TO SEE the T&C stating the 48 hour pending withdrawal period until you actually initiate a withdrawal from within the cashier in the casino client.

Nowhere on the GNUF site is this 48 hour pending period mentioned, it's not in their T&Cs and it's not in their FAQ. The information they do have about withdrawals goes back as far as 2006 and states either 8 hour pending or 24 hour pending, depending on which clause you read. In either case, they most certainly don't state a 48 hour pending period.

This is effectively a hidden T&C, and that's what pisses me off about it. If I'd have known that GNUF operated a 48 hour pending withdrawal policy, I wouldn't have played there.