3Dice Roulette Problem

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
Ok i have come up with and interesting problem over the holidays i was playing roulette on 3dice i placed my bet and hit spin the game crashed and i cannot finish the game it got stuck in sort of loop and would not let me finish and keeps saying i have an unfinished game.

I tried all of annas tips and tried restarting casino etc but to no avail so they have parked it so i could play the other games and the techs will look into it on monday.

I played the new slots after this and i have decided that one of them is "DUE" and would rather have my bet that i placed on roulette returned and go and play the slot seeing as it is unfinished i do not see the problem with this.

I have asked them to return the bet but they have said that they cannot do this untill they speak to the techs and they will try and let me finish my roulette game.

I do not wish to play my roulette spin and would rather play slots what is my position here must i finish the spin as i didnt get to play it when i wanted i do not feel i should have to do this what is other views.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
From the point you placed your bet and pressed 'spin', you accepted to risk your money on Roulette. The error happened after that, so I think the casino have the right to ask to finish your game on that spin. In case the error happens before you press the 'spin' button you may ask to have your bet returned. But as you describet the error happened after pressing the 'spin' button.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
I'm shure that if your bet gets lost in cyberspace you will be compensated

just trying to reasure you from my experience with 3 dice :)
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
possibly

I am not 100% certain it happened after i clicked spin as the game crashed the casino has said they cannot see the result of the spin so that seems to me it hasnt been played.
I accepted to play the game at that point not 3 days later it is a software fault so i should not have to accept it im pretty sure they have a term malfunction voids all play therefore my bet should be returned
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
just one last word if you havent looked /navigated this casino site online completely please do after witch you [im shure will want it to be among the last ones standing ]

any way good luck a friend rockycatt
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
ROCKY

I have been a member of 3dice for a long time now and i know the support is excellent but this is an interesting situation that i would like others views on before enzo and the techs decide what should happen.
 

CasinoKidd

Meister Member
Joined
Feb 8, 2008
Location
Rochester NY
Once you click Spin, you recognize that the bet is placed - you can't immediately 'have it back'. If Enzo cannot get the spin to occur correctly, then you are entitled to a refund. Just saying, don't think you can automatically get your $$ back if the spin can in fact be completed.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
immediate

It wont be immediately back it will have been three days later if i get it back at all i just feel i would now be better chasing my loss on the slot as i feel its "DUE" a feature.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
sweetdenny, something is sounding "off"...How much of a bet are we talking about here ?? It seems you have become very anxious in getting your money back for some odd reason to play slots...Did you actually see the ball land and then freeze and you didn't like what you saw? Too many unknowns here for someone so anxious to go play slots on chump change, so it must have been a pretty big bet , yes?

Hopefully, it will get sorted out..

.
 

vegetagirl2008

Mafia Wars Level 472
Joined
May 10, 2008
Location
Brooklyn, New York, United States
sweetdenny, something is sounding "off"...How much of a bet are we talking about here ?? It seems you have become very anxious in getting your money back for some odd reason to play slots...Did you actually see the ball land and then freeze and you didn't like what you saw? Too many unknowns here for someone so anxious to go play slots on chump change, so it must have been a pretty big bet , yes?

Hopefully, it will get sorted out..

.
Geez girl you don't play:notworthy
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
vegetagirl2008:Geez girl you don't play
Sure I do! I plunk down my buck or two and close my eyes and pray...and repeat process until I blow at leat 10 bucks! :D Then I move on...always wanted to see if I had any of my grandmas gypsy ability...you know, predicting the future thing..doesn't work on gambling..only on people..

.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
Siclyntac

My bet was for 158 i dont view this as a large bet for roulette i have made many bets of this size or greater.

I am not anxious to go and play slots this happened three days ago since then i have played the slots on the site and would rather try and get the feature which i feel is overdue.

Also i know the whole random slots argument but i have played uk slots for 20plus years so the feeling of a machine being due is ingrained in me im sure vinylweatherman or kasinoking knows this feeling well.

Also if i was able to see where the ball landed before the game ended i would not be on here posing questions i would be a millionaire.

The result of the spin is unknown at the moment as i have asked anna if she knew but she cannot see the result she told me that the techs will look into it.

I have been playing online for years and have been a member of this site for 6years i am not some fly by nite scammer.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
siclyntac

Just incase there are any other doubters over this i have attached two screenshots of the error messages that i was receiving also please note i have a balance as well so its not like i went busto and i am trying to scam some free chips i hope this clears up the "there is something off here feeling."
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
sweetdenny:Just incase there are any other doubters over this i have attached two screenshots of the error messages that i was receiving also please note i have a balance as well so its not like i went busto and i am trying to scam some free chips i hope this clears up the "there is something off here feeling."
Thank you sweetdenny for explaining away some of the unknowns. When you first posted you did not give much info on the issue except you wanted your money back to play slots...

I hope it gets cleared up for you soon!

.
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
i placed my bet and hit spin the game crashed


The casino responded explaining there was nothing they could do till a tech looks at it Monday. Pretend the wheel is still spinning. Maybe you'll spike a win Monday.

Deal with it...
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
4 of a kind

Suppose this happened at a B&M you travel a couple hours to get there place your bets and the roulette wheels mechanism jams and it stops spinning.

The croupier says o sorry its been doing that now and again im afraid dave the engineer aint in till monday please just leave your chips where they are he will fix the wheel then and you can come play then.

How many players would leave their chips sitting there over the weekend clearly they would have their bets returned and they could then spend the on slots if they wished online casinos are trying to be like the real thing so why would the same rule not apply.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
the difference is that when you hit the spin button at an online casino the game is done.you just cant see the result yet....thats why they cant refund your money.Lets hope you won on that infamous spin.;)
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Last year I had a problem with the (then) new game Aztec when I hit both features in the same spin. It happened over the holidays and I had to wait for the tech team. It was frustrating, especially since it was a bonus round and (most likely) a winner.

Upon their return, they worked with me trying to resolve the problem. I received an inconvenience bonus that exceeded the amount I did win. The problem was never actually fixed, but the 3Dice server showed the result for the free spins, and I trust what they told me it was and credited my account for.

If 3Dice cannot see the result on their end, I think you are entitled to your bet back if that is what you wish. Malfunction voids all play. Personally, I'd be left wondering if it was a winner!

I was unable to play roulette in tourneys after the updates (could place bet, spin, but no result), so it is perhaps not just you.

Today is Monday, please let us know the resolution.
 

sweetdenny

Registered
Joined
Dec 20, 2004
Location
montrose
No news

Anna has told me that they are working on it as i spoke to her but they have been doing it for the last two hours she said she would get back to me once she had some news.
I have pmed enzo about this thread but he has not replied to my pms so i am still in the dark at this moment.
Im getting slightly dismayed now as im guessing the techs are only going to be working for a few more hours today.
 

3Dice

I-Gaming Industry Representative
Joined
Feb 14, 2007
Location
-
Hi Guys,

Short post with a status update on the issue in this thread.

I've taken a break from my holiday to get this issue looked at. The techs are working on it and I hope to have a solution soon. In the mean time I've offered sweetdennys to close the round and process the outcome manually, with a comp for inconvenience on top but after a rather strange conversation I understand he is not interested in finishing the bet - only in canceling it.

I've explained that canceling a bet made in the past is not an option and that the gameround has played perfectly error-free on the server. (only the confirmation of the display of the results from his client software is missing). The options are to either wait for the techs, or have me handle it manually and instantly. With both options I would include an inconvenience comp, but canceling the bet is not an option.

I feel this is a fair resolution and I would prefer to wait for the techs so that things can go their natural way.

Kindest regards,

Enzo


ADDED :

Sweetdennys asked me later to close the gameround manually - I did so and added a comp for the inconvenience.
 
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