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3dice getting worse not better

Discussion in 'Online Casinos' started by sam04, Dec 13, 2011.

    Dec 13, 2011
  1. sam04

    sam04 Dormant account

    they having problems with sending bank wires ( banking issuse) wont reply to emails except to say your wrong or to show you how much you have cashed out over the years.. thats kinda like telling power company ive paid you so much dollars so i dont care if i pay you any more .. sooner or later the lights would be out.. or they resend you an email asking for the same thing you sent them to start with ..and then hear nothing for days .. years ago i would have said this was the best site yet .. but over the last year or so they have just gone down hill .. every thing takes longer and longer .. if they cant handle the players emails or inquires then they should hire more staff to do so .. but ive played on line for years and find when they start to have problems with cash outs that doesnt seem to stop .. it just gets worse as the time goes on ..
  2. Dec 13, 2011
  3. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    Does your power company have online slot machines? If not, then I'm completely lost.
  4. Dec 13, 2011
  5. Seventh777

    Seventh777 RIP Roy

    Builder, mainly renovations.
    Planet Tharg, dark side, where nothing grows.
    I`ve been putting coins in my gas/electric meters for years, i`m still awaiting a payout :(.
    5 people like this.
  6. Dec 13, 2011
  7. bb28

    bb28 Meister Member

    Customer Service
    Ummmm, now that's odd, complaints on 3D concerning slow payouts and bad customer service are so rare I always approach them as suspicious. I bet if we had the other side of the story, someone is pissed because of a losing streak. Re: regarding the support, I gotta wonder if you are presenting the whole story on that too.
    4 people like this.
  8. Dec 13, 2011
  9. Mousey

    Mousey Ueber Meister Mouse

    Pencil Pusher
    And what does the 3Dice forum rep have to say about it? If you have a particular complaint, please go up to I-Gaming Reps tab at the top of the forum and look for 3 Dice. Click it, then look for the Send Private Message link on the left side of the page.

    Good luck.
  10. Dec 13, 2011
  11. sam04

    sam04 Dormant account

    my point being why would they have to tell me how much i have cashed out over the time i have been a player with them.. the point is they havent paid out this time around ... imean you want to show me how much ive cashed out over the years why not show me how much ive spent and i went intoday and again asked where my cashout was.. but again after 30 mins of waiting i didnt get a response from the support person that was on line at the time.. 2 emails of me asking them to put a trace on it .. as it hasnt showed up at my bank and my bank has no record of it even coming through .. but yet i dont know if 3dice is tracing it or not as they havent responded to that email.. so yes i think they have gone down hill since i started with them a few years ago .. that my opion .
  12. Dec 13, 2011
  13. Glunn11

    Glunn11 Experienced Member

    Content writer/online marketer
    Interesting. I literally just got my wire from them in two business days, and it wasn't chump change either. Your best bet is to PM them; I agree with the others, I am quite suspicious.
  14. Dec 13, 2011
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Not in workforce
    Sam, have you tried going into chat and pm'ing whatever rep is on? I'm pretty sure you will need to speak with Anna, the floor manager, but whoever is on can tell you when to reach her.
  16. Dec 14, 2011
  17. Diane

    Diane Ueber Meister

    Consultant - HR
    3Dice has been totally awesome with me. Quick response, personalized responses, and excellent service.

    They are one of the best casinos out there.

  18. Dec 14, 2011
  19. EbeeDog

    EbeeDog Senior Member MM

    Akron OH
    Simple solution there Sam.........

    Stop playing online. You are dealing with an extremely complex and sleazy business arena, beholden to no laws whatsoever.
  20. Dec 14, 2011
  21. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Right here
    Have to disagree 100% with the threadstarter. 3Dice is the best, has always been, and continues to be with regard to customer service. There is absolutely no question about that in my mind. Frankly, I feel they are getting better.

    I will say this: over the last month or so, when I have attempted to contact chat support, maybe three times I've been prompted to leave a message, because the chat operators are busy. But I don't like to do that, and two out of the three times, I have simply gone back to chat 10 or 15 minutes later, and successfully contacted one of the reps - all of whom, by the way, far exceed my expectations of service.

    I know I sound like a shill, but I'm not. There are a lot of reasons I feel as I do, from my experience as a long-term player there. If I had any second thoughts, I don't believe I would have posted here in this thread. I don't post much as it is, but on this, I did feel compelled to do so.
    2 people like this.

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