3Dice complaint: moved from Screenshots

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Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
[Max says: this stuff was originally posted in the Screenshots forum. That's obviously a totally inappropriate use of that forum so I've hacked out the original OT post and follow-ups to it and moved them here to the Complaints forums. My apologies to those participants whose reply posts got yanked over here in the process: there was no 100% clean way to pull the crap out of the Screenshots thread ... so I did the best I could under the circumstances.]

3d1.jpg


Now, why this sucks? :rolleyes:

1) because of this (the account was locked over a month ago, and 3D won't answer any emails since then)

3d2.jpg


2) because even if I could use it, it is peanuts for high-roller like myself. I used to be Gold*** before Enzo locked my account, now it is Silver****, with Bronze status on its way :mad:
 
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tim5ny

Quit Gambling
Joined
Jun 8, 2003
Wow! Your promocodes come so close together! Like 3 days apart on the first two, and the third one only several days later. Is that because you were Gold status? Why don't you just click on live help in the casino? I'm sure someone will speak with you.

But I did notice that you're able to play at 32Red, and I can't!
 

Fleur-De-Lis

Senior Member
Joined
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Location
CY
Wow! Your promocodes come so close together! Like 3 days apart on the first two, and the third one only several days later. Is that because you were Gold status? Why don't you just click on live help in the casino? I'm sure someone will speak with you.

Nope :mad: Enzo doesn't answer PMs. And casino staff do not answer emails...

But I did notice that you're able to play at 32Red, and I can't!

Why so? Is it because of your location? Or other reason? :what:
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
Nope :mad: Enzo doesn't answer PMs. And casino staff do not answer emails...



Why so? Is it because of your location? Or other reason? :what:


Yes, I'm in the U.S.

Click on live help in the casino.. someone has to answer unless it's down for a short period.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Or log into the tourns. And get live help that way!

Or even just bring it up in group chat, sure you will get some where then. ;)
 

Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Or log into the tourns. And get live help that way!

Or even just bring it up in group chat, sure you will get some where then. ;)

Oh... I guess it could be done, technically. But I am not sure I could take any more humiliation from them guys :rolleyes: Not after I deposited over 50K and got kicked out in the middle of a game.
 

3Dice

I-Gaming Industry Representative
Joined
Feb 14, 2007
Location
-
Fleur,

Your account at 3Dice was closed for personal reasons that I
cannot share on this forum (*snip*). Your last pm to
me dates 17 aug, and was responded to immediately. Your last
email to the support staff came together with a pm here on cm,
and was also answered by me personally.

When you pitched a bitch to get your deposits at 3Dice re-enabled,
I explicitly told MaxD that our motivation was based on personal
information. He agreed that this information would remain private
and only be used to assess our decision in the matter.

From a business point of view, we have absolutely no interest
in disabling the deposits of a good player like yourself, and I think that
the readers of this forum will realize that. In the aftermath of the pab
we sent an offer through to max that includes re-enabling your deposits
given very strict limits, but to date we received no response to that.

Respectfully,

Enzo
 
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Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
Fleur,

Your account at 3Dice was closed for personal reasons that I
cannot share on this forum (*snip*). Your last pm to
me dates 17 aug, and was responded to immediately. Your last
email to the support staff came together with a pm here on cm,
and was also answered by me personally.

When you pitched a bitch to get your deposits at 3Dice re-enabled,
I explicitly told MaxD that our motivation was based on personal
information. He agreed that this information would remain private
and only be used to assess our decision in the matter.

From a business point of view, we have absolutely no interest
in disabling the deposits of a good player like yourself, and I think that
the readers of this forum will realize that. In the aftermath of the pab
we sent an offer through to max that includes re-enabling your deposits
given very strict limits, but to date we received no response to that.

Respectfully,

Enzo


Sorry... since you chose to post this, I am afraid I have to correct / clarify as follows:
1) My "last PM" you refer to, the one that was indeed answered, was just to inform you that I am filing a PAB. Main reason for filing a PAB was that no emails or no previous PMs were answered. You/Support at 3Dice completely ignored my queries, so regretfully that left me with no options.

2) My only (or call it "last") two emails to Support remained unanswered. All I got was return receipts generated by email program.

3) I have no knowledge of any "offer" you refer to regarding potential deposits. I did keep getting promotional emails and useless "bonus" offers for a while, but guess you excluded me from those as well on some later date. My gold status dropped to bronze... sorry if you fail to see why seeing those screenshots I posted here made me unhappy... offering MATCH bonus... unable to take it because I supposedly "requested my deposits be disabled" when I did not!

Sincerely,
Fleur
 
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Fleur-De-Lis

Senior Member
Joined
Dec 11, 2007
Location
CY
P.S. I mostly agree with posters who pointed out dangers of high-rolling. Just wanted to add that since it concerned 3dice, it is hardly true high-rolling term - with LOW maximum limits on all games. $50 on BJ, for God's sake :D

P.P.S. SORRY for being a reason for mis-use of this thread eventually... it is about screenshots after all, not about my falling out with a casino.
 

mysticjoz

Dormant account
Joined
Apr 10, 2007
Location
somewhere... over the rainbow!
this is not professional

OMG Enzo.. Have you never heard of "consumer privacy".. I don't understand what makes you feel you are being professional by posting private information on public forums!! It's the job of the Casino manager to obtain permission to post any such private information from the player themselves. It looks to me like you just do as you please with complete disregard for general rules let alone individual respect!! I myself am privy to some information on this issue and if others knew what I know they would be in complete shock to know what led up to all of this!!:eek:

I think it may be time for Bryan and Max'd to reconsider your Accreditted status, as NO accreditted manager would dare publish player stats, emails, or any other private information in a public forum without permission. I think this is more a fact than IMO.
You keep crossing a line that IMO a professinal online casino manager should NOT even consider crossing! The only ones who have done this in the past have been running Rogue casino's!
Fleur,

Your account at 3Dice was closed for personal reasons that I
cannot share on this forum (*snip*). Your last pm to
me dates 17 aug, and was responded to immediately. Your last
email to the support staff came together with a pm here on cm,
and was also answered by me personally.

When you pitched a bitch to get your deposits at 3Dice re-enabled,
I explicitly told MaxD that our motivation was based on personal
information. He agreed that this information would remain private
and only be used to assess our decision in the matter.

From a business point of view, we have absolutely no interest
in disabling the deposits of a good player like yourself, and I think that
the readers of this forum will realize that. In the aftermath of the pab
we sent an offer through to max that includes re-enabling your deposits
given very strict limits, but to date we received no response to that.

Respectfully,

Enzo
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Fleur: Yes, you have made a mess of this thread by bringing your complaint issues in here (the original Screenshots thread). You know full well that this isn't the place for that kind of thing. Now we've got a big mess that one of us moderators has to clean up. :mad:

@Enzo: Ditto! You've let Fleur bait you out here and now you're as guilty of screwing things up in the forums as she is, not to mention posting personal material that was unnecessary and inappropriate to include here. :mad:

I'm going to have to figure out a way to peel the crap out of here into a separate thread, but in the meantime ...

(1) Nothing that was given in confidence regarding Fleur's complaint was shared or misused. I told Fleur I had "evidence" to support my conclusions. What she did or did not conclude from that is her thing, not mine. To assume that the trust placed in us was somehow violated or abused is unfounded and ungracious twaddle.

(2) Enzo's offer to you Fleur was forwarded within hours of him having made it. As I recall you rejected it out of hand. Subsequent email and/or PM exchanges didn't change anything so there was nothing of significance to report to Enzo.

If you guys want the proof I'll dig up the specific correspondences and mail them to you. Pissing on the messenger is hardly going to improve the situation for either of you. And trying to fob the blame for your crappy situation off onto me is pretty damn low. It shames you both!

Anyway my point is this: the problem here is not the mediation, it's the crap behaviour on both your parts. Dragging it into this thread (Screenshots), of all places, only makes that much worse.
 
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anniemac

Ueber Meister
PABnoaccred
MM
Joined
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Location
Texas, USA
I would like to have someone explain to me why it is OK to carry on personal, albeit casino related, issues in open forum. When personal issues spill over, it becomes a S**T slinging contest. All the other forum members are left going WTF. We don't know what is going on and are left scratching our heads. There may have been other issues that we are not privy to that might change our opinions of either poster.

Enzo should have replied to Fleur by PM not for all to read. Just not good business. It's like the Vegas ad - What happens in Vegas, stays in Vegas. Well, what happens between a casino and a player should stay between casino and player unless it can affect other players and then it should be outed immediately.

No casino, no matter who it is, should post player information without their permission. I don't care if Fleur got up and called Enzo an out right liar, he should have handled it privately with Fleur or thru Maxd or CM.

This is my opinion and I am sure other might not agree, but it is mine and I will keep it. :D
 

Trollet

Meister Member
Joined
Jan 16, 2005
Location
Sweden
Can someone please close this thread and let them have their fights in pm's and emails instead ( where it should have been from the start)...before it gets any worse.

I guess i just dont get it...why one starts...and all of a sudden theres a few more that jumps on....

((((HUGS)))) Trollet
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Normally I would close this as a go-nowhere topic but ... well, I want to see if the parties involved have any last words on it. After that, yes, it's almost certainly curtains for this one.
 

mysticjoz

Dormant account
Joined
Apr 10, 2007
Location
somewhere... over the rainbow!
Enzo should have replied to Fleur by PM not for all to read. Just not good business. It's like the Vegas ad - What happens in Vegas, stays in Vegas. Well, what happens between a casino and a player should stay between casino and player unless it can affect other players and then it should be outed immediately.

No casino, no matter who it is, should post player information without their permission. I don't care if Fleur got up and called Enzo an out right liar, he should have handled it privately with Fleur or thru Maxd or CM.

This is my opinion and I am sure other might not agree, but it is mine and I will keep it. :D

EXACTLY!! And yes of course we know others might not agree, properly stated we know for a fact others don't agree! But that's ok. We all know who doesn't agree.. it's no surprise to anyone anymore!

Max'd is also right. Don't shoot the messenger. He has a job to do. If you PAB he needs to be able to do his job without those things that are being "negotiated" brought out in public OR blamed on him.;) He can not do his job properly if this takes place. but on the other hand Max'd I think I understand "why" fleur posted her screen shots in the "sucks" thread.. because in all honesty .. they were screen shots that sucked!!:laugh:

Her doing so does not warrant Enzo posting a private emails, pm's or conversations in public on this forum. This is NOT professional and it makes one statement.. That if anyone has any problem with 3dice or enzo he will not act in a professional manner, he will do the opposite and post stats, conversations, or whatever it takes to insult the player. I speak from personal experience.
A casino manager has an obligation to his players. Privacy is privacy. Fleur's behaviour in stating how she feels does not warrant his behaviour of reacting in a rogue manner. That's My Opinion!

Trollet.. it's what we call stating our opinion and/or giving input on a subject. Which is exactly what CM is for! In this case that subject once again is 3dice. I see no reason to close any and every thread that has to do with 3dice or enzo. If you sweep it under the rug.. it just keeps coming back!
 

Trollet

Meister Member
Joined
Jan 16, 2005
Location
Sweden
Trollet.. it's what we call stating our opinion and/or giving input on a subject. Which is exactly what CM is for! In this case that subject once again is 3dice. I see no reason to close any and every thread that has to do with 3dice or enzo. If you sweep it under the rug.. it just keeps coming back!

Hi Mysticjoz!

I already asked someone to close this before it got any worse. And i stand by that!
So i wont bother answer your post...
I know what i think about 3Dice...and what i dont...and thats enogh for me.

((((HUGS)))) Trollet
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
EXACTLY!! And yes of course we know others might not agree, properly stated we know for a fact others don't agree! But that's ok. We all know who doesn't agree.. it's no surprise to anyone anymore!

Max'd is also right. Don't shoot the messenger. He has a job to do. If you PAB he needs to be able to do his job without those things that are being "negotiated" brought out in public OR blamed on him.;) He can not do his job properly if this takes place. but on the other hand Max'd I think I understand "why" fleur posted her screen shots in the "sucks" thread.. because in all honesty .. they were screen shots that sucked!!:laugh:

Her doing so does not warrant Enzo posting a private emails, pm's or conversations in public on this forum
. This is NOT professional and it makes one statement.. That if anyone has any problem with 3dice or enzo he will not act in a professional manner, he will do the opposite and post stats, conversations, or whatever it takes to insult the player. I speak from personal experience. A casino manager has an obligation to his players. Privacy is privacy. Fleur's behaviour in stating how she feels does not warrant his behaviour of reacting in a rogue manner. That's My Opinion!

Trollet.. it's what we call stating our opinion and/or giving input on a subject. Which is exactly what CM is for! In this case that subject once again is 3dice. I see no reason to close any and every thread that has to do with 3dice or enzo. If you sweep it under the rug.. it just keeps coming back!
i didnt see anything personal in the original post by enzo before it was (snipped) that we all havent read in(*snip*).it is my opinion and just mine that you might have personal issues also with 3 dice and i do hope your not trying to be vindictive, trollet has the right to voice her opinion also, just as you did and i agree with her, it should be handled between the casino, fleur and maxd, whether you(mystic) are privy to what ever info you have, that to should remain private out of respect for whomever gave it to you and not hinted about on an open forum as people are only human and will make assumptions that could be damaging to all parties concerned...........................laurie
 
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anniemac

Ueber Meister
PABnoaccred
MM
Joined
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Location
Texas, USA
I don't plan on getting into a S**T throwing contest with any member, I don't see why a thread should be closed just because it is about 3Dice. We have raked a lot of other casinos over the coals and the threads weren't closed. TIV, Rushmore, Absolute, CW just to name a few. The threads were just left to die a slow death.

It just seems to me that every time 3Dice is mentioned in a negative way, the threads are closed. Maybe not closed every time but people like me that don't think they hung the moon are bashed so bad that they quit posting.

I personally don't care which casino everybody plays at. It's your dime, use it where you want to. Just don't push one down my throat. 3Dice is not my fav but neither are some of the others that people love.

I still think that some of the info that has been posted by Enzo in regard to other people was personal in nature and should have been kept private. He and Fleur have a problem and I am sure that there is more to the story than we should know. That is why personal details should be kept personal, because it is not out business.
 
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