Enzo and his staff defintely walk the extra mile to look after its customers and I have no gripes about that. However, 3Dice or any casino for that matter, must take scathing comments in its stride so that it can improve. I cannot think of any organisation that can be successful by just evading comments that it doesnt like to hear about. On this forum, Enzo has showed his mettle and his contributions are always valuable.
What us posters must learn is to respect others opinions and not belittle them. If you like to sing your praises, fine but just dont belittle those who speak ill of the casino when they have their genuine reasons for doing so. On the other hand, I am sick and tired of those who jump on anyone who has a kind word to say about a casino or its rep. Come on, kind words never hurt anyone. They have their good experiences so let them share. We are not in their shoes so who are we to say they are shills? Just my 2c.
Chuch - I agree with most of what you say - Just because some people have had a good experience at a casino (and rightly like to talk about that), it doesn't mean others haven't had an equally bad experience. There are casinos mentioned on this website that I've never had a problem with, yet others have.
What's probably best to do, is start postings with 'In my experience' or 'In my opinion'
I say that because you yourself start your posting with Enzo and his staff defintely walk the extra mile to look after its customers <<But that's only in your experience. It's possibly broad statements like that, that frustrate others because they have experienced the opposite.
Don't get me wrong Chuch, I'm not knocking you in any way as I think your post is great, I'm merely making a point which backs up what you have said about not berating others who do have a genuine gripe with, for example, 3-Dice. As you say, everyone has a right to moan if they've had a bad experience about a casino, as well as having a right to praise a casino too (although we all know how easy it would be to 'plant' someone to over-praise a casino).
However, when someone within the management level at a casino let's their emotions rule their actions, then that (in my humble opinion) is unprofessional and, worse still, inexcusable.