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3DICE Casino - Chat issue

Discussion in 'Online Casinos' started by frankensite, Feb 1, 2008.

    Feb 1, 2008
  1. frankensite

    frankensite Quit Gambling

    I have a little story to tell about 3Dice.com, and maybe other have had the same experience as me.

    I started playing with them one morning after a good long chat with "Bob", at first I was not that lucky, but finally I got lucky and won, then I wanted to withdraw the money, no problem there. the withdraw went into pendig period.

    Then I tried to contact Live support again for flushing the pending period, just to find out that now suddenly it was offline, and it stayed offline !!!!!!!

    And I have now proof of that 3Dice.com can fix the Live support chat system on IP level, so player can't get in contact with them.

    Wanna here if other players have had the same experience like me ???
     
    1 person likes this.
  2. Feb 1, 2008
  3. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Nice conspiracy theory. It sounds at the end that you're not 100% sure, but yet you still call them rogue? Pretty harsh if you ask me.
     
    1 person likes this.
  4. Feb 1, 2008
  5. katodog

    katodog Experienced Member

    Occupation:
    manager
    Location:
    Rochester,NY
    No way are they rogue. They are one of the fastest and most reliable casinos
    when it comes to payouts.They have been the exact opposite of rogue.I wish all casinos were like 3dice.
     
    2 people like this.
  6. Feb 1, 2008
  7. frankensite

    frankensite Quit Gambling

    I'm 100% sure about it, here is pictures of it !!!

    TOP PICTURE IS VIA PROXY IN USA

    AND BOTTOM PICTURE IS WITH MY IP
     
    1 person likes this.
  8. Feb 1, 2008
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm really not sure what you're getting at. And why are you using a proxy server?
     
    3 people like this.
  10. Feb 1, 2008
  11. frankensite

    frankensite Quit Gambling

    did I not just do that ??????
     
  12. Feb 1, 2008
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is stupid. If they happen to be offline when you're switching from one proxy to another - then why not pick up a phone and give them a call?

    This is a troll-like thread.
     
    1 person likes this.
  14. Feb 1, 2008
  15. frankensite

    frankensite Quit Gambling

    Because I asked a colleague at work if he could check if live support was online.

    He told me yes !!!

    And then my guess was that they can scan/select what IP they wanna let through.

    And thats why I tried with a USA proxy server !!
     
  16. Feb 1, 2008
  17. frankensite

    frankensite Quit Gambling

    I posted this to hear if other also have had the same experience as me.

    Found it at the time very strange that Live support where online always when playing and with deposit questions, but suddenly they went offline for hours when I was trying to withdraw my money !!!

    And no matter what, a casino should not scan or deselect Live support on IP level, thats not clean operation.
     
  18. Feb 1, 2008
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    By the way, how many accounts do you have at 3Dice?
     
  20. Feb 1, 2008
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    But this is a non-issue. You can call them on the phone.
     
  22. Feb 1, 2008
  23. frankensite

    frankensite Quit Gambling

    WHAT !!....So what you are saying "Casinomeister" is that you think its okay for a casino to disable live support chat for 1 player (his IP) ???????

    Because you can just call them instead ????
     
  24. Feb 1, 2008
  25. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    I didnt even read the second page, so dont know if I repeated what someone else said

    3 dice is not a huge operation and they are often offline, especially on weekends. It is already Friday night there. Just email them , uninstall or show some contraint not to spend the money.

    I do not feel you calling them Rogue is a good idea, that is pure speculation on your part. They have been very good with flushing and payouts. Yes, sometimes I can go for awhile w/o a win but thats with everyone

    Please do not use the word Rogue with this casino

    PS....live chat is not a requirment, it's an added feature when they are available to have someone there to chat. Maybe they had to use the bathroom at the same time you tried to live chat. They are offline several times because they are not a huge operation yet
     
    2 people like this.
  26. Feb 1, 2008
  27. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    .....when ever they are off line i pick up the phone and have no trouble at all getting someone. to call a casino rogued on just that issue is harsh, sounds like you have a personal agenda against them!!!!!
     
    1 person likes this.
  28. Feb 1, 2008
  29. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    Actually babs it is 3:27pm in the afternoon there now...:D
     
    1 person likes this.
  30. Feb 1, 2008
  31. frankensite

    frankensite Quit Gambling

    I call it rogue when a casino can do something like that with Live support chat on IP Level,

    PS. this is not about money win/lose.

    I have the same taste as when Hype gaming came out, everybody said ohh...ahh superb software, fast payout and everything. And what did it end up with ????????!!!!!!!!!!!

    Lets see folks !!!!!!

    Thats my 10 cents of information, take it or leave it
     
  32. Feb 1, 2008
  33. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    leave it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  34. Feb 1, 2008
  35. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    I totally disagree with you. Why don't you pick the phone and call em??? why on earth you created this obviously premature thread? Did you use all available methods to contact 3dice before starting this thread???
    It's bad practice to say that good casino is "Rogue" not having enough facts for it. And you DO NOT HAVE ENOUGH FACTS!!!
     
  36. Feb 1, 2008
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @ Frankensite

    You never answered my question: "How many accounts do you have at 3Dice?"
     
  38. Feb 1, 2008
  39. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Too Harsh

    I myself have had questions regarding 3Dice BUT I never referred to them as Rogue. Nor would I. (unless they truly displayed rogue traits and they do not!)

    They are a very small operation and they do have to work out some of the "issues" players have. They do not have the amount of support staff as the other operations. :(

    I do agree that they pick and choose who they talk to, .. I know from personal experience. After I posted the "poll" this was more than obvious to me, but I do NOT put them in the Rogue category. We all loved 3Dice because in live chat they were there in a heartbeat to answer any and all questions.

    I won 2 $10 tourneys the other day,, and I PM'd Enzo and Lance (I think it was Lance) Both were "online".. simple question.. "I have a new reloadable card and IF I win can the withdrawal be put onto the card?"
    I got no answer so I typed to them both that "I had to run an errand and I would leave chat up to see thier answer." But when I got home there was no answer from either of them, and both were "offline" at that point.
    OH WELL such is life. If they don't want to answer a PM then they don't. They must be running around like crazy without enough help....

    But that does NOT make them Rogue. They pay winners faster than any other casino on line next to Inetbet. (hard to beat a wire transfer!)
    I think you should have put more thought into your "Title" and read CM's rules about posting prior to doing so.
    and answer his question... how many accounts do you have there? :confused:
     

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