32red Work in progress?

Princessnicole

Registered
Joined
Mar 6, 2018
Location
Scotland
Hi, so this is my first post.

I joined 32red on Friday. Was lucky enough to be able to make a withdrawal.

Withdrew on Friday at 12 in the afternoon. Sent my id and was verified on Saturday. Then on Monday at about 2pm my withdrawal changed to Work In Progress and it's been like this since?

Has anyone had this issue? I have spoke to customer service and they said yesterday it would be done that day, still nothing. Spoke to them again this morning and they are saying payments team will be in touch soon. Will I defo be getting the withdrawal? I am not bothered about when but just want to know if I will defo be actually getting it?
 
Solution
Hi Nicole and welcome to Casinomeister, and 32Red!

Withdrawals at 32Red are subject to a minimum of 24hr pending period. Payments are processed during usual UK banking hours (9pm-5pm Mon-Fri).

The status change you will have seen (going to Work in Progress) is the payments team picking up the withdrawal on Monday ready to get it paid. 99% of the time it will be paid within an hour or so of this change, but as this is your first withdrawal there may be some additional checks that are required. I do know that there were some delays in the payments team yesterday too which may have slowed things down.

If you haven't heard from us to request docs or anything, you've probably already had the payment. If not, please feel free to private...

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Hello and welcome Nicole. 32Red have a pending time for withdrawals even for verified depositors and they are a very respected Casino so I have no doubt that you will get your money. They also have a well respected Casinomeister rep in Mark who could deal with any issue you may have there.
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Nicole and welcome to Casinomeister, and 32Red!

Withdrawals at 32Red are subject to a minimum of 24hr pending period. Payments are processed during usual UK banking hours (9pm-5pm Mon-Fri).

The status change you will have seen (going to Work in Progress) is the payments team picking up the withdrawal on Monday ready to get it paid. 99% of the time it will be paid within an hour or so of this change, but as this is your first withdrawal there may be some additional checks that are required. I do know that there were some delays in the payments team yesterday too which may have slowed things down.

If you haven't heard from us to request docs or anything, you've probably already had the payment. If not, please feel free to private message me and I will investigate.

Regards
Mark
 
Solution
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