32Red Work in progress withdrawal

[WS4802]

hi everyone. Some help needed. I made my withdrawal last Tuesday morning, the status has been work in progress ever since. I’ve supplied extra verification which they wanted, and all I get told is I will receive an email when there is an update. It’s been 8 days now and still no update.

 

[The Viking]

Might help if you tell is what casino ?
As some psy instant where others just dont like paying out at all

 

[WS4802]

Might help if you tell is what casino ?
As some psy instant where others just dont like paying out at all

32 red

 

[pinnit2014]

@Rob_32Red if not resolved.

Not the fastest casino around but certainly not one, don't think, that will intentionally mess around.

 

[WS4802]

@Rob_32Red if not resolved.

Not the fastest casino around but certainly not one, don't think, that will intentionally mess around.

Thank you,

 

[WS4802]

Still being told to wait for an email update. So frustrating. 1-3 days verification should take and if any longer they will specify how long, but yet they tell me they can’t tell me how long it will take.

 

[pinnit2014]

What was the extra verification? ID/Cards?

 

[WS4802]

What was the extra verification? ID/Cards?

Bank statements three months, evidence of bank card, utility bill

 

[pinnit2014]

They doing a SOW as well? (bank statement)

Any luck, you'll hear back soon but Xmas holidays may delay - though 8 plus days seems a tad excessive (and really ought to give an indicative timeframe)

 

[WS4802]

It’s the lack of contact and constantly being told to wait for an email.

 

[cryptokid888]

I've always had good experienced with 32Red. Same goes for Unibet. Not sure if they are connected, but their websites are basically a carbon copy of one another.

I think it's just the luck of the draw. I had a terrible experience with Betfair once and last year I was dragged through endless verification requests from an apparently "established" brand. It took over 4 months and dozens of document submissions ("it's cropped", even though it wasn't; "it's blurry", even though it was crystal clear), and yet they had mostly good reviews.

I recently saw a review on either Ask Gamblers or Coinbuzz that basically said all casinos can make life difficult for you and if you play long enough, they probably will. You just have to be patient with them, don't give them any valid reason to suspend your account or delay your payment, and then go through complaints/mediation as soon as they fail to respond through the normal process.

 

[WS4802]

It’s over two weeks since I made the withdrawal request and still I’m waiting on an email once they have an update.

 

[NatW0105]

It’s over two weeks since I made the withdrawal request and still I’m waiting on an email once they have an update.

Did you ever get your withdrawal? It’s now 21 days since I requested mine and it’s still “work in progress”.