Ladies and Gents,
We have been conducting a review of all aspects of our current payment processing arrangements with this review being driven by recent software enhancements that have been made available to us.
The software enhancements now enable us to provide a dynamic reversal period and as a result we can move our own payment processing times to be in line with those of the UK banking sector. With approaching 90% of transactions originating from cards it is important that we align our service to that provided by the card issuers themselves.
In essence this will mean that during UK banking hours (Mon-Fri 9am- 5pm) we will still operate our existing 4 hour Reversal Period and will continue to process all cash-ins that have passed this pending period. Outside of these hours this reversal period will be, in effect, unlimited and we will not be processing cash-ins.
We plan to go live with this initiative from Friday evening this week and would welcome any comments or suggestions that you may have.
We will continue to flush cash-ins at players’ request and this initiative will not affect any player who has requested that their reversal period be set at less than the standard 4 hours.
Kind regards
Pat
We have been conducting a review of all aspects of our current payment processing arrangements with this review being driven by recent software enhancements that have been made available to us.
The software enhancements now enable us to provide a dynamic reversal period and as a result we can move our own payment processing times to be in line with those of the UK banking sector. With approaching 90% of transactions originating from cards it is important that we align our service to that provided by the card issuers themselves.
In essence this will mean that during UK banking hours (Mon-Fri 9am- 5pm) we will still operate our existing 4 hour Reversal Period and will continue to process all cash-ins that have passed this pending period. Outside of these hours this reversal period will be, in effect, unlimited and we will not be processing cash-ins.
We plan to go live with this initiative from Friday evening this week and would welcome any comments or suggestions that you may have.
We will continue to flush cash-ins at players’ request and this initiative will not affect any player who has requested that their reversal period be set at less than the standard 4 hours.
Kind regards
Pat