32red Payment Processing

[Nifty29]

Isn't the banking system seven days per week now anyway? I know if I make a deposit from my gaming credit card to Neteller, the available balance for it online updates pretty much immediately. I then pay the amount off through my online banking which advises 'the payment should be credited today', and true enough if I check my gaming credit later on in the day, it'll show a zero balance again - and this is on any day of the week.

It's a long time since I've played online with anything other than Neteller, but it is really impossible to get paid back to a credit/debit card over the weekend?

The statement from Pat says that the change is "neutral" for card withdrawals.

I would take that as meaning card withdrawal times will be unchanged. So, if you used to withdraw on a Friday night, and normally were paid Monday morning, then this should still be the case.

The part that doesn't seem to marry with this is that card withdrawals will no longer be actually processed on the weekend, but rather will wait in a queue of some kind until Monday morning (or Tuesday if bank holiday one assumes). I am not across the banking methods in the UK, but here in Oz no payments are credited overnight Fri or Sat or Sun in most cases (some banks do have a Sat morning run for Government payments etc). The normal time for debit card refunds here is 2-3 days...so if it were processed and sent to the bank Friday after 5, it will usually appear Monday night or Tuesday. It appears the UK might be different, but Mimi was saying that it takes 2 days for debit cards in the UK from the time of processing.....so, if the actual info is not sent to the bank until Monday, it could indeed be Wednesday before the money arrives, which is 5 days total if cashing out Fri night.

Can someone enlighten us as to the status quo with 32Red card payouts on weekends? i.e. if you cash out Fri night or Sat, do you get it on Monday? Surely it would depend on when the actual transactions were sent to the bank...? If I send a "pay anyone" request on Sat morning, it goes into the banking system, but is not actioned until Monday.

I guess the questions will be answered in the next few days by players that have cashed out via card over the weekend.

I just don't understand the idea that 32Red are fearful that the 90% of players who use cards will suddenly swap to ewallets. Surely they would have done already? I'm pretty sure 32Red would have done their math, and obviously they forecast that the loss of ewallet players on the weekends (and there will be some) will be less than what they will save by not paying cashiers on the weekends.

 

[mimi26]

The statement from Pat says that the change is "neutral" for card withdrawals.

I would take that as meaning card withdrawal times will be unchanged. So, if you used to withdraw on a Friday night, and normally were paid Monday morning, then this should still be the case.

The part that doesn't seem to marry with this is that card withdrawals will no longer be actually processed on the weekend, but rather will wait in a queue of some kind until Monday morning (or Tuesday if bank holiday one assumes). I am not across the banking methods in the UK, but here in Oz no payments are credited overnight Fri or Sat or Sun in most cases (some banks do have a Sat morning run for Government payments etc). The normal time for debit card refunds here is 2-3 days...so if it were processed and sent to the bank Friday after 5, it will usually appear Monday night or Tuesday. It appears the UK might be different, but Mimi was saying that it takes 2 days for debit cards in the UK from the time of processing.....so, if the actual info is not sent to the bank until Monday, it could indeed be Wednesday before the money arrives, which is 5 days total if cashing out Fri night.

Can someone enlighten us as to the status quo with 32Red card payouts on weekends? i.e. if you cash out Fri night or Sat, do you get it on Monday? Surely it would depend on when the actual transactions were sent to the bank...? If I send a "pay anyone" request on Sat morning, it goes into the banking system, but is not actioned until Monday.

I guess the questions will be answered in the next few days by players that have cashed out via card over the weekend.

I just don't understand the idea that 32Red are fearful that the 90% of players who use cards will suddenly swap to ewallets. Surely they would have done already? I'm pretty sure 32Red would have done their math, and obviously they forecast that the loss of ewallet players on the weekends (and there will be some) will be less than what they will save by not paying cashiers on the weekends.

I bank with the RBS, but I know if I withdraw on a Friday the absolute earliest it will hit my account is Tuesday, and that's when the actual withdrawal was processed on a Friday

 

[PNEFOREVER2]

For me if I withdrew Friday night I would receive it Wednesday morning. Usually takes 3 business days.

 

[mimi26]

For me if I withdrew Friday night I would receive it Wednesday morning. Usually takes 3 business days.

wow, so if you dont withdraw until Monday when would you expect it

 

[PNEFOREVER2]

wow, so if you dont withdraw until Monday when would you expect it

If I withdrew Monday, I would receive it Thursday. I've heard people say it depends what bank you're with but I have held accounts with a few banks in my time and it's always been 3 business working days.

 

[shanetospin]

What I see more and more lately are casinos that charge a small fee to cover the transactionfees that webwallets charge upon them.
GUTS charge 2.- for a cashout, and at PlayHippo you get one free cashout a month, on every following withdrawl they charge 3% of the total amount. (but they pay within 2 hours)

Maybe 32RED could do the same, charge a small fee to cover the costs of a fast webwallet cashout?

I think many people are willing to pay this, or GUTS wouldn't be so popular, right?

Maybe let players choose for themselves?
Dont want to pay the fee, wait until monday..

I suggested exactly this the other day and I would pay a "small fee" to get my money out quickly and to my e-wallet. It is perfectly doable and perfectly reasonable if a casino is loosing money on e-wallet cashout's. I remember some casinos back in the day charging a fee to deposit from an e-wallet.

 

[vinylweatherman]

If I withdrew Monday, I would receive it Thursday. I've heard people say it depends what bank you're with but I have held accounts with a few banks in my time and it's always been 3 business working days.

It seems card players have never experienced "fast" payments from 32Red, so this is what must be meant when saying the change will be neutral. So, the change will save the costs of having cashier staff in at the weekend, but 90% of customers won't notice any difference.

However, it's possible that it might add an extra day to them seeing the payments credited as Monday morning will see staff faced with a queue of withdrawals that need to be processed from the weekend. By processing them on Monday, rather than Sunday, it might cause a 1 day delay in players seeing it credited to their card or bank accounts. It will probably depend on the individual banks whether this happens.

One thing is sure, no one is going to experience an "improvement" this coming week.

There are other ways card use can be encouraged, or at least a move away discouraged, and that is to add an additional perk for using a card just as many casinos have offered additional perks for using eWallets. It could be something like a daily freeroll MPV, but only open to those who have made a deposit via a card in the previous xx days. eWallet players would get quicker weekend payments, but card depositing players would get an extra daily freeroll, thus no one group would be getting "preferential" treatment, yet neither group would see a negative change.

 

[Borgie]

+ am in the uk and bank with lloyds tsb. Which ever day my withdrawal is processed on i get it in my bank the next working day ( mon to friday) so previously if i withdrew from 32 red on say Saturday i got the money monday but now i won't get it until tuesday. But if i play with ladbrokes i will get it monday ,decision as to where to play simmmpples

 

[ChopleyIOM]

Personally speaking I'd happily pay a small fee for a withdrawal to Neteller, if it means I get my cash in the usual 1-2 hour time window that I'm now accustomed to from the casinos I play at.

I don't know if 32Red either don't know or don't care, but the 'new wave' of operations such as Redbet and Unibet, and let's not forget 3Dice, have payout times that can often be measured in minutes. Not hours, not days - minutes. (Admittedly with 3Dice I get the impression there's a 16 hour window per 24 hours where you'll get the 30 minutes or so withdrawal to Neteller, outside of that window it tends to be 8 hours plus about 30 minutes, but a 'slow' withdrawal from 3Dice is 12 hours, and I'm talking seven days per week and on holidays too - do 32Red not realise this is what they're competing with?)

If there are more costs involved for the casino when it comes to an e-wallet player, then by all means if they're honest and upfront about it and just say 'This is what it costs us to process your deposits and withdrawals compared to a debit/credit card player, are you OK for us to pass these costs on?' - I can make a choice as a player if I want to pay those extra costs. I already pay 1.75% every time I load my Neteller account which I'm fine with because I 100% insist on not having any gambling transactions on my debit or credit cards - because it IS seen as high risk activity by the banks.

At the end of the day, if 3Dice can still process withdrawals to e-wallets 24/7 and 32Red either can't or won't, you do have to wonder what's going on at 32Red. I suspect that the bean counters have taken over at 32Red and they're just looking to maximise profit any and all ways they can - players be damned.

There's absolutely no way to spin this as anything other than a big negative change for players, (although they did make a stab at it, which as has already been commented on many times just doesn't 'feel' like 32Red at all), and in an industry where I think many of us thought 32Red led the way, it's very disappointing to see them take such a retrograde step.

 

[vinylweatherman]

+ am in the uk and bank with lloyds tsb. Which ever day my withdrawal is processed on i get it in my bank the next working day ( mon to friday) so previously if i withdrew from 32 red on say Saturday i got the money monday but now i won't get it until tuesday. But if i play with ladbrokes i will get it monday ,decision as to where to play simmmpples

You should prove this by managing to win and withdraw next Saturday. It would be interesting to have evidence that this change makes things worse for the 90% of their player base they thought wouldn't notice. Hacking off 100% of the player base with a 1 day extra wait is worse than hacking off 10% with having to wait till Monday.

 

[mn001]

Payments to cards processed on weekends hit my card between 4-8PM on monday. And if processed on monday I get it on tuesday. Isnt it the same for all cards in EU?

Edit: probably half a year+ since i used a card for withdrawing, so it might have changed

 

[Mozaik]

I've been a loyal player at 32Red for some while now. I always appreciate fast payments, and even though some other online casinos like Redbet surpassed 32Red a long time ago in delivering speedy cash outs, I always was happy with the payment processing at 32Red (2 times a day isn't that bad).

I'm really hoping that Path paid attention to this thread very well, since most of us are not really happy about this change. If I have a choice at the weekend, then I certainly won't be playing at 32Red. I'm not going to wait Saturday/Sunday to receive my money. I'm 100% sure that I'm not alone in this and that many other players have the same way of thinking.

Not sure what's going on in the head offices at 32Red, but maybe our feedback will be appreciated and they can turn back the way things were/or offer an alternative solution for eWallet users.

 

[dunover]

The statement from Pat says that the change is "neutral" for card withdrawals.

I would take that as meaning card withdrawal times will be unchanged. So, if you used to withdraw on a Friday night, and normally were paid Monday morning, then this should still be the case.

The part that doesn't seem to marry with this is that card withdrawals will no longer be actually processed on the weekend, but rather will wait in a queue of some kind until Monday morning (or Tuesday if bank holiday one assumes). I am not across the banking methods in the UK, but here in Oz no payments are credited overnight Fri or Sat or Sun in most cases (some banks do have a Sat morning run for Government payments etc). The normal time for debit card refunds here is 2-3 days...so if it were processed and sent to the bank Friday after 5, it will usually appear Monday night or Tuesday. It appears the UK might be different, but Mimi was saying that it takes 2 days for debit cards in the UK from the time of processing.....so, if the actual info is not sent to the bank until Monday, it could indeed be Wednesday before the money arrives, which is 5 days total if cashing out Fri night.

Can someone enlighten us as to the status quo with 32Red card payouts on weekends? i.e. if you cash out Fri night or Sat, do you get it on Monday? Surely it would depend on when the actual transactions were sent to the bank...? If I send a "pay anyone" request on Sat morning, it goes into the banking system, but is not actioned until Monday.

I guess the questions will be answered in the next few days by players that have cashed out via card over the weekend.

I just don't understand the idea that 32Red are fearful that the 90% of players who use cards will suddenly swap to ewallets. Surely they would have done already? I'm pretty sure 32Red would have done their math, and obviously they forecast that the loss of ewallet players on the weekends (and there will be some) will be less than what they will save by not paying cashiers on the weekends.

My missus works in banking, so I can answer most of this from experience and her input.
Weekend w/d's to debit cards (which is basically your current account) would appear Tuesday AM in your account sometime after midnight Monday although with some banks it could arrive Monday evening as a 'forward' credit. UK banking doesn't update on Sat/Sun nights. Friday w/d's would be the same, wouldn't come in any quicker than a Sat/Sun w/d so you would see them Tuesday due to the 48-hour/2 working day timescale.
SOME banks will post forward credits (i.e. Natwest/RBS) due in on a MONDAY as available on Saturday mornings though.
Now in the case of 32red processing w/d's during BANKING HOURS in the week, the payment made on a Monday hits you Wednesday, and Thursday hits your account Saturday, i.e. 48 hours. I'm talking debit/credit cards here.
IF you w/d by bank transfer direct, using the faster payments system now part of all UK banking, the money goes into your current account the second 32red send it. So basically that works on the same timescale as a webwallet; accounts are updated the instant the payment is actioned by 32red, any time, 24/7
Of course '24/7' no longer applies though........

Now we already established webwallet users will be seriously hacked off because 2 days has effectively been added to their w/d time. Bad news. In the case of card users, the differences will be less. IF you w/d any time after 4.30pm on a Friday through the weekend until 9am Monday, the w/d will be processed MONDAY. This means no cash until Wednesday am in your current account/credit card. Before, w/d's made in this period would appear Tuesday am because processing at weekends meant the data was effectively received by the banks 1 working day earlier. Like I said above, weekday w/d's in banking hours remain the same as before.

So to summarize, webwallet users are being done over here (no pun) at weekends. Card users are being done over if they w/d after 4.30 Friday and up until Monday am but only to the tune of 1 day as opposed to 2+ for webwallet users.

Basically 32red now operate the same payout system as VPL casinos, who (were) the second quickest-paying group of the Viper MG sites. Except you can flush.

Now, I've had a cynical thought here - I wonder if the 'reversal of pending w/d' rate was higher among card-users who always had to wait longer for their cash than webwallet users...?

 

[PCJACKPOT2008]

The strongest reason why i've stopped playing MGS everywhere else but 32red was the faster withdrawals (even though withdrawals to my credit card have been far slower then Jackpot Party for ex.)

With Glue Finance instant banking I can deposit and get withdrawal to my bank account in minutes from sites like Betsafe, Nordicbet or Redbet. Still the site i've played the most at last months is 32red because of good promos, great support and I like the full to be able to play the full MGS catalouge.

With this change in mind it will probably slow down on the number of deposits I make to 32red. Getting paid fast is what's most important to me in 2013 and the industry standard should be in the time frame sites like Betsafe, Nordicbet, Redbet and Guts etc. process withdrawals.

Hope they will think this over.

 

[dpp00]

cashout

ok

i made a withdrawal for £240 sat evening, flushed,

and it hit my skrill ac today (mon) at 11.05,

i'm not totality adverse to no weekend processing but then i mainly play during the week ,

 

[dunover]

ok

i made a withdrawal for £240 sat evening, flushed,

and it hit my skrill ac today (mon) at 11.05,

i'm not totality adverse to no weekend processing but then i mainly play during the week ,

Yes, so you've had to wait nearly 2 full days to get your cash. This is what I said above, whereas before you'd have had that in hours and been flexible to say play at another site with the same cash before Monday 11.05. Many people are the opposite of yourself and have the time for a good session only at weekends. I bet the 32red staff now dread Monday morning with the queue of work and checking they come into.....

 

[homerbert]

I am using only my debit card at 32red, and withdrawals come to me usually in 3 working days, but last was 2 working days, and this was fastest wd on my card, so this changes does not affect me i think. But regarding people who use e-wallets, thats bad of course, and i think i agree what some of you told here, not big fee for withdrawal will be nice, if it help them work on weekends i agree to pay something like 2.5 credit per withdrawal(like at guts). Anyway strange decision from one of the best casino, i also see that Mark checking this thread, so probably they will change something. At least, in my world, people should decide how casino should deal with us(players), not only casino should make such decision...
P.S. probably someone miss what i want to say, my english bad and this made me angry

 

[wobble33]

I am club rouge like a lot of you on here. I mainly use my debit card. I leave my money in for days on end so wont affect me one little bit. but for the people who like to play then withdraw if they win, this is a very bad decision. I notice Ladbrokes also doing this a lot as well. when you withdraw on a Friday. the money not touched till sunday evening. but at least you have to ask customer services to reverse it if you want to play it back. maybe 32 red should do it this way, and not let it be reversible all weekend.

 

[Slotster!]

maybe 32 red should do it this way, and not let it be reversible all weekend.

32 will flush immediately for you anytime. Whilst, as Chopley quite rightly pointed out, this wont be processed and on the way to your bank, you won't be able to reverse it through the client software.

I'm with you though Wobble in that, despite exclusively withdrawing to an e-wallet - it won't affect me one jot.









(If I'm absolutely honest - Despite playing there for over a decade, I don't think i knew that 32Red processed withdrawals @ weekends )

 

[Simmo!]

But you can flush a withdrawal whenever you like!?!

Other than the 'It's nice to be paid as quickly as possible" argument (which I agree with - I really do - I think it should ALWAYS be automated and immediate like it used to be @ Intercasino and Blue Square) - I still don't get the big issue.

Withdraw, Flush. Go shopping Monday morning.

You'll still get paid quickly in the week.

I dunno. Like I say, quicker is always better but, in the grand scheme of things - I can't get worked up about it.

Unless I'm missing something.

That's pretty much where i stand. It's the reverse thing that is way more important to me than the weekend cashout thing as for me, I like to manage my gambling budget (or try!) to last the month. As long as I can still have my 1hr reverse time and flushing - which I can - I'm fine with an overnight wait for the money.

 

[mclee321]

Its because we didn't expect a backward step from 32RED. Reading the landscape, they must have seen the improvements made by some of the newer Casinos when it comes to timely payouts.

The cashout delay is an inconvenience, not the end of the world. What surprised me is that for the first time ever, 32RED have enacted a policy that does not benefit the clients. I just find this unusual.

They do have a business to run, money to make, so this is entirely their conundrum. Will it alter my decision to play there at the weekend? A few times at least.

 

[Slotster!]

Undeniably, as I've said many times in this thread, quicker is better. No doubt about it.

I look at it as a whole though. Lets assume this is a financial/profit based move. If continued live chat, telephone support, unsurpassed match bonuses, non-deposit bonuses, competitions and all the other things that make 32Red great continue and or improve - I'm happy to offset them against small changes like this when stacked up against the benefits.

Clearly this change doesn't affect me at all so I am biased - but I'd be much more disappointed if one or more of the above things that make 32Red cool disappeared instead.

 

[incrediblestuff]

Rant Alert

Had expected some clarification from 32Red, hoping for some deeper elaborative explanation, but seeing so many not just dissapointed, but also somewhat bashing posts, i would reckon they lost the will to share anything in that regard

As stated before, it won't affect my play either, fast cash-outs were never one of my personal "must-haves", as long as there is flushing, and more important, the certainty of being paid.

Of course i use the +factor, to promote my favourite casinos, as i know a lot of people do care for fast withdrawals, but i am much more interested in customer retention/loyalty rewards, good and frequent bonus-offers and promotions, and accessibility of support/management regarding more general Q's and A's, and effective troubleshooting.

This is why 32Red is basically my number 1 casino.

I won't notice the extra day really, even though i primarily use E-wallets.
What i wondered when i read this statement first, was why..
I still don't think it's merely a simple "cut-back", these lads have been doing this for a good while now, and most of us know they are a growing business, expanding a lot lately, with the Italian launch, and you just have to read the yearly reports to see there is no shortage of money really.

Sure, maybe they have been hit hard in the last months (i think not, but i can't exclude the possibility) and that is the reason, but i think it has to do something with a new project..

My guess would be, that they are taking over a new Casino, maybe even something with Multi platforms, maybe they will drop the download version, and are moving to the newer solutions, like the one Guts is using or maybe they will put all the money they are saving like this into one of their current branches, or departments: schooling of new personnel, bigger budget for promo's, TV-advertisements
or for all i know they are going to divide the generated savings over their share holders, or staff!: i.m.o. they deserve it

Nonsense to bash them so hard for just one effectively one day delays in cash-outs for a small fraction of their users.
Sure, the weekend thing sucks, but i bet they will keep their loyal players happy anyway.

/Rant over

My ultimate guess would be that all the money that is now saved, would be used for a perfectly good reason, namely comping me throughout the year

 

[AC7X]

This does seem like mountains out of molehills; having confidence that you will be paid is so much more important than when. 32 Red is a professional and trustworthy outfit; I feel like my money is safe there, and that's by far and away the most important thing.

Yes, it seems that it's a backward step dressed up as an enhancement, and people have seen through that - but after reading all of the praise here for them over the years, I'm surprised that people are being so critical.

 

[just play]

I wasn't going to reply, (because it doesn't affect me) I think I am only the second person from USA to comment.

But I will give you all the same advice you gave us USA players....if you don't like this...vote with your wallet, stop playing there, or don't play on weekends, etc...

It is after all only waiting through the weekend, and you know you will be paid 100% on Monday/Tuesday, unlike us who have to wait weeks/months sometimes.

I love 32Red even though I have never played there, I love them because of the things I read here, I wish we had a casino like them. They treat you all very well.

I can understand being upset that they did this with no email to players, I can understand being upset when your used to being paid within 24 hours, but again this is 32Red, you all don't have anything to worry about.

The only thing I can say that I'm surprised about is...32Red never came back in to comment, I find that strange, but that could just be me.

So guys and gals, be happy you have a place like 32Red.