32red not honouring emailed promo bonus

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
32red sent me a mail promotion for some free spins...

To keep it short, the spins did not show, contacted cs, was looked into.

After failed attempts the freespins never materialised, instead then was offered a 15 credit bonus.

Decided to check out the terms and conditions of the emailed bonus...

.*4.The 32 free games awarded will be at 40 paylines, 1 coin per line at*0.05 coin size for the Bridesmaids Slots only.*5.Winnings from free games will be credited to a players bonus balance and subject to 30x playthrough before bei

That make 64.00 credits of free spins in my calculaltion.

After going round in circles with a few livechats I gave up.

Take it they messed up an decided to not honour the emailed promotion.

Won't be bothering with 32red anymore as I just can't trust them anymore afer the dealing I have had over the last couple of years, can't believe they got the awards they did acting like this.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
32red sent me a mail promotion for some free spins...

To keep it short, the spins did not show, contacted cs, was looked into.

After failed attempts the freespins never materialised, instead then was offered a 15 credit bonus.

Decided to check out the terms and conditions of the emailed bonus...

.*4.The 32 free games awarded will be at 40 paylines, 1 coin per line at*0.05 coin size for the Bridesmaids Slots only.*5.Winnings from free games will be credited to a players bonus balance and subject to 30x playthrough before bei

That make 64.00 credits of free spins in my calculaltion.

After going round in circles with a few livechats I gave up.

Take it they messed up an decided to not honour the emailed promotion.

Won't be bothering with 32red anymore as I just can't trust them anymore afer the dealing I have had over the last couple of years, can't believe they got the awards they did acting like this.

Did you contact the rep here?
 

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
Ok so the rep honoured the promotion with out any fuss.

Does not change my opinion that the front line customer service should be as good.

Thanks 32red rep, however the choice of where to lose my money is so vast that 32red won't be high kn my list going forward.
 

Alfran

Full Member
Joined
Apr 27, 2013
Location
athens
Ok so the rep honoured the promotion with out any fuss.

Does not change my opinion that the front line customer service should be as good.

Thanks 32red rep, however the choice of where to lose my money is so vast that 32red won't be high kn my list going forward.

Glad it was sorted out.
That was a real good promo though... thx 32red.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Does not change my opinion that the front line customer service should be as good.
I have been saying that for a long time myself.

All the same we are pretty lucky to have Mark here. ;)
 

randomiam

Meister Member
Joined
Jun 4, 2013
Location
australia
wow id love that promo

32 red will do the right thing i had a red letter day email today for a $20 but it was not in my account emailed support it got fixed within a few hours.

What i want to see is live help chat available in the download casino without all the extra window and other things that come up its hard to navigate.. Just some feedback..
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
What i want to see is live help chat available in the download casino without all the extra window and other things that come up its hard to navigate.. Just some feedback..
I agree, now they require people to put in their; name, email, etc.
Before this you could just open up chat straight away without any hassle. My guess it's yet another cost cutting measure that inconveniences the player.
 

randomiam

Meister Member
Joined
Jun 4, 2013
Location
australia
I agree, now they require people to put in their; name, email, etc.
Before this you could just open up chat straight away without any hassle. My guess it's yet another cost cutting measure that inconveniences the player.
its such a shame they changed it
 

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
Completely forgetting about 32red until they sent me a email telling my loyalty points where to expire, which I only had 897 of so no good as the min redemtion is 1000.


Surprised to read my email this afternoon to see a rather familular promotion, simular to the one being the original thread topic.


Log in and surprise surprise, no free spins, bearing in mind i'm on a mobile device, it clearly states the spins are availible in the mobile casino, which can't be the browser version since the game does not exsist there.


Customer support tell me they are credited, which I can't see that they are.

so its getting very much like history repeating itself.

still I have had contact on here now from 32red reps so its not all bad, no doubt if I contacted the front line support it could have been another tedious experience.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I used 32 Red's support earlier today.

Straight thru, problem discussed, problem solved, 5 minutes, happy days!

Not as bad as its made out to be, far from it!
 

demonj

Registered
Joined
Aug 28, 2015
Location
Sweden i guess
As a swedish player i gave up on some things with MG based casinos usually our bonuses does fit the bonus stuff except when we trade points for bonuses.. like trade 1000 points for 10€/$/£ we get 1€/£/$ instead cause we are retarded :-D i dont mind i just play instead :') or when some machines are capped ... when we max bet 3€ its 0,3€ instead retarded hu i love 32red though and dont have problems there except when swaping rubies :D but some casinos... You win 2100 coins but irl its 210 for us tards...
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
As a swedish player i gave up on some things with MG based casinos usually our bonuses does fit the bonus stuff except when we trade points for bonuses.. like trade 1000 points for 10€/$/£ we get 1€/£/$ instead cause we are retarded :-D i dont mind i just play instead :') or when some machines are capped ... when we max bet 3€ its 0,3€ instead retarded hu i love 32red though and dont have problems there except when swaping rubies :D but some casinos... You win 2100 coins but irl its 210 for us tards...

Are they having sek as an option? I didn't know that :) I always play in usd or you can be sure they would have had to make that correct.

Now to be able to have the same as $10 it needs to be 100sek, but in that case it should need to be 10 000 rubies you have to earn first.
The fact that you can redeem them for just 10 sek is strange though. You should start saving maybe ;)

Do me a favour and never call yourself retarded. Not nice to those who is and noone in this business sees us like that. Thank you!
 

demonj

Registered
Joined
Aug 28, 2015
Location
Sweden i guess
Are they having sek as an option? I didn't know that :) I always play in usd or you can be sure they would have had to make that correct.

Now to be able to have the same as $10 it needs to be 100sek, but in that case it should need to be 10 000 rubies you have to earn first.
The fact that you can redeem them for just 10 sek is strange though. You should start saving maybe ;)

Do me a favour and never call yourself retarded. Not nice to those who is and noone in this business sees us like that. Thank you!


Yes they have sek i always try to play in sek gets a bit overhand with the betsize on other currencies (numbers huh) :-D Wonder were on earth you wanna have a bonus on 5 sek a bit odd:. Editing post above, was a bit drunk :
:rolleyes:
 

Anddi

Dormant account
Joined
Aug 16, 2011
Location
Finland
I have gotten that same bridesmaids promotion now twice after i completely stopped depositing there. When i was depositing player it was pain in the **s to get even few rubies top up. One day i lost 700€ in pure deposits and didn't get anything when asking from support. So my advice is to stop depositing if you want any freebies from them.
 

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
This is just funny now, 10 emails sent and received, 1 online chat, the pm's here.

Hello Mark, sorry I did not get in touch with you first.

I got redirected to Christrian, so I replied which seems to have been picked up by CS instead. The latest verdict is they are not availible on mobile platforms, according to CS, despite the terms and conditions cleary stating available on all platforms.
 

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
I have gotten that same bridesmaids promotion now twice after i completely stopped depositing there. When i was depositing player it was pain in the **s to get even few rubies top up. One day i lost 700€ in pure deposits and didn't get anything when asking from support. So my advice is to stop depositing if you want any freebies from them.

Yes I stopped playing there, sure the plan to attract custom back may of worked, but because it goes like this is just makes it highly unlikely.

I lose at nearly every place I play, so I don't mind freebies. When the choice is so vast now it makes little sense to play any where with the slightest failings.
 

fourwood

Newbie member
PABnonaccred
Joined
May 25, 2011
Location
UK
Well got there in the end, technical problem apparently, 64 credit discretionary bonus added.
 
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