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32red not honouring emailed promo bonus

Discussion in 'Casino Complaints - Bonus Issues' started by fourwood, Nov 19, 2015.

    Nov 19, 2015
  1. fourwood

    fourwood Newbie member PABnonaccred

    Occupation:
    none
    Location:
    UK
    32red sent me a mail promotion for some free spins...

    To keep it short, the spins did not show, contacted cs, was looked into.

    After failed attempts the freespins never materialised, instead then was offered a 15 credit bonus.

    Decided to check out the terms and conditions of the emailed bonus...

    .*4.The 32 free games awarded will be at 40 paylines, 1 coin per line at*0.05 coin size for the Bridesmaids Slots only.*5.Winnings from free games will be credited to a players bonus balance and subject to 30x playthrough before bei

    That make 64.00 credits of free spins in my calculaltion.

    After going round in circles with a few livechats I gave up.

    Take it they messed up an decided to not honour the emailed promotion.

    Won't be bothering with 32red anymore as I just can't trust them anymore afer the dealing I have had over the last couple of years, can't believe they got the awards they did acting like this.
     
  2. Nov 19, 2015
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Did you contact the rep here?
     
  4. Nov 19, 2015
  5. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Please send me your username and I will investigate.
     
  6. Nov 20, 2015
  7. fourwood

    fourwood Newbie member PABnonaccred

    Occupation:
    none
    Location:
    UK
    Ok so the rep honoured the promotion with out any fuss.

    Does not change my opinion that the front line customer service should be as good.

    Thanks 32red rep, however the choice of where to lose my money is so vast that 32red won't be high kn my list going forward.
     
    1 person likes this.
  8. Nov 21, 2015
  9. Alfran

    Alfran Experienced Member

    Occupation:
    travel agent
    Location:
    athens
    Glad it was sorted out.
    That was a real good promo though... thx 32red.
     
  10. Dec 2, 2015
  11. myke833

    myke833 Newbie member

    Occupation:
    C.E.O
    Location:
    Australia
    amazing

    Wow what a promo Ive never seen a freebie like that before
     
  12. Jan 20, 2016
  13. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I have been saying that for a long time myself.

    All the same we are pretty lucky to have Mark here. ;)
     
  14. Jan 20, 2016
  15. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    wow id love that promo

    32 red will do the right thing i had a red letter day email today for a $20 but it was not in my account emailed support it got fixed within a few hours.

    What i want to see is live help chat available in the download casino without all the extra window and other things that come up its hard to navigate.. Just some feedback..
     
  16. Jan 20, 2016
  17. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I agree, now they require people to put in their; name, email, etc.
    Before this you could just open up chat straight away without any hassle. My guess it's yet another cost cutting measure that inconveniences the player.
     
  18. Jan 20, 2016
  19. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    its such a shame they changed it
     
  20. Feb 19, 2016
  21. fourwood

    fourwood Newbie member PABnonaccred

    Occupation:
    none
    Location:
    UK
    Completely forgetting about 32red until they sent me a email telling my loyalty points where to expire, which I only had 897 of so no good as the min redemtion is 1000.


    Surprised to read my email this afternoon to see a rather familular promotion, simular to the one being the original thread topic.


    Log in and surprise surprise, no free spins, bearing in mind i'm on a mobile device, it clearly states the spins are availible in the mobile casino, which can't be the browser version since the game does not exsist there.


    Customer support tell me they are credited, which I can't see that they are.

    so its getting very much like history repeating itself.

    still I have had contact on here now from 32red reps so its not all bad, no doubt if I contacted the front line support it could have been another tedious experience.
     
  22. Feb 19, 2016
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I used 32 Red's support earlier today.

    Straight thru, problem discussed, problem solved, 5 minutes, happy days!

    Not as bad as its made out to be, far from it!
     
    1 person likes this.
  24. Feb 19, 2016
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, hey at least you got a free spin email so youre doing better than me :D
    I''m sure Mark will sort you out :thumbsup:
     
  26. Feb 19, 2016
  27. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Fourwood, please PM me if your query isn't solved.

    Apologies.

    Mark
     
  28. Feb 20, 2016
  29. demonj

    demonj Experienced Member

    Occupation:
    Blacksmith,welder, pipe contructor for earth heati
    Location:
    Sweden i guess
    As a swedish player i gave up on some things with MG based casinos usually our bonuses does fit the bonus stuff except when we trade points for bonuses.. like trade 1000 points for 10€/$/£ we get 1€/£/$ instead cause we are retarded :-D i dont mind i just play instead :') or when some machines are capped ... when we max bet 3€ its 0,3€ instead retarded hu i love 32red though and dont have problems there except when swaping rubies :D but some casinos... You win 2100 coins but irl its 210 for us tards...
     
  30. Feb 20, 2016
  31. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Are they having sek as an option? I didn't know that :) I always play in usd or you can be sure they would have had to make that correct.

    Now to be able to have the same as $10 it needs to be 100sek, but in that case it should need to be 10 000 rubies you have to earn first.
    The fact that you can redeem them for just 10 sek is strange though. You should start saving maybe ;)

    Do me a favour and never call yourself retarded. Not nice to those who is and noone in this business sees us like that. Thank you!
     
  32. Feb 20, 2016
  33. demonj

    demonj Experienced Member

    Occupation:
    Blacksmith,welder, pipe contructor for earth heati
    Location:
    Sweden i guess

    Yes they have sek i always try to play in sek gets a bit overhand with the betsize on other currencies (numbers huh) :-D Wonder were on earth you wanna have a bonus on 5 sek a bit odd:. Editing post above, was a bit drunk :
    :rolleyes:
     
  34. Feb 20, 2016
  35. Anddi

    Anddi Dormant account

    Occupation:
    Electrician
    Location:
    Finland
    I have gotten that same bridesmaids promotion now twice after i completely stopped depositing there. When i was depositing player it was pain in the **s to get even few rubies top up. One day i lost 700€ in pure deposits and didn't get anything when asking from support. So my advice is to stop depositing if you want any freebies from them.
     
  36. Feb 20, 2016
  37. fourwood

    fourwood Newbie member PABnonaccred

    Occupation:
    none
    Location:
    UK
    This is just funny now, 10 emails sent and received, 1 online chat, the pm's here.

    Hello Mark, sorry I did not get in touch with you first.

    I got redirected to Christrian, so I replied which seems to have been picked up by CS instead. The latest verdict is they are not availible on mobile platforms, according to CS, despite the terms and conditions cleary stating available on all platforms.
     
  38. Feb 20, 2016
  39. fourwood

    fourwood Newbie member PABnonaccred

    Occupation:
    none
    Location:
    UK
    Yes I stopped playing there, sure the plan to attract custom back may of worked, but because it goes like this is just makes it highly unlikely.

    I lose at nearly every place I play, so I don't mind freebies. When the choice is so vast now it makes little sense to play any where with the slightest failings.
     

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