Bitch and Moan 32RED/Nedplay casino don´t care about old depositing players!

[Tjaldse]

I have made many deposits and played alot at Nedplay, 1½ year ago...but that was before 32red took over.

I am glad I did not deposit or play after 32red took over!


Ben: Thank you for contacting us, ottomann. My name is Ben, how can I help?
ottomann: Hi Ben...I have made deposits and played at your fine casino some time ago...
ottomann: could you give me a real good reason to download your casino again?
Ben: We offer 24 hour support via Email, phone or live help, we have friendly support staff here to assist any time and high quality Microgaming software. We also operate as a public company and have the interests of all our members at heart
ottomann: ...ok
ottomann: so do all other casino´s
ottomann: I have birthday the day after tommorrow...no small free chip or anything?
Ben: We have won Casino of the Decade best Casino 8 years running via Casinomeister.com
Ben: amongst others
ottomann: nice
ottomann: but you can´t give me any real reason for me to download again?
Ben: A very Happy Birthday from the 32Red team, though unfortunately our Birthday bonus became subject to abuse and we no longer offer free chips in that respect
ottomann: ok...no reason for you to keep spam my mailbox...please close my account and delete me from your mail list
Ben: I hope you have a good one!
Ben: Can I take your email address and DOB for security?
ottomann: mee too...my girlfriend gave me the new Sony Ericsen Xperia Arc
ottomann: DOB?
Ben: Date of Birth
ottomann: sept x 19xx
ottomann: [email protected]
ottomann: ...I can play at Jackpot City at my phone
ottomann: and they give birthday presents
ottomann: microgaming...top rated at Casinomeister too
Ben: Thank you for your patience, I have closed the account as requested. I hope you have a nice day
ottomann: you(Nedplay) are cheap
Ben: You have never deposited here?
ottomann: many times
Ben: Not for account "ottomann" no accepted or attempted purchases
ottomann: long time ago tho...did not feel appreciated
ottomann: like now
ottomann: what?
ottomann: not true
Ben: I can send you a screen of your Cashcheck history, no purchases made

Many deposit transactions inserted in chat here...not included in post.

ottomann: Transaction ID: 200641883Time & Date: 12:41 CET, 05/11/2009Transaction status: processed *
ottomann: hello...are you there?
Ben: This is for Nedplay account "ottomann"
ottomann: ehhh...yes
Ben: I can't see anything on here I am afraid, can I help with anything else?
ottomann: created sept 20 2009...first deposit was oct 1st 2009
ottomann: what...are you really that cheap?
Ben: I am not able to add anything for you
Ben: Can I help with anything else?
ottomann: I have a profile at casinomeister...and I will bring this to the forum there
Ben: Sorry no purchases have been made, my apologies for any inconvenience, Have a nice evening
ottomann: hey man...I have given you time, date and transaction numbers for the deposits
Ben: There is nothing on the system, those transactions you have added could be for any Casino
ottomann: give me your email addres and I will forward you my first deposit conformation mail from you
Ben: If you can provide a statment showing you have deposited to account "ottomann" at Nedplay Casino
ottomann: I have kept ALL mails regarding deposits
Ben: sure, feel free to email [email protected]
Ben: That is before Nedplay was part of the 32Red group sorry
ottomann: what do I care about who own the casino
ottomann: I have made many deposits to NEDPLAY
Ben: Well its a different company now, you have never made a deposit while 32Red have operated Nedplay, which was taken over a long time ago
ottomann: close my 32red account too
ottomann: do you want more mails about my deposits?
Ben: I have closed your account, I hope you enjoy your night
ottomann: can I post this chat at the forum at casinomeister?
Ben: Of course

Arrogant MOFO´s!!!

He even give me a smiley at the end...GRRRR

 

[LaHutti]

I think you may have misunderstood Ben.
He didn't really say they don;t care about old depositing players....the keyword here: depositting.
What they don't care about, is people dropping in, and start begging for free money, which was obviously all you were after.
Sorry, but I don't see one thing wrong with what Ben said, OR the way he said it.
I think I would have told you, to go piss up a rope.

 

[rainmaker]

.

Hello you,

I do not see the issue here.

You want free money/chips but you have not made any deposits in 1,5 year?

Well, good luck with that

 

[Tjaldse]

.

Hello you,

I do not see the issue here.

You want free money/chips but you have not made any deposits in 1,5 year?

Well, good luck with that

Well...if they want my money for free (almost and 99% oft the time), then they have to give me a good reason to stay at the casino!

Like free chips, once in a while...

 

[De Beuker]

If you want to start a personal vendetta against, of all places, 32RED, I can guarantee you a total lack of succes and support... especially at this forum.

And whats it all about? Free chips? jeez..

Tip: Join the Slotmeister competition, deposit and start spinning!

 

[rainmaker]

Well...if they want my money for free (almost and 99% oft the time), then they have to give me a good reason to stay at the casino!

Like free chips, once in a while...

This thread is only BS.

You obviously only use this forum in an attempt to squeeze out some free money. You have not deposited at their casino for 1,5 year and you should be happy that the 32 chat rep even cared to talk to you for so long.

 

[Tjaldse]

If you want to start a personal vendetta against, of all places, 32RED, I can guarantee you a total lack of succes and support... especially at this forum.

And whats it all about? Free chips? jeez..

Tip: Join the Slotmeister competition, deposit and start spinning!

You could look at it this way:

I have made many deposits at Nedplay, before they got bought by 32red...and they lost a losing player, who made more than one deposit a day the days I was playing there.


I am not a bonus whore...it is their loss.

They lost a regular player, over some free chips...jeez, I guess they are too big to care

 

[Tjaldse]

This thread is only BS.

You obviously only use this forum in an attempt to squeeze out some free money. You have not deposited at their casino for 1,5 year and you should be happy that the 32 chat rep even cared to talk to you for so long.

Both my Nedplay and 32red account was closed, before I made this thread...!

 

[Simmo!]

ottomann: I have a profile at casinomeister...and I will bring this to the forum there

Forum rules state that you mustn't use Casinomeister to threaten, blackmail etc. But I think I'll let this one go .. for now at least

Seriously.

 

[LaHutti]

Forum rules state that you mustn't use Casinomeister to threaten, blackmail etc. But I think I'll let this one go

well, I'm sure Ben finds it as entertaining as everyone else, so.... lol

 

[Tjaldse]

Forum rules state that you mustn't use Casinomeister to threaten, blackmail etc. But I think I'll let this one go

My account was closed before I made him aware that I would post it here.

The discussion with him was about my deposits at that time.

 

[Simmo!]

My account was closed before I made him aware that I would post it here.

The discussion with him was about my deposits at that time.

That's irrelevant. The rule is clear. The CM name was used as a threat. Not cool.

 

[Tjaldse]

That's irrelevant. The rule is clear. The CM name was used as a threat. Not cool.

It was not a threat...the account was closed.
I asked permission to post the chat...I just wanted him to be aware...it would have been more uncool to post the (private) chat without telling him.

He brought the CM-name to the chat as an reason to play there...and here is what 32red stated, when the took over Nedplay:

"Nedplay players join 32Red at a time when our efforts over the past 7 years have accumulated in us receiving the first ever Casino of the Decade accolade. They can now look forward to the same award-winning service and online casino ([ul]hxxp://xxx.32r d.c m[/ul] ) experience that 32Red regulars have enjoyed since the casino�s launch in 2002"
https://www.casinomeister.com/forum...edplay-acquired-by-32red-online-casino.35878/

 

[Tjaldse]

That's irrelevant. The rule is clear. The CM name was used as a threat. Not cool.

Point taken, will not mention CM again in a chat:notworthy

 

[vinylweatherman]

You could look at it this way:

I have made many deposits at Nedplay, before they got bought by 32red...and they lost a losing player, who made more than one deposit a day the days I was playing there.


I am not a bonus whore...it is their loss.

They lost a regular player, over some free chips...jeez, I guess they are too big to care

The problem is that you came across as one. MGS Cashcheck records only go back 2 years at most, and when a Microgaming casino is moved to a different server, the cashcheck and playcheck records are lost, although they should be in the casino's own archive database.

After a takeover, the new company gets the player account data, but not necessarily all the old archive data, hence there will be "nothing on the system" from 18 months ago.

32Red policy is to give players bonuses on only one account in the group, thus if you were playing at 32Red with bonuses, you would not necessarily be getting them at Nedplay and Golden Lounge. Only after you have developed a history of deposits and play might management invite you to have bonuses on other accounts in the group.

This is a classic "catch 22" situation. You won't deposit until you get an inducement, but 32Red have no history from you that would allow them to consider your account to be included in the various types of promotion.

If they didn't give you a birthday chip last year, they are even LESS likely to this year after a further 12 months without a single deposit. 32Red don't care whether you lost or won, they offer bonuses based on deposit and playing history. You could take them for 50K in an hour, and STILL keep on getting the invites for all the bonuses on offer. MOST MGS casinos, even accredited ones, would drop you for a lifetime win less than a tenth of that, however "recreational" your play history shows you to be.

 

[Seventh777]

You could look at it this way:

I have made many deposits at Nedplay, before they got bought by 32red...and they lost a losing player, who made more than one deposit a day the days I was playing there.

I am not a bonus whore...it is their loss.

They lost a regular player, over some free chips...jeez, I guess they are too big to care

Something, just something, is telling me, that, the 32Red group will manage to survive after this horrific *loss*, great to see your operation (manners and courtesy bypass) was a success though .

How these CS guys have the patience to deal with these arrogant punters is beyond me, I would last around 5 minutes before losing it.

 

[threescatters]

nedplay was joke before 32red came to the rescue. Nedplay original owners took deposits, never paid out, total thieves. 32Red came to the rescue, took over the casino, paid everyone their pending cashouts and made it all ok you prefer the OLD owners?? lol!!!

If you play at nedplay they will look after you, and you couldnt be playing at a more reputable or better casino. I just dont get you OP.

 

[Slotaholic]

I dont get this.
You want free chips because you deposited money 1.5 years ago,and then you threat them with closing your account?
Why should they even care,you havent played there for ages?

 

[est129]

OP, no offense, but i find your behavior to the casino support unacceptable.

Even if you request something that's possible to be done, you owe to talk and behave like a gentleman, like the CS talks and behave to you.

32red is a well known, reputable and serious group that has nothing to hide against you. You're requesting some free chips for your birthday and the support team told you that they do not offer free chips anymore. You could just accept that and decide to open/close your account for your reasons. But there is no need to be aggressive and threat the casino support person that you'll post this to any forums.

I'm impressed though that the CS person was so patient and talked to you nice after your responses.

It's just some free chips you requested, nothing more, no need to be rude if your request is not affordable.

 

[mattsgame]

I hope you never have a real complaint. If I was Ben your account would have been closed before your request, and calling them arrogant is a bit hypocritical.

 

[4 of a kind]

Ben: Thank you for contacting us, ottomann. My name is Ben, how can I help?
ottomann: Hi Ben...I have made deposits and played at your fine casino some time ago...
ottomann: could you give me a real good reason to download your casino again?

I would last around 5 minutes before losing it.

I would have made it only to his second comment before losing it, since his intentions were already obvious. Casino support is not a job I'm qualified nor could be trained for.