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32Red Is telling me i did not wager enough for the 50 match bonus

Discussion in 'Online Casino and Poker Complaints - old section' started by Newbie, Feb 9, 2006.

    Feb 9, 2006
  1. Newbie

    Newbie Dormant account

    Location:
    Singapore
    I clearly wagered 1600 using my own calculations . I contacted live chat upon knowing that my withdrawal of 160 was reversed . In the e-mail , they claimed i only wagered 1338 . Livecheck got me to check the playcheck with them together . I did . Turns out that it is less than 1000 .

    I'll post the chat details soon as i'm still in the chat at the moment . They are obviously trying to push the problem down to the inability of my calculations . I don't win regularly at 32red . So , this is a legitimate win isn't it ? And yet , i'm not allowed to withdraw .

    Could the "boss" of 32red casino please explain this ?

    The details of the live chat would be posted on the forum once i end the chat .
     
  2. Feb 9, 2006
  3. Newbie

    Newbie Dormant account

    Location:
    Singapore
    The chat

    Kelly: Thanks for contacting us, Newbie. My name is Kelly, how can I help?
    Newbie: hi there . my username is 32RExxxxxx18
    Newbie: i have requested for a withdrawal yesterday
    Newbie: i believe this is a mistake
    Newbie: i even wagered in excess of 100 more
    Newbie: just to be sure i have wagered more than 1500
    Newbie: and now i get this e-mail which stated i only wagered 1338
    Newbie: which means to say i'm left with about 162
    Newbie: i used a calculator to aid me in my calculations
    Newbie: so i couldn't be wrong
    Kelly: please bear with me one moment while I check your account details
    Newbie: i believe u should process the cashout for me immediately
    Newbie: i'll wait for you meanwhile
    Kelly: im sorry but you have only wagered 1338.00 our systems do not make mistakes and I can only suggest that you have miscalculated as soon as you have wagered a further 162 you will be eligble for withdrawal.
    Kelly: this is stated in the terms and conditions that you are advised of before joining this promotion
    Newbie: i know
    Newbie: i have clearly wagered more than that
    Newbie: i'm very very sure
    Kelly: im afraid you are mistaken you have only wagered 1338.00
    Newbie: something is wrong if you're asking me to wager some more
    Newbie: if i tell you i'm very sure of it ?
    Newbie: i'm not trying to quarrel here
    Newbie: just trying to make a point
    Kelly: im sorry but our systems are very accurate and do not make mistakes you have only wagered 1338.00
    Newbie: cause i'm very sure i have wagered that much
    Newbie: my calculator is more accurate too
    Newbie: are you trying to say my calculator is spoilt ?
    Newbie: what kind of service are you providing me at the moment
    Newbie: you sound very rude
    Kelly: all i am saying is that you must of been mistaken when adding your calculations
    Newbie: you are insisting that i'm the one making the error
    Newbie: the 32red i know of does not speak this way
    Newbie: i can safely say i did not make any mistakes
    Kelly: I can assure you our systems do not make mistakes with the wagering you have only wagered 1338.
    Newbie: i even wagered 100 more in excess of my 1500
    Newbie: so you can say in actual fact i did 1600
    Newbie: and yet system recorded 1338
    Newbie: and now i have to wait an extra day
    Newbie: if u're willing to do the withdrawal for me immediately after i do the 162
    Newbie: i'll do it right now
    Newbie: gotta be fair for me too
    Newbie: if i did not meet the requirements , i don't think i'll have the cheek to press withdraw
    Kelly: one moment pls
    Newbie: ok
    Newbie: i hope you can give me a satisfactory answer too
    Kelly: could you just look through your play check and double check your calculations and I will do the same here for you
    Newbie: i don't use playcheck to check
    Newbie: i only trust my calculator
    Newbie: and i am very sure of my calculations
    Newbie: its your system that has the problem
    Newbie: to be sure again , i'll do the playcheck now
    Newbie: just for the benefit of both of us
    Kelly: i am doing this as well
    Newbie: ok lets do it together
    Newbie: hmmm less than 1388
    Newbie: i dun think i even hit 1000
    Newbie: your playcheck is not working
    Newbie: so your system can't even exactly confirm how much i wagered
    Kelly: one moment pls i am still checkin
    Newbie: meanwhile , i'll type what i think of here first
    Newbie: i signed up from casinomeister , they told me about 32red
    Newbie: i guess i'll have to put up a topic in the forum .
    Kelly: ok, can you please make sure that you are checking all three sheets of the play check because i have just counted myself and have found this to be correct
    Kelly: however if you still do not believe this I will speak with my manager and have her review your account then email you with details
    Kelly: can you confirm your email address please
    Newbie: i want to get my withdrawal by today
    Newbie: would that be ok ?
    Newbie: if you want to win back something
    Newbie: there's nothing i can do
    Kelly: im afraid this is not going to happen until you have wagered the required amount
    Newbie: ya]
    Newbie: which is why i'm saying
    Newbie: i would wager 162 now
    Newbie: is it ok ?
    Kelly: also the cash-ins have been processed today and nor more would be able to be processed today
    Newbie: i'll make a phone call in myself now
    Newbie: i'll end the chat here
    Newbie: good day

    I made a call to the support team . got pretty much the same answer .

    They are insisting that my calculator is spoilt .

    Any comments would be appreciated . I'll send a pm meanwhile to CM for help .
     
    Last edited by a moderator: Feb 10, 2006
  4. Feb 9, 2006
  5. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    Did you count VP doubling which do not count towards the WR?

    You could also easily have done something wrong in your calculations even if your calculator is working perfectly, counting the same wager twice or so.

    Anyways, it's just 162 in WR. You can just autoplay the rest on blackjack and be done with it.
     
    Last edited: Feb 9, 2006
  6. Feb 9, 2006
  7. Newbie

    Newbie Dormant account

    Location:
    Singapore
    well , i have done the 162 meanwhile . I did around 400 back for them .

    Its not the 162 that matters here . What matters is they are trying to find an excuse not to let me cashout .

    While i was playing the first 162 just now , i was down 30 just by flat betting $2 . What a run . Fortunately , i stuck by the game and got it back eventually . To purposedly spike them , i made sure i cashout the same amount which they needed me to wager .

    Guess that ? Its 162 . :thumbsup:


     
  8. Feb 9, 2006
  9. tim5ny

    tim5ny Quit Gambling

    Stop your crying and finish the WR. ( and throw your .10 cent calculator out the window)
     
  10. Feb 9, 2006
  11. Newbie

    Newbie Dormant account

    Location:
    Singapore
    Just contacted sarah in the live chat . Well , she actually resolved my problems after i made the 162 wagering and even gave me 20 bucks with 1x wagering requirments after the hassle and problems i created .


    I would like to take this opportunity to say sorry to 32red Casino again .

    I'm sorry .

    You proved that you deserved to be in the meister's list . :thumbsup:

     
  12. Feb 9, 2006
  13. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    And threatening to post on Casinomeister is a really good way to make sure that whatever problems you encounter are resolved in your favor.

    [/extreme sarcasm] :rolleyes:
     
  14. Feb 9, 2006
  15. Newbie

    Newbie Dormant account

    Location:
    Singapore
    Anyway , matter is resolved . i don't think we need further comments anymore .

    I pointed that out because i seem to read a thread previously before on someone who had wagered enough but the systems did not think so .
    So i thought it would be appropriate to post another one here .

     
  16. Feb 9, 2006
  17. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I think you should give Kelly the $20.
     
  18. Feb 9, 2006
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Kelly sure has patience - she deserves a payrise, Ed!
     
  20. Feb 9, 2006
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Wow! A surefire way to get an extra twenty quid. Yep, and why say sorry if you are 'sure' that they are trying to prevent you from cashing out. Sheer hypocrisy.
     
  22. Feb 9, 2006
  23. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    Can't be hard for a software supplier to avoid this sort of thing by implementing a countdown where bonus playthrough is calculated and displayed on the fly.
     
    1 person likes this.
  24. Feb 9, 2006
  25. tim5ny

    tim5ny Quit Gambling

    How true! But pretend you are the software provider (or ANY casino). Would you want the player to know the precise minute he/she could bail out and collect? You want to keep them playing as long as possible.
     
  26. Feb 9, 2006
  27. managra

    managra Dormant account

    Occupation:
    finance
    Location:
    USA
    EXACTLY !!! This could also help a player to detect early on that he's playing games whose wagering don't count for the T&C of the new bonus. That could spare a lot of misery.

    And not giving players this sw in order to keep players wagering as long as possible, as tim5ny mentioned, is just so manipulative. However, there are some casinos whose logs tell a player very easily how much he has wagered (Intercasino, William Hill, for example). They keep on offering their monthly bonuses so those wagering logs must not have hurt their business too much.
     
  28. Feb 9, 2006
  29. tim5ny

    tim5ny Quit Gambling

    It's not manipulative unless a casino comes back and hits you with a sudden change in T&C's or just outright lies and says you haven't wagered enough yet. This wasn't the case as far as Newbie's bitch was concerned. Everything was in black and white. His calculations were obviously wrong. Not displaying a countdown of WR left is just smart business on the casino end. I wouldn't call it "manipulative". A person should just keep track if he/she intends on running away the minute the WR is met. Simple as that.
     
  30. Feb 9, 2006
  31. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    No wonder some casinos act like jerks.
     
  32. Feb 9, 2006
  33. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    If you didn't want comments, you shouldn't have posted the whole chat log in here or this:

    I'm sorry, but the whole chat comes off as patronizing and condescending, then threatening. The only reason you don't want comments now is because you got paid AND they gave you some free money.

    So there you are ... :cool:
     
  34. Feb 9, 2006
  35. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford

    It is actually. Its a great way.

    I don't like sinking to the level of casinos any more than the next person but the fact is that most casinos reputable or otherwise are as scared as anything of this forum. Obviously blackmail when yours is not a legitimate complaint is out of order but if you have a genuine problem with a casino you'd be amazed how quickly it gets sorted out at the mere mention of this site. I've had the manager of an RTG casino ring me up seconds after mentioning this site in a live chat and agree to pay me the full amount of a contested withdrawal
     
    Last edited: Feb 9, 2006
  36. Feb 9, 2006
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I can understand why some players are fearful that either that they won't get paid, or that the software cheats, but in this case the fear was unsubstantiated in my opinion.

    Newbie: cause i'm very sure i have wagered that much
    Newbie: my calculator is more accurate too
    Newbie: are you trying to say my calculator is spoilt ?
    Newbie: what kind of service are you providing me at the moment
    Newbie: you sound very rude

    C'mon, give the girl a break. There was no need to go to this extent - posting chat logs, etc. You don't need to get so paranoid. I thought Kelly was doing fine, and MG software isn't some crappy brand that goes tweaky on you. Maybe you were drinking too many cups of coffee and let the caffeine get the best of you. :D

    All I am saying is this could have been a bit more mellower, and you didn't have to rag on poor Kelly.

    As for the mentioning of Casinomeister. Personally I hate it. It's like someone saying "I'm telling daddy." But then I can understand it - like elscrabinda mentioned "if you have a genuine problem with a casino you'd be amazed how quickly it gets sorted out."

    I just wish it wasn't necessary.
     
  38. Feb 9, 2006
  39. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    Newbie: i signed up from casinomeister , they told me about 32red
    Newbie: i guess i'll have to put up a topic in the forum


    thats so pathetic, its annoys when people do this.

    reminds me of when i was at school and i use to beat up the kids who were smaller than me, they use to always say "i'm getting my dad onto you"
     
    1 person likes this.

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