32Red hmmm

sparkz

Dormant account
Joined
Dec 27, 2007
Location
Earth
Now before I start I know some are going to probably frown at this... but heres what I have to say:

Superb Support
Generous Chips
Superfast payouts


In the industry today that is a great level to be at, they are respected and no doubt are a top casino.


As a player who has been loyal there ($5000+ deposited, under $2k withdraws, shows as around $2k but I flushed 1 $500+ withdrawal and asked for it to be reversed and lost it but it still showed as paid) I gotta say some things.


Weather its the volume of people playing or something... the wins for plays are not good compared to other MG casinos. Yes I had hit $300, $200 wins occasionally, but this has usually been at the start of a session (I mean who plays for 10 mins, then cashes out? the fun is in playing).

Blackjack has to be some of the worst odds I have seen (and iv noticed other forum members saying about this). Same for slots in general.

Take earlier..... only $100 total in. Slots took most of my balance, 100+ spins on immortal romance and that circus game... not a sniff, no bonus round, no nothing, it took half my balance to hit a $10 win.... n that was all, either nothing, barely bet value, or very little. I asked about free chips and they gave me a $32 chip.... respect to them for that..... but what?? 4 single hands of blackjack... all losers and balance gone.

Thing is, bad luck does play a part in it, fair enough but thats happened too many times before.

Then when you think enoughs enough of the losses, you ask for account to be closed, but they have to get manager to email you, who takes 3 days and by then you have forgotten about that same old bad run, and they offer free chips so you dont close your account (no problem here, but its an obvious business strategy). Even if you ignore it and ask for your account to be closed, they remind you, you can reopen it at any point

I know when i originally reopened my account I had the same old losses pattern ages ago. They wouldnt close it so I told them to self exclude me so it was closed for good. Countless months later I forgot about them, saw some good ads and decided to have a go, opened an account with the same details I always use and it worked, forgot I had even played with them (think I got it mixed up with red flush), deposited away and only after losing was I told about my self exclusion and account was closed, no doubt if I had won winnings would of been void.

Iv played at some pretty harsh casinos over the years, and since my account was properly re-opened after the self exclusion time its been bad. I know support even said that some dates over October my rtp was well under 50% and todays loss was more than likely well under 50% rtp.

The main culprit being harsh runs on slots followed by an even harsher streak on blackjack.
 
All that, and you keep going back for more ?
Sorry, but I don't think I understand what your complain is, excactly, unless you're just letting off steam, for losing in a casino.

Are you complaining that you lose ? I've got news for you...we all do. Sometimes more, sometimes less (I myself is atm on the MORE side of that, at this top notch casino, and have been for quite a while ;) ). That's how casinos make a living.

Are you complaining that they won't close your account ? They did, and you opened a new one, with no force put on you from the casino, and when they found out that you opened a new account, they closed that one too.

If I missed something please, in one or 2 sentences, tell me what I missed.
 
No casino, not even 32RED is immune from criticism. If they have done something wrong post it by all means but strictly from the post I cannot see what the casino has done wrong unless you regard tight slots or a harsh run at BJ to be the casino's fault. Maybe we should blame MG for tightening the payouts at 32RED.

As for the self-exclusion part (reopening account with consummate ease) maybe Sparkz could elaborate on it and request Mark to give a reply here.
 
Take earlier..... only $100 total in. Slots took most of my balance, 100+ spins on immortal romance and that circus game... not a sniff, no bonus round, no nothing, it took half my balance to hit a $10 win.... n that was all, either nothing, barely bet value, or very little.
Sorry, but that statement is COMPLETELY meaningless if you don't say how much you were betting per spin.
e.g. If you were betting 30c/spin then a $10 win is pretty good, but if you were betting $6/spin then it would be crap.

Also, 100+ spins is just not enough to judge ANY slot. On most MG slots the chances of hitting the feature is usually once in the 140 - 180 spins range, making it fairly common to go many 100s of spins without hitting it.

Personally speaking, I think Immortal Romance is a terrible slot to play with a small balance - it's very high variance and the free-spins are usually crap. :(

KK
 
I only have one thing to say; Don´t play that ugly bastard game Immortal Romance. It will fool you! How many 1000x hits have one seen outside the Wild Desire Feature..not many! They are very rare. 100$ on IM is nothing! IMO!
 
Only yesterday I sent a similar email to my fave casino Ladbrokes.
Both online and the machines in my local shop are doing absolutely nothing. I know its supposed to be entertainment, and we should never treat slots as an income of any sort, but its taking tons of money and hundreds of spins before the bonus screen drops in, and when or if it does, it only pays minimum prizes.
Its not entertainment when all you do is watch the reels go round and see your balance tick away to zero.
As yet, no reply from customer services :(
 
There will always be a few winners and a lot of losers in every casino.
We will always hear more from the losers than from the winners.

I believe both 32Red and Ladbrokes would want only satisfied customers, but since that can't happen in this business the complaints will continue.

Just remember that it's MG that control the servers and not the particular casino. Which means that you are getting the same wherever you play.
What the difference is, is who is running the specific casino and what service you get from them.

Can we get better service then what we are getting from 32Red? I don't think so.
If you believe you can or if you feel you are winning more somewhere else, then you are free to leave:rolleyes:
 
Only yesterday I sent a similar email to my fave casino Ladbrokes.
Both online and the machines in my local shop are doing absolutely nothing. I know its supposed to be entertainment, and we should never treat slots as an income of any sort, but its taking tons of money and hundreds of spins before the bonus screen drops in, and when or if it does, it only pays minimum prizes.
Its not entertainment when all you do is watch the reels go round and see your balance tick away to zero.
As yet, no reply from customer services :(

Before playing any slot, be it online or land based, remember this and keep repeating it inside your head, it`s going to go one of four ways......

1). None or very poor bonus rounds, and normal play is dead spin after dead spin.

2). Bonus rounds are okay, normal play sucks.

3). Bonus rounds suck, normal play.is good.

4). Both are good, happy days.

How many times have you expressed publicly how good the entertainment is when it`s a payout day?.
 
Well I've yet to have a real lucky streak at 32Red either, but I could say the same for the other MG casinos I play too. I've had some smallish withdrawals but nothing to get too excited about. However, I've adjusted my strategy a bit and started playing games I don't normally play when the ones I usually play are dead, and that seems to be working out better, at least now I'm getting some playtime for my measly deposits. :)
 
Its the 243 way games I tell ya, can break any bank roll in a heartbeat, IM, TS2, Twisted circus, untamed/tiger/wolf/panda etc., sure they can pay well but they are all brutal with insanely high variance,
notice how just about every new game in mg's "new game" section is 243 ways, cos they are a real money spinner for the casinos, I've switched back to 9 or 15 liners and have never looked back.
 
Unfortunately thats the risk we all take with gambling OP. Casinos are built on losers and the fact is that there is going to be lots of losers and few winners. My case is exactly the same except its across all Microgaming casinos, hundreds of deposits and a few withdrawals, nothing big either. You just gotta hang in there and maybe lady luck will shine on you one day.
 
Its the 243 way games I tell ya, can break any bank roll in a heartbeat, IM, TS2, Twisted circus, untamed/tiger/wolf/panda etc., sure they can pay well but they are all brutal with insanely high variance,
notice how just about every new game in mg's "new game" section is 243 ways, cos they are a real money spinner for the casinos, I've switched back to 9 or 15 liners and have never looked back.

MGS set their slots ~95%, and according to Bryan et al, the TRTP is not changeable.

So, the profit margin is no different generally between 243 way games or 9 line games.....only the volume of play would dictate which actually brings in more money at the end of the day.

What you're seeing is variance at play. Your bankroll generally lasts longer on the older 15 line games as the variance is lower. It has no bearing on how much the casino makes on the game.....just the way it is made.
 
MGS set their slots ~95%, and according to Bryan et al, the TRTP is not changeable.

So, the profit margin is no different generally between 243 way games or 9 line games.....only the volume of play would dictate which actually brings in more money at the end of the day.

What you're seeing is variance at play. Your bankroll generally lasts longer on the older 15 line games as the variance is lower. It has no bearing on how much the casino makes on the game.....just the way it is made.

That's not necessarily the case though Nifty, the RTP of two slots may be identical but the profile/variance/reel setup/feature design/etc can make Slot A far more compelling than Slot B.

MG's modern slots are very flashy, all singing all dancing affairs, and IR is as good an example as any, especially with the 'strip looping' it does when waiting for a third scatter to drop in that makes the reels look better than they are, add on the very high variance, the hook of the WILD DESIRE feature, and the near misses it seems to be horribly engineered to produce (WILD VINE feature anyone?.....) and it's easy to see how a player might deposit and play more, and therefore lose more than he would on one of their old 15-liners.

When it comes down to a casino making money, playtime is everything, the longer a player plays, the more he will lose as RTP and random numbers inevitably do their job - if a slot can keep a player playing for longer, and redepositing, the casino will make more off him even if all the slots have the same RTP.

MG's slot design of late has been very much geared towards being 'artificially compelling' IMO, IR and Dark Knight are good examples of this.
 
Have you been to a B&M lately, and seen the new slots there ? MG's slots can not even begin to compete, in flashyness, interaction etc to keep players playing...it's what they do. Not only MG but every single software. You've fallen in love with NetEnt games ....why ? If anything, they are "flashy", in fact I'd say they're kings of flashyness ;)

Then there is the "new" trend, where they force you to "collect stuff", to get anything remotely close to T-RTP. If you leave before your collection is "complete", you're sol. Either that, or they want you to believe you are, so you come back.....some tests on that would be interesting. There is a new project for you Chopley, if you're bored ;)

That's not necessarily the case though Nifty, the RTP of two slots may be identical but the profile/variance/reel setup/feature design/etc can make Slot A far more compelling than Slot B.

MG's modern slots are very flashy, all singing all dancing affairs, and IR is as good an example as any, especially with the 'strip looping' it does when waiting for a third scatter to drop in that makes the reels look better than they are, add on the very high variance, the hook of the WILD DESIRE feature, and the near misses it seems to be horribly engineered to produce (WILD VINE feature anyone?.....) and it's easy to see how a player might deposit and play more, and therefore lose more than he would on one of their old 15-liners.

When it comes down to a casino making money, playtime is everything, the longer a player plays, the more he will lose as RTP and random numbers inevitably do their job - if a slot can keep a player playing for longer, and redepositing, the casino will make more off him even if all the slots have the same RTP.

MG's slot design of late has been very much geared towards being 'artificially compelling' IMO, IR and Dark Knight are good examples of this.
 
Have you been to a B&M lately, and seen the new slots there ? MG's slots can not even begin to compete, in flashyness, interaction etc to keep players playing...it's what they do. Not only MG but every single software. You've fallen in love with NetEnt games ....why ? If anything, they are "flashy", in fact I'd say they're kings of flashyness ;)

Then there is the "new" trend, where they force you to "collect stuff", to get anything remotely close to T-RTP. If you leave before your collection is "complete", you're sol. Either that, or they want you to believe you are, so you come back.....some tests on that would be interesting. There is a new project for you Chopley, if you're bored ;)

I haven't been to a B&M casino for years, and we've only got one here on the Isle of Man anyway, which isn't much in the flashy stakes, or it wasn't the last time I was in there anyway :)

I wouldn't say I've 'fallen in love' with NetEnt, but they are certainly my preferred software at the moment, and I would definitely take NetEnt's current slot design over the way MG has gone. (Plus NetEnt tell you the exact RTP of the slot you're playing.)

At the end of the day all casinos and all softwares exist to take our money, the only real difference is how they go about it (my thoughts about MG's pseudo-random streaky behaviour are well known, a behaviour which I believe NetEnt slots do not exhibit) - which is why I'm comfortable with NetEnt at the moment :)
 
That's not necessarily the case though Nifty, the RTP of two slots may be identical but the profile/variance/reel setup/feature design/etc can make Slot A far more compelling than Slot B.

MG's modern slots are very flashy, all singing all dancing affairs, and IR is as good an example as any, especially with the 'strip looping' it does when waiting for a third scatter to drop in that makes the reels look better than they are, add on the very high variance, the hook of the WILD DESIRE feature, and the near misses it seems to be horribly engineered to produce (WILD VINE feature anyone?.....) and it's easy to see how a player might deposit and play more, and therefore lose more than he would on one of their old 15-liners.

When it comes down to a casino making money, playtime is everything, the longer a player plays, the more he will lose as RTP and random numbers inevitably do their job - if a slot can keep a player playing for longer, and redepositing, the casino will make more off him even if all the slots have the same RTP.

MG's slot design of late has been very much geared towards being 'artificially compelling' IMO, IR and Dark Knight are good examples of this.

I was referring to TRTP. RTP is a measure at a given point for a given period, as you know, and changes from point to point.

The more a slot is played I.e. the more spins, the closer it gets to TRTP, as you know.

My point is that a 243 way slot can have the same or similar TRTP, or even RTP at a given point, as any other slot. I did this to refute what another member said in regards to 243 way slots being a "money spinner" and that 15 line slots are less so......which is not correct. The lines/ways have no bearing on how much money the casino makes (I.e. a 243 way slot can have a higher TRTP than a 15 line slot so the profit per $1 wagered would actually be less), but rather the elements you outlined above is what makes a slot a "money spinner".

Add to that the TRTP of MGS slots being ~95%, and it becomes clear that the only real noticeable difference between the 243 way and 15 slots is the variance.....which may lead one to conclude that the 15 liners "pay better" or are lesser "money spinners", which is unlikely to be the case. Hence, my post.

I absolutely agree with you in regards to how they make their money. If MGS suddenly decided that 15 liners were the way forward, and added all the flashy bells and whistles, it may well turn out that these slots DO become the "money spinners" in a total wagered sense at the expense of the other slots.

Whether we like to admit it or not, we just about all like the thrill of the huge hit.....and that invariably means high variance slots. The part that many can't grasp is that the huge wins have to come from somewhere, and that means frequent crappy features and poor reel pays. I read someone complaining that they had lots of duff features in 1300 spins and eventually hit the top free spins + multiplier but "only won $8000". Turns out the bet was $15 do it was around 530xbet return, which is a huge hit.....but the focus was on the poor payouts along the way. Anyone who looks at things this way should never play high variance, or even medium variance slots, as they will never enjoy that big hit when it occurs.

Question is......would you rather have 10 features that all pay around 50xbet guaranteed but never more than 75xbet, or 9 that don't pay much and the occasional one that pays 500xbet+ with no ceiling? (Or at least a very high one). The trouble with the first is that your 50x feature wins, unless you hit many close together, will be eaten up to the point where you may only be replenishing your balance each time, and hence seldom reach a cashable amount. With the second, you at least have a chance that in your first few spins you might hit a monster and have a nice cashout.....but the flipside being you might spin for hours and get bugger all.....and that's why its called gambling lol.

There's a reason why all the software makers are releasing high variance games as standard the past few years.....it's what players really want, even if they sometimes say they don't, and it is for THAT reason, and not TRTP etc, that they are "money spinners".

Well, that's it as I don't want to make it any longer or you'll think a certain other member has hacked my account :D
 
32Red have been superb for me, won there loads of times, and the features on the fruit machines occur far more than any other casino and i'm a member of roughly 20 online. Microgaming is still king for me also, i never EVER win on the netent casinos. Possibly bad luck? heh.
 
My Tips

I stopped with playing on the slots. I'll played for 1 year, but i dont like it anymore. It frustrated me also too much. Here are my winning tips for the MG casinos, it are just my experiences, so not 100% facts ;-):

1. Deposit always the Same,round amount and make a target amount when you Will make a withdrawl. I'll always deposited. 50 euro and make a withdrawl when i make 150 euro (100 euro wins). Also make a deposit max. target for yourself.
2. First Take a look at the slots with a temp. that change a lot (only to see at 32red). Those slots have a higher chance to pays more because they played a lot more. My experience.
3. My best amount to win is around €0,50-0,80 bet a spin. Dont change your bet style for some reason. Play always your kind of style.
4. Play 10 spins on a slot to see if a slot is hot or not (for me always €5). If IT doesn't give something, stop and choose another won. Seriously, otherwise it can be cost you a lot. Don't think that it must give your money back shortly. Maybe some minutes before it gave a very big win to another player, so it takes hours to give big money back to players.
5. When you win big, nice and enjoy it! Play some spins more and when it doesn't give you some money more, stop playing on it!! Don't think than it can giv you more. Make a target to play when you win big. It isn't nice to loose all the money again.
6. When you have to choose the amount Free spins & multiplayer on the bonus. Choose the one with the most free spins/ lowest multiplayer. The chance to win more is higher.
7. Slots with highest change to win: LOF, TS ll, IR, AF, EW, TDK, AF, TC, PC, The Argly Open, untamed slots, KP, LP.
8. When making a withdrawl dont take it back. When you would play more, choose another casino. You can also uninstall the casino and block the casino sites in your firewall to prevent yourself to reject the money again! Just enjoy your winnings, because the casino wins always at the end!!! Dont forget this rule forever!
9. Good luck all, dont forget the real good things from life.
 
Theres an awful lot of badmouthing my precious "Immortal Romance". Can't even begin to tell you how much I have won on that beauty, but it sure is more than I have lost.
It all comes down to being at the right place, at the right time ;) Haven't played it at 32Red though, and quite frankly I dont get all the hands up about that casino.
Really don't think it's THAT fantastic at all.
But hey, thats just my opinion :)
 
Now before I start I know some are going to probably frown at this... but heres what I have to say:

Superb Support
Generous Chips
Superfast payouts


In the industry today that is a great level to be at, they are respected and no doubt are a top casino.


As a player who has been loyal there ($5000+ deposited, under $2k withdraws, shows as around $2k but I flushed 1 $500+ withdrawal and asked for it to be reversed and lost it but it still showed as paid) I gotta say some things.


Weather its the volume of people playing or something... the wins for plays are not good compared to other MG casinos. Yes I had hit $300, $200 wins occasionally, but this has usually been at the start of a session (I mean who plays for 10 mins, then cashes out? the fun is in playing).

Blackjack has to be some of the worst odds I have seen (and iv noticed other forum members saying about this). Same for slots in general.

Take earlier..... only $100 total in. Slots took most of my balance, 100+ spins on immortal romance and that circus game... not a sniff, no bonus round, no nothing, it took half my balance to hit a $10 win.... n that was all, either nothing, barely bet value, or very little. I asked about free chips and they gave me a $32 chip.... respect to them for that..... but what?? 4 single hands of blackjack... all losers and balance gone.

Thing is, bad luck does play a part in it, fair enough but thats happened too many times before.

Then when you think enoughs enough of the losses, you ask for account to be closed, but they have to get manager to email you, who takes 3 days and by then you have forgotten about that same old bad run, and they offer free chips so you dont close your account (no problem here, but its an obvious business strategy). Even if you ignore it and ask for your account to be closed, they remind you, you can reopen it at any point

I know when i originally reopened my account I had the same old losses pattern ages ago. They wouldnt close it so I told them to self exclude me so it was closed for good. Countless months later I forgot about them, saw some good ads and decided to have a go, opened an account with the same details I always use and it worked, forgot I had even played with them (think I got it mixed up with red flush), deposited away and only after losing was I told about my self exclusion and account was closed, no doubt if I had won winnings would of been void.

Iv played at some pretty harsh casinos over the years, and since my account was properly re-opened after the self exclusion time its been bad. I know support even said that some dates over October my rtp was well under 50% and todays loss was more than likely well under 50% rtp.

The main culprit being harsh runs on slots followed by an even harsher streak on blackjack.

wanna trade with me?
only this year i had more than $2000 in 32 red group,
more than $5000 since i opened the account

cashouts ? = 0,00
 
Personally speaking, I think Immortal Romance is a terrible slot to play with a small balance - it's very high variance and the free-spins are usually crap. :(

Yeah...I hear you. I tried Immortal Romance for the first time most recently (for real money, I have played it in fun mode in the past) and it ate up my balance in no time. I am a huge fan of high variance slots, but not sure if I will play this game again. I may give BDBA a try instead :D
 
That's not necessarily the case though Nifty, the RTP of two slots may be identical but the profile/variance/reel setup/feature design/etc can make Slot A far more compelling than Slot B.

MG's modern slots are very flashy, all singing all dancing affairs, and IR is as good an example as any, especially with the 'strip looping' it does when waiting for a third scatter to drop in that makes the reels look better than they are, add on the very high variance, the hook of the WILD DESIRE feature, and the near misses it seems to be horribly engineered to produce (WILD VINE feature anyone?.....) and it's easy to see how a player might deposit and play more, and therefore lose more than he would on one of their old 15-liners.

When it comes down to a casino making money, playtime is everything, the longer a player plays, the more he will lose as RTP and random numbers inevitably do their job - if a slot can keep a player playing for longer, and redepositing, the casino will make more off him even if all the slots have the same RTP.

MG's slot design of late has been very much geared towards being 'artificially compelling' IMO, IR and Dark Knight are good examples of this.

Near misses have been part of the slot machine world for as long as I can remember, and I've been actively playing for nearly 20 years. Back when "mechanical" type 3 reels slots were the norm in land based casinos, you'd get so many near misses it was ridiculous.

captureuxo.jpg


Most people don't understand how a slot works, so they really think that they "almost won the jackpot" while they really didn't. That's obviously done on purpose but I'm ok with that because near misses don't affect the RTP. When I get a near miss, I don't get (too) frustrated because I know that it was just a losing spin according to the RNG.

As for the other part, I'm not quite sure that I understand what you're saying. I play IR or TDK not because they're flashy, but because the potential to hit big is there, and I find them less boring than traditional high variance slots like BDBA. I wouldn't see myself spending the evening playing Starburst or Blood Sucker only to end up losing $30 after 6 hours of play.
 
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I find playing TS2 I usually get an ok amount of playtime,upon getting the bonus feature I usually do ok choosing the 3rd (Raven) or 4th (Thor) feature although the 2nd (Loki) can pay a decent amount-had my best result ever-around £400 off of that feature a while back.

Was playing TS2 last week -was doing and decided to give IR another chance,I was quickly reminded why I gave up on that slot.

Must have had 4-5 bonus rounds,one paying £5 and the others were under £3.Didn't have anything over £5 in the normal spins and my balance was quickly eaten-from the £70 I had built up on TS2 to nothing in less than 45 mins.

Also had a go on that Dark Knight slot,played £50 on it and got nothing over £4-even on 3 "bonus" rounds.Awful game imo.Although admittedly it was only the 2nd time I have played it so may give it a few more sessions,didn't seem too impressive though.
 
Have you been to a B&M lately, and seen the new slots there ? MG's slots can not even begin to compete, in flashyness, interaction etc to keep players playing...it's what they do. Not only MG but every single software. You've fallen in love with NetEnt games ....why ? If anything, they are "flashy", in fact I'd say they're kings of flashyness ;)

Then there is the "new" trend, where they force you to "collect stuff", to get anything remotely close to T-RTP. If you leave before your collection is "complete", you're sol. Either that, or they want you to believe you are, so you come back.....some tests on that would be interesting. There is a new project for you Chopley, if you're bored ;)

Hell yeah, last week I was in town and popped into one of the arcade casinos and noticed a huge amount of varieties on my personal favourite slot - Rainbow Riches, a whole heap of flashyness on display, I opted for the one that gave free spins and managed to hit these early and went on to win the jackpot (£500) after escalating around 160 free spins, I tried a few more RR clones then left and treated myself to a new washing machine :p.

@ chopley, if MGS slots were trying to mind wash people into carrying on playing via near misses of high end payouts, would this not be financial suicide?, as anyone with an IQ above 0 would surely think `Mmmm, those near misses are happening way to often, that must mean this slot isn`t go to pay out, i`m outa here`.
 

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