- Joined
- Nov 26, 2013
- Location
- UK
Hi guys
I've seen the 32Red/Go Wild stuff posted in a couple of places from a news perspective here, but I'd like to respectfully post my displeasure with 32Red.
I, like other Go Wild customers, was informed they would be closing their doors to UK customers and their database would be transferred to 32Red. 32Red then in turn automatically setup an account for me using my Go Wild details and informed me about it via email, then offered a 320% bonus on my 1st deposit (their standard welcome bonus).
Live support confirmed the obvious: you can't have multiple 32Red accounts, and I could chose which one to keep open. However the 320% bonus was not applicable on my "Go Wild" account as I'd already received it on my other account.
My complaint is that I am truly astounded that a company of 32Reds standing and reputation didn't even bother doing the quite simple task of cross referencing their database with Go Wild, and just automatically setting up a 32Red account for everyone on the Go Wild database. In essence, you have broken, and are being setup to continue to break the terms and conditions of 32Red through no fault of your own. I consider myself an honest gamer and so asked support beforehand rather than taking the 320% bonus and run into problems down the line if I won, but how many people will do that? How many people will knowingly/unknowingly have 2 32Red accounts running with bonuses until presumably, they win and it is noticed by the relevant department?
Only when I asked live support was I given the option of which account I would like to close down (I just closed down the Go Wild one).
Not impressed at all, I expect better from this casino. Apologies in advance if I've repeat posted this complaint, from skimming the forums I didn't see anything about it.
Slotty
I've seen the 32Red/Go Wild stuff posted in a couple of places from a news perspective here, but I'd like to respectfully post my displeasure with 32Red.
I, like other Go Wild customers, was informed they would be closing their doors to UK customers and their database would be transferred to 32Red. 32Red then in turn automatically setup an account for me using my Go Wild details and informed me about it via email, then offered a 320% bonus on my 1st deposit (their standard welcome bonus).
Live support confirmed the obvious: you can't have multiple 32Red accounts, and I could chose which one to keep open. However the 320% bonus was not applicable on my "Go Wild" account as I'd already received it on my other account.
My complaint is that I am truly astounded that a company of 32Reds standing and reputation didn't even bother doing the quite simple task of cross referencing their database with Go Wild, and just automatically setting up a 32Red account for everyone on the Go Wild database. In essence, you have broken, and are being setup to continue to break the terms and conditions of 32Red through no fault of your own. I consider myself an honest gamer and so asked support beforehand rather than taking the 320% bonus and run into problems down the line if I won, but how many people will do that? How many people will knowingly/unknowingly have 2 32Red accounts running with bonuses until presumably, they win and it is noticed by the relevant department?
Only when I asked live support was I given the option of which account I would like to close down (I just closed down the Go Wild one).
Not impressed at all, I expect better from this casino. Apologies in advance if I've repeat posted this complaint, from skimming the forums I didn't see anything about it.
Slotty