32Red - Class Act!

[gfkostas]

The rest of the casinos should really learn some lessons from 32red and raise their game.

 

[Vesuvio]

32RED pride themselves on the 'customer contact' aspect. If they were like most others with 'clicking on links' to claim bonuses, and 'automatically credited with WR' type bonuses - they wouldn't have the stellar reputation they enjoy...

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

 

[Sodax77]

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

Yup!

... well, ok... i like to talk with Emma, Helen, Pat, Ed, Simon, Ning, etc....
But if someone here... is a new player at 32red... u get your bonus in 15-30 seconds via live chat. If you don't wan't to talk with them (...anything else)... there is "close"-button in chat window

 

[Slotster!]

My point exactly - it seems that unnecessarily forcing players to regularly contact CS is a highly successful strategy. Congratulations to 32Red for spotting it! (I mean that sincerely)

Define 'unnecessarily'.

It's a win win situation with the player feeling 'special' and valued when they get to speak to a real person, instantly - anytime! Thing is, you need the investment and people to make it work, and this is where 32RED have excelled, keeping such a loyal, eulogising customer base - in an industry where fickleness rules.

 

[Vesuvio]

Define 'unnecessarily'.

Needless It's quicker and easier to be able to claim an instant bonus by entering a code. There should be almost no need to ever contact CS at an on-line casino - hence the only way of getting a widespread reputation for good CS is to force people to use it & then make it quick. Kudos to 32Red for cleverly playing with people's perceptions, but it's the same sort of kudos I'd give to a car salesman who's expert in making his clients happy to pay the same or more for a car as they would at another dealer.