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32RED..Bonus issue: resolved

Discussion in 'Casino Complaints - Bonus Issues' started by imkellye, Jul 5, 2006.

    Jul 5, 2006
  1. imkellye

    imkellye Dormant account PABnoaccred

    Occupation:
    TECH COMPUTERS
    Location:
    Monterey California USA
    Ok here goes..trying not to "bitch" but I am hoping someone can help me out there..First of all I really like to play at 32red. Depositing there is a BIG hassle for me. They dont take any credit cards from the US. So the only way i can play is if I fund thru neteller. I only get money into neteller when i win and withdraw to it..so..anyways..I won the other day and I took 150 and deposited it into 32red and played. I always get emails regarding the monthly match bonus up to fifty etc..I played for a bit, lost it and then went into live support and asked about the fifty dollars..they refused to give it to me saying that i needed to notify them before playing any of the deposit..They told me that had warned me before...however i dont ever remember having a problem with them in the past regarding this..They refused - no if ands or buts about it. I was so mad i told the person to close my acct. It is still bothering me and i wasnt going to write this but i was reading all the other complaints about their customer service, I decided to go ahead and do it. I play alot on line. I deposit at least 1000 a month. I have never been encountered such a rude live support person at any casino!( well maybe one or two LoL)....My acct number is (or should i say was) (removed).

    thanks for listening..
    Kellye
     
    Last edited by a moderator: Jul 5, 2006
  2. Jul 5, 2006
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    First, take the account number out of your post if you still can. Just begging for someone to do something unsavory with it.

    Second, from their T&C:

    Pretty clear that you have to ask for the bonus before you gamble with your deposit.

    Third, why not PM Ed Ware or Pat about this and see if you can come to a mutual agreement with them before "bitching"?
     
    1 person likes this.
  4. Jul 5, 2006
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Absolutely agree Mac, the terms are crystal clear, you have to claim prior to playing. However, that being said, a simple PM to Pat or Ed would have cleared this up within minutes of their receiving it I'm sure.
     
  6. Jul 5, 2006
  7. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    This term doesn't seem to be followed at least some of the time - i've been credited the monthly match before after crashing out on my deposit.
     
  8. Jul 5, 2006
  9. imkellye

    imkellye Dormant account PABnoaccred

    Occupation:
    TECH COMPUTERS
    Location:
    Monterey California USA
    Well, I cant take my acct number out of my post..Ive posted my acct number and have never had a problem before..Ill just have to cross my fingers and hope that no one tries anything...
    as far as me Pm'ng Pat or Ed, I looked around the forum and to be honest, I couldnt see if they were on or not..(lack of knowledge on my part)I was hoping that one of them would read my post and maybe help me..
    You are right, it is posted, but that term is an odd one, dont you think? I haven't had any other casino refuse a bonus based on that rule. Keep in mind, i did deposit 150$, I wasn't trying to do anything underhanded etc...and I have received the bonus before, without notifying them beforehand, so it is "possible". I would've been a more "regular" player there, if only we could deposit with credit cards from the U.S. and i know I would've remembered this rule if I didn't play here but a few times each year. That's my "excuse" and I'm sticking to it!! HAHA
    But, honestly, the reason I was ever interested in playing there is because of the good relationship they have with this group. I figured "these guys are ok". So yes, it is my fault for not reading the terms on their web page. I guess I was surprised that they wouldn't work with me on it and the way I feel i was treated when I went to their live support. Thanks for your input!
    Kellye
     
  10. Jul 5, 2006
  11. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Again, PM Ed or Pat and they may be able to do something.

    I'm not promising anything because it's ultimately up to them, but at least you'll have the ability to plead your case to a higher level than live support.
     
  12. Jul 5, 2006
  13. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    i'll be blunt....i don't think they should grant you the bonus now

    there's an obvious reason for making a player claim the bonus ahead of play.....it clarifies that you are accepting the bonus and agree to the WR terms.

    if you can't get along with the reps at 32Red, you shouldn't be gambling
     
  14. Jul 5, 2006
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi imkellye,

    If you look on the main navigational tool bar, you'll see "Casino Contacts"
    http://www.casinomeister.com/forums/showgroups.php

    This is where all of the casinos and poker rooms that have representatives in the forum are listed. Scroll down or do a "find on this page" search for 32Red and you'll find a number of reps.
    Pat (Operations Director) visits daily as does their CEO Ed Ware. I'd recommend PMing Pat with a complaint, but I don't think you have something to complain about here. It's true - you have to agree to accept a bonus before they will put it into your account.

    You can PM Pat here:
    http://www.casinomeister.com/forums/members/path.html
     
  16. Jul 5, 2006
  17. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    32Red did nothing wrong here so you shouldnt complain. They wont even give me the monthly match (guess i have won too much with bonus) but i asked up front.
     
  18. Jul 5, 2006
  19. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    I'm just guessing here, but I suspect the folks at 32Red will be very pleased at the chance to make things right with Kellye.

    Kellye, could you let us know how things turn out for you?
     
  20. Jul 5, 2006
  21. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    Just curious, can anyone tell me why it should matter whether you contact them first? If the promo is out there, why not do the customer friendly thing and just credit the bonus to all who received the offer?? Seems like hair splitting to me. I know that is their T&Cs, but seems kind of bad PR on their part if you ask me.
     
  22. Jul 5, 2006
  23. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    I'm just guessing, but they probably found this system to be the best way to ensure there is no question as to whether a player accepted the bonus or not.

    All casinos with bonuses run into the problem of players who take a bonus and then want to cash out prior to meeting the WR. Then if the player says: "but I didn't even claim a bonus?" they risk alienating a new player by enforcing the rules.
     
  24. Jul 6, 2006
  25. imkellye

    imkellye Dormant account PABnoaccred

    Occupation:
    TECH COMPUTERS
    Location:
    Monterey California USA
    Well Thank You to those of you that suggested I PM Pat. I did just that and he was more than happy to rectify my situation. He made me very happy.
    So...The situation has been resolved.

    Thanks again!
    Kellye
     
  26. Jul 6, 2006
  27. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Actually my pet theory is that making players contact them before getting a bonus is great PR. Otherwise there wouldn't be a reason for 99% of players ever to use their customer service. As it is people come away saying "gee, that was quick", even though it would have been quicker if they'd just got the bonus automatically :)

    I think it goes a long way to explaining the feel-good factor a lot of players seem to get playing there. Please note that's an observation, not a criticism ;)
     
  28. Jul 6, 2006
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  30. Jul 6, 2006
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, it protects the casino from being accused of planting unwanted bonuses with play-through requirements in players' accounts. All casinos should be doing this. There are a number of casinos that have automatic bonuses (Vegas Partners for example), and you need to opt out from these if you no longer want them.

    There have been probably hundreds of complaints from players who receive bonuses that they do not want from various casinos. Requesting permission from players to add bonuses makes good common business sense.
     
    1 person likes this.
  32. Jul 6, 2006
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    To prevent 'advantage players' from taking advantage of the casino. If the bonus were to be credited automatically after say, 2 hours the player would have the option to decline it. Some players will play this freely, safe in the knowledge that they still have the bonus to continue trying if they lose. If they win, they will just say that they will cash out and they did not intend to have a bonus and hence no wagering requirements.

    So that's it. If you dont ask them to contact you first for a bonus, you expose yourself to 'advantage players' and either let the player win with his deposit or if he loses, he gets a second chance.
     
    1 person likes this.
  34. Jul 6, 2006
  35. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Ok, I went and ventured into the bonus land once again...against all my senses saying STAY AWAY... :eek:

    Well, I read the T&C"s and yup, it says please contact customer support after making deposit but before playing to receive your monthly match bonus. :what:

    So I deposited and connected with the live support all the while I was in the casino (had a link to use for this and was very easy) and the lady asked what I needed , said I wanted to claim the monthly match bonus (was really hard to say these words, for I dislike ANY bonus at all), and she asked if I had an invite and I said yes (get one every month but try never to use it) , she then asked my account #, waited a few seconds and said all taken care of... :thumbsup:

    Ok.....um....hmmmmmmmmmm.........tooo easy..........watcha tryin to do 32Red??? get me hooked????.....Wayyyyyyyyyyy to easy........ hmmmmmmmm... :rolleyes:

    Got my funds over $400 and met wagering requirements easily........hmmm...feeling guilty taking thier money...now going to back to play some more and to see if they want thier money back.. :D
     
    1 person likes this.
  36. Jul 6, 2006
  37. lydia

    lydia Dormant account

    Occupation:
    Administrative
    Location:
    Europe
    He-he, my philosophy on bonuses! :thumbsup:

    I too received an e-mail about €50 monthly bonus, I just antwortet that e-mail and got the bonus very quickly, but blew it out in 20 minutes...:(

    What did you play so you could meet W/R easily? I just don't have luck with bonuses, no matter where I play...
     
    Last edited: Jul 6, 2006
  38. Jul 6, 2006
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I went to my most favorite game, The lady's in the lake :D (@$2.00).....hit bonus round..left (always leave after hitting a bonus round)

    ...went to the new elfs game (@$3.00) hit bonus round and hit the bunnies in the hat twice...left..went to the ladies of the night(@$2.25)..hit bonus round..left...

    went to Thor (@$2.25)....he was wonderful, retriggered 3 times on first bonus round....left..went to Spring break (@$2.25..hit bonus round..left..

    went to Harveys...and he almost starved me to death :mad: ...didn't get the bonus round by $50 invested at $2.50....left...went to Loaded (@$2.50) and lost another $50 left really fast :mad: ... and made my rounds again..was great!:D Got it over $650!! ......hmmm...
     

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