32Red Allowed me to gamble after asking for self exclusion.

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greylady

Behind every great man is a woman rolling her eyes
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Jan 30, 2017
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Scotland
Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.

I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.
 
32Red is reviewed by Casinomeister

danchop

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Sep 20, 2016
Location
new zealand
Some of that is true, but the big win part is completely wrong. I showed everyone I won £19,000 but I gambled every single penny back because of my illness. Yes, I am doing everything I can today both financially and from a recovery perspective.
well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though
 

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
I really hope that if and when 32 Red refund your money, you learn a lesson from what you have gone through and don't redeposit the money anywhere else. I assume you have not gambled since you started this thread, if that is the case, then you can manage to restrain yourself. Mark each day you don't gamble off on a calendar, as the days start to build up and you have something visually to see, your self esteem and pride will slowly return - your brain connects more with visual aids than memories.

Addictions come from attempting to fill in a part of your life with something that is missing, see your doctor and see if there is medication that can help you, even get referred to a Community Psychiatric Nurse, someone you can talk to and maybe even help you to get out the house even for the shortest time, get a support structure in place now. The start of any recovery comes from admitting you have a problem in the first place, which you have now done, I really wish you the best in your recovery journey and have my fingers crossed that you will turn your life around.

I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.

If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.
 

hypeamg

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Jun 5, 2017
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UK
well 19000 is not considered a big win for you is it?id fiquire at least $250000 as a starting point.well thats what i think...i spose im lucky here as my bank sets limits on my card....they cancelled my creditcard with a nice 50000 limit,replaced with a debit and a $4000 month transaction stop,i do miss the house with a bar and pool though

It wasn't a start point it was over a month, and it was debt chasing losses unfortunately.
 

danchop

Newbie member
Joined
Sep 20, 2016
Location
new zealand
Again, you are speaking like someone who doesn't understand UK rules.
A bank will not bar all gambling transactions. Nor would that in itself stop him even if they did. Are they going to stop him taking cash out that he could buy prepaid cards with? Stop uploads to neteller, skrill, paypal? The only way is to self exclude with every casino. The only way.
really?mine does but im wondering if thats because everything for me online is international,theyve put a $250 cashout limit at atms for me though
 

hypeamg

Full Member
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Location
UK
They have offered me £5,000 as by way of goodwill. I feel sick. Just need to go get some air - not sure what to do.
 

shadow123

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Location
midlands
I have been following this thread with interest as I have been in a similar situation re problem gambling for most of my life.
I went through a period of panic attacks and like you was unable leave the house and was gambling crazy amounts, with no real
purpose other as a distraction from my problems which is what it sounds like you are doing.It did not matter whether I won or lost
providing i could just keep gambling. The inevitable end result was massive credit card debts and very nearly losing my house.
The only thing that stopped me in the end was the fact that there was nothing left to gamble with.
At that point iI had finally face up to the realities of what I had done, and take positive steps to get back some kind of life back.
I attended counselling for the panic attacks and anxiety ,you would be amazed at benefit of talking to other people with the same problem and realizing
you are not alone. I then contacted a debt advise charity who managed to devise a short term debt repayment plan which got the debtors off my back
and gave me the time to re-evaluate my life and find a way of going foward.
Very few people understand what true anxiety and stress is like, it is absolute hell and anyone suffering it will try anything that distracts from it,so i would never
critizise anyone for getting into situation you find yourself in.

I think you have to accept what is done is done,and draw a line under it. If you do get a result from 32red , all well and good, but it wouldnt solve your gambling problem,
the only way forward is to take positive steps and accept help to get your life back,It is not easy but it can be done.
Think of the assets you do have,the ability to run a successful company, you still have that ability,so all is not lost.
I really wish you well for the future and hope some of my comments help

Chris
 

hypeamg

Full Member
Joined
Jun 5, 2017
Location
UK
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."

Kind regards,
Phil
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.

Certainly IS doable. The evidence is that some cards DO have specific transaction types that are blocked. Some pre-pay cards (like the Neteller Net+) have a block on gambling transactions. Mastercards also used to block gambling transactions prior to the UK licensing, but now they block transactions if they are not to a UK licensed site. Most credit cards have a different charging regime for gambling transactions, which could only work if they were able to detect which transactions were for gambling.

In the US and Canada, both VISA and MasterCard HAVE placed a general block on all gambling transactions as the banks would be in serious trouble if they didn't, so it clearly "can" be done under the international VISA and Mastercard systems.

The real question is "will" a bank do this for a specific customer on request on a product that would normally accommodate gambling transactions.


As for the mortgage company, it's likely that the reason WHY someone is struggling will determine how they handle it, and there is a danger that if they become aware it's down to uncontrolled gambling they may take the view that there is a higher risk in allowing the customer to work through the problems than were the issues caused by a change of circumstance, such as a job loss.

It's when a payment can't be made on time that one has to engage rather than just keep quiet and let the default occur. Mortgage providers are more willing to work with people who tell them in advance that they are not able to make the next payment due, but who already have a plan to quickly get things back on track.

Repossession does not take place due to one single default, it's the last resort when the account has been in persistent arrears for a while, and the lender sees no real possibility of the borrower being able to get things back on track.

When it comes to credit cards, these CAN be defaulted where there is a priority debt like a mortgage that has to come first. The best way here is also to inform the banks before the first default occurs, and ask them to block the accounts from further transactions, and that you will cut up and destroy the cards. You can then request a short term hold be placed on the account to give you time to get debt advice. This is normally offered for around 30 days, and this would certainly be enough to know whether this 25K is going to be quickly recovered or a long term plan is needed.

Gamblers Anonymous should be able to offer support during this process, as no doubt others have faced the problem of having to deal with large debts that have been run up during the addiction.

If the 25K IS refunded, it is important to take steps to ensure that it is put beyond your reach in case you have a relapse of will power when a new casino launches. This can be achieved by ensuring you have no access to the account it goes into, or you could use it to pay into your mortgage, thus putting it permanently beyond reach in a way that saves what you value most, your home.

The fall out is likely to be an inability to get decent credit products for the next 6 years, depending on the level of defaults on low priority debts. This can be beneficial as an inability to get credit also means an inability to get drawn in to any new casino with an easy way to deposit money you don't have.

During 2018, the UKGC hope to have a UK wide self exclusion system in place such that a self exclude from any one UK facing casino will be a self exclusion from all, including new launches. It is inevitable (well, it certainly should be), that you will automatically be added to this UK wide database by the casinos you have currently managed to self exclude from, and this will further help you stay away from temptation.

You should also join the forum group "Quit Gambling" and have this thread moved there. This means you can ONLY see content from the quit gambling section, you won't see any advertising for casinos, nor will you be able to see any other gambling related matter (other than about quitting).
 

hypeamg

Full Member
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Jun 5, 2017
Location
UK
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.
 

Jono777

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Wolverhampton
I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.

If I could self-exclude EVERYWHERE trust me I would that right this second.


Only a suggestion and a pretty drastic one at that, however with things as bad as they are with your gambling right now, If I were that determined to beat it, I'd go over and above Gamblock and rid the entire house of internet access, remove all temptation completely.

As I say may seem drastic but needs must when the devil drives.....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.


If you feel they are not being cooperative, you don't yet need a lawyer, you need a tenner and to submit a formal SAR. This will require them to disclose all the information they hold, which will include ALL the chat logs, internal notes placed on your account, and more.

Your lawyer is likely to do this, but is also likely to charge far more than a tenner for it.

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