My last post for now ha ... no uk bank can or will put a block on certain transactions. Simply not doable ... a person though can cut up debit cards, get rid of credit cards, get a basic bank account for DDs withdraws and deposits and so on. And a person can hand over everything financial cards etc to someone they trust. It comes down in the end to taking personal responsibility and no one can do this for you. No bank, no casino, no legislation. A person has to make the right choices, sometimes brutal life style altering choices ... or they continue on the same path.
I have self-excluded yes but I will be honest and tell you the main problem. The problem for me is finding new casino's to sign up too, and when tons launch each year it's a huge issue for me, hence why I have so many accounts. The block essentially is my main tool to combat this.
If I could self-exclude EVERYWHERE trust me I would that right this second.
They sent chat transcripts for the 17th of June, not for the 6th when I asked to self-exclude. Just going to phone a lawyer.
I have not gambled since no, and I can prove that if need be, and yes I promise you my friend it's the single worst moment of my life I have learned a lesson and I NEVER want to be in the position again or feel this way. Yes, that's what it was because I can't leave the house I try and escape my problems, but I do need support and I am seeking help now.
If 32Red refund the deposits, one thing I would be truly passionate about doing is being a regular here to help addicts like myself, I think being "an addict" I can relate and I can help a lot of people. I know God put me on this earth to help some how, and I think this is now what I can do to really make a difference in this world, constantly recovering and also helping others like myself to recover from this and at all costs not to get in the position I am in.
No, you won't help anyone unless you decide to stop gamble. You're no victim. You have a choice and you've had it every time you started playing..
Being in here is not a way to recover at all. Maybe when you've been free from gambling and have learned how it works you can advice others, but that will take time. Time that you should use to learn how to live without being a gambler.
Self exclusion won't work until you decide you want to quit. Make the decision and stick with it. Nothing else is important and certainly not the money.
Just read the decision. I guess you won't rest with this but seek other ways to get the money. Well good luck with that because I trust 32Red knows exactly what they are doing, and they know they will win this battle.
My advice is that you accept what you have done, and see it as a way of being able to start a new life. It's your chance.
I don't believe so and neither does my lawyer. If they knew this, they would of sent the live chat transcript from June 6th, but they are withholding this on purpose.
"I am confident we have acted correctly and in accordance with UKGC requirements. That said given your current situation, as a one off goodwill gesture, we’re happy to make an ex-gratia payment of £5,000 as full and final resolution to your complaint against 32Red. This is the full amount we are prepared to offer you as a one off goodwill gesture. Upon written receipt of your acceptance of the offer as final resolution we will ensure the payment is made swiftly for you."
Not a chance. Besides you said earlier that you had asked them to close your account. Now you suddenly claim you had begged them to self exclude you. I know from earlier that if that was true they would have done it, but then also asked you to fill in the form.
I guess the rest of what I said wasn't important in your eyes, but actuall that other part was what was important
Whatever happened to taking personal responsibility for your own decisions? $5k is more than fair IMO.