Question 32 Red unresponsive

Thestump

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Joined
Jun 10, 2022
Location
uk
Hi all, new here but taken sometime to read through the excellent content. I just wanted to flag an issue I’m having with a withdrawal at 32 Red and see if anyone had experienced similar recently and might know what is going on. I’ve been a player there for years and never had an issue like this until now. On the 4/5th I made a number of withdrawals totalling just over 4k. Not my biggest ever and I didn’t expect any issues. The problem seems to stem from using Trustly to deposit for some reason. I got an e-mail on the Tuesday asking for copy of bank statement and details of account I deposited from using Trustly. I sent that through and have heard nothing since. Attempts to find out what is going on hit a brick wall, and they refuse to give me any updates. As I say been there years, fully verified and never had issues before but this time their responses and what I feel is really poor customer service is worrying me. Anyone else had an issue like this with them recently? 7 days to review one document seems excessive. I have used Trustly before at other casinos for deposit & withdrawals and no issues ever. 32 Red suggest in the faq’s you can withdraw using Trustly but when you come to it the option isn’t available, so I used my verified card.
 
32Red is reviewed by Casinomeister

pinnit2014

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PABnoaccred
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Dec 13, 2014
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Glasgow and Home - N Ireland
Before VISA Direct i would have used Trustly quite a bit but since then, not so much/if at all. In the time using it i was never asked for bank statements etc as i thought the whole point of it was you wouldn't need to send in stuff like that (Trustly/KYC casinos etc)

Can't speak for 32 Red but message the rep and who might be able to cut through the chaff that is 2022 Customer Services ;)

@Rob_32Red
 

Thestump

Registered
Joined
Jun 10, 2022
Location
uk
Yeah, that was my view (and experience elsewhere) of Trustly. Not sure why 32 Red offer it if they can’t handle withdrawals!
 

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