32 Red server/bonus issues

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Hello everyone :)

Okay so I've been hanging out this week to slide my favorite MG a small deposit but there seem's to be something wrong with the Dish of the Day. This last week I don't think I've seen anything other than a 20% bonus? Has anybody else gotten this? I think there's a problem with the servers as I quite often get lots of lag and reels that won't stop spinning (CS couldn't shed any light on this apart from giving me the typical 'the problem is on your side' speel). But I don't think that would affect the bonus page would it unless there's a problem with the servers maybe? I tried asking support but they couldn't give me much help. Has anybody else been experiencing these issues?

I have a couple of screenshots of the reels that won't stop spinning but apparently the file is to big? Imagine getting that on TFROL? I know I thought I was getting the Wild Celebration but nothing was happening lol!

Oh and that's on the flash casino BTW.
 
Last edited:

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Hello everyone :)

Okay so I've been hanging out this week to slide my favorite MG a small deposit but there seem's to be something wrong with the Dish of the Day. This last week I don't think I've seen anything other than a 20% bonus? Has anybody else gotten this? I think there's a problem with the servers as I quite often get lots of lag and reels that won't stop spinning (CS couldn't shed any light on this apart from giving me the typical 'the problem is on your side' speel). But I don't think that would affect the bonus page would it unless there's a problem with the servers maybe? I tried asking support but they couldn't give me much help. Has anybody else been experiencing these issues?

I have a couple of screenshots of the reels that won't stop spinning but apparently the file is to big? Imagine getting that on TFROL? I know I thought I was getting the Wild Celebration but nothing was happening lol!

Oh and that's on the flash casino BTW.






Thought it was just me that gets the ole (the problem is on your side). :lolup:
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Mine has not been to bad this week, I have had a 75% and 100% bonus. I wish 32red would give more offers though instead of the 30 x wr on all bonus this week I got 75 free chips of ladbrokes 1 x wr and 35% cashback on deposits over £150 again 1 x wr, it can be tiresome getting a bonus with 30 x wr ALWAYS. Even the red letters carry them, I think they need to vary their offers a little. I would probably play there a lot more than I do.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Mine has not been to bad this week, I have had a 75% and 100% bonus. I wish 32red would give more offers though instead of the 30 x wr on all bonus this week I got 75 free chips of ladbrokes 1 x wr and 35% cashback on deposits over £150 again 1 x wr, it can be tiresome getting a bonus with 30 x wr ALWAYS. Even the red letters carry them, I think they need to vary their offers a little. I would probably play there a lot more than I do.

Yeah I'm kinda worried as that's what I usually get but CS wasnt able to give me much information. You got a red letter? I've deposited weekly for a year and still havent gotten one of those. Your lucky :)
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
AFAIK 32Red have changed their bonus structure, so that they change as your financial position with the casino changes.

I was offered 10% the other day....I've never been offered that little.

Yeah I was offered 10% the other day also. The lowest I have ever been offered
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Yeah I'm kinda worried as that's what I usually get but CS wasnt able to give me much information. You got a red letter? I've deposited weekly for a year and still havent gotten one of those. Your lucky :)

Had loads of red letters the last couple of months, before that I never recieved any
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
First they cut weekend payments now a new bonus "structure"? The lag and bonuses are probably two seperate issues I just assumed since they happened at around about the same time they went hand in hand.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Had loads of red letters the last couple of months, before that I never recieved any

Maybe your getting mine :)as I have not been receiving them the last 5 or 6 weeks and I have been receiving them almost every week for months and months. I don't believe they draw for these and when I was getting them when my deposits were small it was $10.00 and when I deposit more it was $20.00. My deposits have stayed the same and more and I too getting small offers and on Goldenlounge and Dash almost every day is no bonus. Im getting more from Guts and it looks like they want our buisness more than 32Red.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Maybe your getting mine :)as I have not been receiving them the last 5 or 6 weeks and I have been receiving them almost every week for months and months. I don't believe they draw for these and when I was getting them when my deposits were small it was $10.00 and when I deposit more it was $20.00. My deposits have stayed the same and more and I too getting small offers and on Goldenlounge and Dash almost every day is no bonus. Im getting more from Guts and it looks like they want our buisness more than 32Red.

As far as I know Guts just offers those free spins I never can win more than $1 on, but they are so fast with cashouts that they do get a lot of deposits from me now. (I'm trying to pay back what I won there but it's difficult):)

When it comes to bonuses, 32Red is still the best in my eyes. I can feel the change too though. They denied to top my comp points the other day. Of course they don't have to, but those few dollars made me decide to never ever talk to support there again. I don't know why I felt like a valued customer before but it disappeared immediately. Still my favourit casino and will probably stay that way since I trust them 100%.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
As far as I know Guts just offers those free spins I never can win more than $1 on, but they are so fast with cashouts that they do get a lot of deposits from me now. (I'm trying to pay back what I won there but it's difficult):)

When it comes to bonuses, 32Red is still the best in my eyes. I can feel the change too though. They denied to top my comp points the other day. Of course they don't have to, but those few dollars made me decide to never ever talk to support there again. I don't know why I felt like a valued customer before but it disappeared immediately. Still my favourit casino and will probably stay that way since I trust them 100%.

Oh thats sad :(, how much did you ask them to top up
 

Tirilej

Still a Lady
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Apr 18, 2009
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Sweden
Oh thats sad :(, how much did you ask them to top up

I don't remember and it doesn't matter if it's 3 points or 300. It's $10 to play with.
I have been spoiled by them so that's probably why I reacted the way I did.
I don't hold it against them. It's more that feeling of someone saying no to me I can't take. Need to grow up probably :p
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I don't remember and it doesn't matter if it's 3 points or 300. It's $10 to play with.
I have been spoiled by them so that's probably why I reacted the way I did.
I don't hold it against them. It's more that feeling of someone saying no to me I can't take. Need to grow up probably :p

I know they dont have to top them up but it would be nice and TBH I would have felt the same
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
I don't remember and it doesn't matter if it's 3 points or 300. It's $10 to play with.
I have been spoiled by them so that's probably why I reacted the way I did.
I don't hold it against them. It's more that feeling of someone saying no to me I can't take. Need to grow up probably :p

No you don't. You just need to stay exactly the way you are :) See I wouldnt ask for a top up anyway. I dont deposit enough. But you do your in Club Rouge so I'm actually surprised they said no. But it's their choice and they are well within their rights.

I think they have done allot of tightening up TBH. I first started to sense this a few months ago when bonuses dissapeared for a few weeks and then they cut out weekend payments and now they have a new bonus structure. They are still my favorite but I really dont like these changes it's not the same 32 Red.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
No you don't. You just need to stay exactly the way you are :) See I wouldnt ask for a top up anyway. I dont deposit enough. But you do your in Club Rouge so I'm actually surprised they said no. But it's their choice and they are well within their rights.

I think they have done allot of tightening up TBH. I first started to sense this a few months ago when bonuses dissapeared for a few weeks and then they cut out weekend payments and now they have a new bonus structure. They are still my favorite but I really dont like these changes it's not the same 32 Red.

I didn't get in to Club Rouge because I'm a big depositor. It must have been my look and charm:p
Ok, I'll continue to be this childish then:oops:
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
As far as I know Guts just offers those free spins I never can win more than $1 on, but they are so fast with cashouts that they do get a lot of deposits from me now. (I'm trying to pay back what I won there but it's difficult):)

When it comes to bonuses, 32Red is still the best in my eyes. I can feel the change too though. They denied to top my comp points the other day. Of course they don't have to, but those few dollars made me decide to never ever talk to support there again. I don't know why I felt like a valued customer before but it disappeared immediately. Still my favourit casino and will probably stay that way since I trust them 100%.

Yes a big difference in the last few months with 32Red and I agree they are still one of the best (not the best anymore just one of the best) but the changes have lead me to play other casinos like Guts. I wonder if any more changes are ahead. I just don't understand 32Red! They were great they way they were! why change ?when it affects your players. Soon they just may be a average casino and I hope not, Yes I think many of us were spoiled from them but it does feel personal when they change they way they have. Personal I have now notice customer service seems a bit slower and they don't seem to show they care about the negative comments they are getting re there changes.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Yes a big difference in the last few months with 32Red and I agree they are still one of the best (not the best anymore just one of the best) but the changes have lead me to play other casinos like Guts. I wonder if any more changes are ahead. I just don't understand 32Red! They were great they way they were! why change ?when it affects your players. Soon they just may be a average casino and I hope not, Yes I think many of us were spoiled from them but it does feel personal when they change they way they have. Personal I have now notice customer service seems a bit slower and they don't seem to show they care about the negative comments they are getting re there changes.

They are still my favorite casino. The only MG downloadable casino I'll play at these days. They just do everything so much better than other MGs. Yes I think we have been spoiled with their top notch CS and frequent bonuses/giveaways. Plus the reps on here are awesome. But I just want my games lag free and my bonuses the same way they were. I'll still play there regardless (i wouldnt play anywhere else) but no more changes please?
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
Yes a big difference in the last few months with 32Red and I agree they are still one of the best (not the best anymore just one of the best) but the changes have lead me to play other casinos like Guts. I wonder if any more changes are ahead. I just don't understand 32Red! They were great they way they were! why change ?when it affects your players. Soon they just may be a average casino and I hope not, Yes I think many of us were spoiled from them but it does feel personal when they change they way they have. Personal I have now notice customer service seems a bit slower and they don't seem to show they care about the negative comments they are getting re there changes.

I have made around 6-7 deposits in 32red in October and my RTP% is around 56%, i asked them if they would give me a complimentary chip to try my luck a little more and i was told sorry nothing available which is fine. But why would i want to deposit there when Guts, Next and Betsafe are there and i get my withdrawal in little less than an hour or so

My last 3 deposits at Betsafe

£25 Deposit - £186 withdrawal

£25 Deposit - £200.02 withdrawal

£21 Deposit - £295 Withdrawl

Also made a deposit at guts twice of 20 and withdrew around 80 and 90 twice

@next my last 2 deposits have also resulted in a withdrawal

But the thing with download version of MG I can't understand is that they are so hard to win anything on which might be different for other people but not for me

Downloaded casinos i play at are Betway, 32 red and Club Gold(Which is PT)

I will copy the emails i got after my deposits wouldnt even last me 10 mins with bets of b/w 60p-90p and beleive me i deposit 50 at one go on 32 red and least i deposited was once 20 as they i think by mistake offered me 100% bonus

Thank you for taking the time to contact Betway Casino.



We have reviewed your account and see that you have had a bad run of luck lately.



Your RTP% for October is 25%.

This RTP is for around 10 deposits so not the best of luck at downloaded versions of MG for some reason

Sorry i think i deleted the one for 32 red
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I used to play 32red, but rarely these days. I like them just fine, but I tend to play on weekends, and the no-WDs on weekends puts me off. Plus, just the Mg and no other offerings doesn't really make them competitive these days - not with good service, weekend WDs and more providers available over in BetAt and Guts - and well, most casinos these days, as far as multi platform goes.

As said above, still good - just not the best anymore. They used to be standard by which others strived for. Well, those casinos learned well enough and are surpassing them.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I have made around 6-7 deposits in 32red in October and my RTP% is around 56%, i asked them if they would give me a complimentary chip to try my luck a little more and i was told sorry nothing available which is fine. But why would i want to deposit there when Guts, Next and Betsafe are there and i get my withdrawal in little less than an hour or so

My last 3 deposits at Betsafe

£25 Deposit - £186 withdrawal

£25 Deposit - £200.02 withdrawal

£21 Deposit - £295 Withdrawl

Also made a deposit at guts twice of 20 and withdrew around 80 and 90 twice

@next my last 2 deposits have also resulted in a withdrawal

But the thing with download version of MG I can't understand is that they are so hard to win anything on which might be different for other people but not for me

Downloaded casinos i play at are Betway, 32 red and Club Gold(Which is PT)

I will copy the emails i got after my deposits wouldnt even last me 10 mins with bets of b/w 60p-90p and beleive me i deposit 50 at one go on 32 red and least i deposited was once 20 as they i think by mistake offered me 100% bonus

Thank you for taking the time to contact Betway Casino.



We have reviewed your account and see that you have had a bad run of luck lately.



Your RTP% for October is 25%.

This RTP is for around 10 deposits so not the best of luck at downloaded versions of MG for some reason

Sorry i think i deleted the one for 32 red

I have asked for my stats too, but that was for a whole year so maybe a little more valid.

There is no point asking after just a few deposits or a few spins. When you reach a few million spins it's a little more valid.
Until then it's just about good or bad luck.
Play where you feel you have most luck, then it will also be more fun.

60/90c bet also seems a little high to me. If you go play on some high variance games you will need just a lot of luck to be able to hit anything on that size.

I win and lose everywhere just the same.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Yeah I dont think 7-8 deposits is enough to make a good judgment of the games. I go 30-40 deposits without a withdrawal but I trust them completely and firmly beleive that if I was ever to win a decent amount (and I have) they would pay me no hassle. They are also very good with customers which is something some other casinos underestimate. I'll play where I feel most valued however you should play where you feel you have the most luck :)

I just think they should correct the problems with the server and bring back the old bonus system.
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
that is why i wrote its just for 7-10 deposits on betway and 32 red, i mentioned that because even with that bad luck they are not even offering any decent bonuses while betsafe offers a 100% match every week plus couple of 50% offers.

While 32red my bonus offer has been set to 10% everyday i check

I don't think 60p is a big bet as the smallest is 30p

They really have to win back customers as i see a lot of not so happy customers here

While not a million spins but i have done around 10,000 on each one of their slots(IR, TDKR2 and Thunderstruck) which i think is a nice enough sample

The annoying thing is that its so hard to get bonus rounds their and when i did my best win was 15-20x bet

I hit bonus round after around 1200 spins on TDKR2 with 48 spins x 3 multiplier accumulated all at 90p and all i won was 20 pound something which was really annoying
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
guys

Don't worry! we all in the same boat here..i am in club rouge, and I now getting a lot of 10% offers. never ever had that offer before! I am down £3k aprox this week. no problems though because I had a lot of bonuses off 32 red for a long time.

vinylweatherman said you need to deposit to boost the bonuses up, and check the system. this is not true at all. as I said I deposited a lot this week. but my bonuses very little change. still a great casino though, I just think they are tightening their belt on bonuses.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Bottom line is that for a casino that was #1 for years is doing nothing to stay there. You would think they would fight to stay on top but instead are making changes for the worst and clearly are not listening to there customers. Less comments from the rep is noticeably as well.
Yes there still a good casino but far less awards for them Im sure as other casinos like Guts etc surpass them. Come on 32Red what are you going to do to stay on top? come on put on a fight and give your customers what they want.
 
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