32 Red - Not listening to players anymore

[deepsky2]

I do some what agree that they don't need praise from us or all the bad PR on casinomeister will effect them in a neg way but for now.

Word of mouth is the best advertising for anyone and I can say I do not refer them anymore to my friends, all i refer is Videoslots, Guts and a few more. Right now it may not effect 32red but I do beleive in time they will start seeing a decline as there is way better outfits out there and if they don't keep up with today standards I think they will start to hurt then well see who comes knocking at our door.

32red pyhilosphy of players first as quoted in 32red reviews is a joke, maybe years ago, but to still quote this is a joke and couldn't be any further from the truth in the way things are now. I get better CS at Casino Rewards, now that says something!

 

[goatwack]

Awesome! I love 32Red threads!!

 

[Nicola]

I received some e-mail from 32Red tonight with a 100% offer. Considering my account is closed, I went to their web site to check my account was closed and could I find a phone number... could I heck!

I clicked on live chat at the bottom of the page and then it asked me to call a toll-free US number. Doesn't even belong to 32Red

 

[Flyer187]

Thanks Hedgehok - I only speak when there's something worth saying

 

[Mark_32Red (retired acct)]

I received some e-mail from 32Red tonight with a 100% offer. Considering my account is closed, I went to their web site to check my account was closed and could I find a phone number... could I heck!

I clicked on live chat at the bottom of the page and then it asked me to call a toll-free US number. Doesn't even belong to 32Red

Hi Nicola,

Please PM your username and I will check this out. It would be appreciated.

Mark

 

[Tirilej]

I received some e-mail from 32Red tonight with a 100% offer. Considering my account is closed, I went to their web site to check my account was closed and could I find a phone number... could I heck!

I clicked on live chat at the bottom of the page and then it asked me to call a toll-free US number. Doesn't even belong to 32Red

Yes unfortunately you'll still recieve offers if you close your account. You have to opt out from getting them.
That is only with a normal account closure, not when you SE. (Yes I think that is wrong to still send emails)
Send a pm to one of the reps here and I'm sure they fix it.

Edit: Of course Mark was faster than me

 

[petro]

There is actually a mention in their 2013 yearly report stating that "the focus will be shifted from retention in Q1 to customer acquisition in Q2"

I recall a recent report stating that along with the focus on getting new customers they will attempt to make existing players yield more money for the casino. Maybe that is the relationship here?

 

[andyhinckley]

Went to deposit tonight.. halfway through depositing i had to rush away for a minute or two (cat mess lol)

Any way came back and software had logged me out.. and when i went to deposit i had reached my weekly limit..


so no 32red gaming this week. as i only will now play monday to thursday.

Phoned support up and they could do nothing to help me..

 

[Nicola]

Went to deposit tonight.. halfway through depositing i had to rush away for a minute or two (cat mess lol)

Any way came back and software had logged me out.. and when i went to deposit i had reached my weekly limit..


so no 32red gaming this week. as i only will now play monday to thursday.

Phoned support up and they could do nothing to help me..

Yeah that's a bummer when that happends. All part of the MG banking system and not 32Red's fault.

 

[simon1316]

Congrat's 32Red...

BY not responding after two hour to a TAB request... you have earned back a 15K withdrawal.
Everyting to delay.. and try to let you play all back..

Another one who joined the club of EX 32Red from now. 32Red is no more player friendly.. account closed and never going back.

And they also play with word now... i've asked earlier to TAB to another CS... she know i wanted my account locked.
Only after losing all back they tell me that if asked for SE.. my account should have been locked immediatly but for a TAB.. it's when they want to process it. But 32red know that on my first chat.. all i want is to have my account locked.
me: you can close my account..
me: lollll
me: that what i asked earlier..
me: but now..you do it instantly..
me: unbelievable..
Stuart: you didnt ask before to lock the account
Stuart: you have jyst asked now
me: a take a break.. = lock the account !!!!!!!!!
me: by taking a break...the account is locked no?

 

[Harry_BKK]

Congrat's 32Red...

BY not responding after two hour to a TAB request... you have earned back a 15K withdrawal.
Everyting to delay.. and try to let you play all back..

Another one who joined the club of EX 32Red from now. 32Red is no more player friendly.. accoun closed and never going back.

And they also play with word now... i've asked earlier to TAB to another CS... she know i wanted my account locked.

me: you can close my account..
me: lollll
me: that what i asked earlier..
me: but now..you do it instantly..
me: unbelievable..
Stuart: you didnt ask before to lock the account
Stuart: you have jyst asked now
me: a take a break.. = lock the account !!!!!!!!!
me: by taking a break...the account is locked no?

Pretty atrocious Simon

As i said in the TAB/SE thread, the changed procedure of having to send an email puts the casino in control, not the player. You are completely at their mercy as to when the account will be locked.

So much for Mark's statement that TAB/SE emails are put at the top of the queue in their message system. 2hrs of not responding to a TAB request is certainly not "top of the queue". Rather bottom.

 

[dionysus]

Congrat's 32Red...

BY not responding after two hour to a TAB request... you have earned back a 15K withdrawal.
Everyting to delay.. and try to let you play all back..

Another one who joined the club of EX 32Red from now. 32Red is no more player friendly.. account closed and never going back.

And they also play with word now... i've asked earlier to TAB to another CS... she know i wanted my account locked.
Only after losing all back they tell me that if asked for SE.. my account should have been locked immediatly but for a TAB.. it's when they want to process it. But 32red know that on my first chat.. all i want is to have my account locked.
me: you can close my account..
me: lollll
me: that what i asked earlier..
me: but now..you do it instantly..
me: unbelievable..
Stuart: you didnt ask before to lock the account
Stuart: you have jyst asked now
me: a take a break.. = lock the account !!!!!!!!!
me: by taking a break...the account is locked no?

News from the UKGC:

- they won't discuss the issue with me as i am not in the UK and hence not in their jurisdiction
- hence, i am out
- if somebody from the UK wants to take this to them, please do so.

Thanks to Max for re-opening the thread as i think RG is very important to a lot of players and it would be beneficial for all, players and 32RED alike, if the issue is finding an amicable closure

Unless I'm mistaken, there's an SE/TAB thread currently running is there not?
Would it not make sense to post there, and to others since it was ASKED for that thread be reopened to direct members' post there?


oh wait, here it is https://www.casinomeister.com/forums/threads/32red-downgrades-tab-se.72598/

 

[Harry_BKK]

Unless I'm mistaken, there's an SE/TAB thread currently running is there not?
Would it not make sense to post there, and to others since it was ASKED for that thread be reopened to direct members' post there?

You are completely right Dionysus...sorry i should have thought of that from the beginning.

 

[Harry_BKK]

Congrat's 32Red...

BY not responding after two hour to a TAB request... you have earned back a 15K withdrawal.
Everyting to delay.. and try to let you play all back..

Another one who joined the club of EX 32Red from now. 32Red is no more player friendly.. account closed and never going back.

And they also play with word now... i've asked earlier to TAB to another CS... she know i wanted my account locked.
Only after losing all back they tell me that if asked for SE.. my account should have been locked immediatly but for a TAB.. it's when they want to process it. But 32red know that on my first chat.. all i want is to have my account locked.
me: you can close my account..
me: lollll
me: that what i asked earlier..
me: but now..you do it instantly..
me: unbelievable..
Stuart: you didnt ask before to lock the account
Stuart: you have jyst asked now
me: a take a break.. = lock the account !!!!!!!!!
me: by taking a break...the account is locked no?

Simon, could you please re-post your statement to the thread we have running regarding the TAB/SE procedure at 32RED. I think your experience is showing exactly the flaws in their changed procedures. The thread is here:

https://www.casinomeister.com/forums/threads/32red-downgrades-tab-se.72598/?t=72598

Thanks
Harry