32 red no pay out yet

Nazz87

Registered
Joined
Feb 5, 2020
Location
Sheffield
Hi I'm just wondering if anybody had any knowledge on this I was playing slots on 32 red when I won 17700 and I withdrew it then I received an email saying I had to verify my account bank card proof of address etc that's all been sent I'm just wondering if anyone has experienced this before because I withdrew like 100 pound a few month ago and had no problem went in my bank a couple of days ago I've rang customer service and all I get is they cant put a time frame on it I'm just abit pancied now because for me it's a huge amount of money I didn't use any bonus are anything like that I litterally deposited 40 pound and hit massive can anyone have any input on this please has I cant bear this waiting game
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Nazz,

I’m not in the office this week but I’ve sent a mail to our payments team to check. I think this will likely be a routine check with the slot provider if it’s a big win from a small deposit. Let me see what I can find out.

Mark
 

johnnybagel

Full Member
Joined
Mar 4, 2019
Location
Manchester
I've always had good experiences with 32Red. Would be massively surprised if they tried to screw you. Probably just because it's a lot of money so they have to do extra checks or something.
 
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