I find it amazing people still judge a casino purely on the freebies they give out - *sigh*. Anyway, this is my experience for the players around here who look beyond this:
Without sounding like I'm brown-nosing 32Red too much, i'd just like to add that 32Red is way out in front for customer service and believe me I've researched and tested a load of casino's while writing up reviews. It is now my first port of call.
Examples of what they've done for me without the slightest hassle: brought Reverse Withdrawal down to 1 hour, set me up two currency accounts (Pounds and Dollars), process my cashins to NETeller in 10 minutes flat when i email them asking to be flushed.
Support always gets back to me within 15 minutes and is friendly and helpful. Ok they still maintain MG hasn't broke Thunderstuuuck but then i know better
IMHO 32Red demonstrates how an online casino should be run. Loyal players also get a much bigger monthly bonus with less hassle attached if that's your thing.
So stick that in your bonus pipe and smoke it
Simmo!