32 Red first time there

premiergaming

Banned User - bogus PAB
PABnoaccred
Joined
Oct 15, 2012
Location
england
Played there tonight for the first time and gave it a good go with 30 and then 300 Pound

First of all , i claimed the 32 pound bonus for every 10 pound i deposited,Once i had gone through with the claim the Bonus money did not show up in my Account, I had to go on to live support to get this

I was betting 2 Pound stake and the Slot came up with big win,I couldn't believe it, Wait for it , 18 pound it payed me

I was playing thunderstruck 2 and you need to get 3 hammers to activate the Bonus , I got 2 Hammers 53 times. never ever the third.
I managed to get the wild storm Feature though! Which again paid me nothing?

I then decided to have ago on the roulette Didn't win a penny. (graphics arn't the best either)

(That's gambling i know , But a bit strange that my balance only went up once)

I thought the Coin Balance also was a bit tricky to get the hang of (wouldn't advise a first time online gamer to start there until they get the hang of online gameing.

Customer service very good and friendly indeed!

Poker room , Very good

Site navigation in my opinion is very poor. (on instant play that is)

Just my opinion.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Played there tonight for the first time and gave it a good go with 30 and then 300 Pound

First of all , i claimed the 32 pound bonus for every 10 pound i deposited,Once i had gone through with the claim the Bonus money did not show up in my Account, I had to go on to live support to get this

I was betting 2 Pound stake and the Slot came up with big win,I couldn't believe it, Wait for it , 18 pound it payed me

I was playing thunderstruck 2 and you need to get 3 hammers to activate the Bonus , I got 2 Hammers 53 times. never ever the third.
I managed to get the wild storm Feature though! Which again paid me nothing?

I then decided to have ago on the roulette Didn't win a penny. (graphics arn't the best either)

(That's gambling i know , But a bit strange that my balance only went up once)

I thought the Coin Balance also was a bit tricky to get the hang of (wouldn't advise a first time online gamer to start there until they get the hang of online gameing.

Customer service very good and friendly indeed!

Poker room , Very good

Site navigation in my opinion is very poor. (on instant play that is)

Just my opinion.

Totally Agree with you on this.
The Flash version is very poor. There is no way to sort the different slots into at least alphabetic order or any kind of sort. Shocked to say the least why this is not implemented. But I guess this a Microgaming issue and not so much 32RED.
I always have a hard time finding the slot I want to play on instant play version.

But maybe it is just me not knowing what to do on my sh.... old laptop :D
 

premiergaming

Banned User - bogus PAB
PABnoaccred
Joined
Oct 15, 2012
Location
england
No your right , Very hard to find certain Slots (no search function that i could see)

so many different Browsers open up for every little thing, i didn't no what was going on at one point
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
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No your right , Very hard to find certain Slots (no search function that i could see)

so many different Browsers open up for every little thing, i didn't no what was going on at one point

Should not be more than max 2 windows running at one time mate. That is something with your browser or your workaround on it :D
 

Nifty29

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Joined
Jun 20, 2001
Location
Turn right, then right. then right again
MGS Flash seriously needs an overhaul and has done for ages.

I really like some of the flash-specific games but the lag makes them almost unplayable, and I mean both the load up time and the spin stop time. The fruities are too frustrating to play any more and they should be the easiest really.

I have a high end PC....I can run 5 MGS casinos at one time....so the problem is definitely on the server end.

Really is a shame.

32 Red.....well you can't go wrong there. If I was told I could only ever play one casino for a year, I would choose them.without a second thought.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
32 Red is just as good as many of the other casinos out there, but in my opinion a little bit over hyped :)
 
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premiergaming

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Oct 15, 2012
Location
england
Ye Don't get me Wrong , It is good , But the way people go on about it and all the awards i was expecting fire breathers dancing on my laptop!

But no , Il be sticking to my regulars.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
MGS Flash seriously needs an overhaul and has done for ages.

And while they are doing that, why not upgrading their Keno game as well? They still have the same slow, boring Keno with the same sh*tty paytable that they had in the mid 90's. It's the only one they have and it's as old as Winning Wizards and Cash Splash, literally.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Ye Don't get me Wrong , It is good , But the way people go on about it and all the awards i was expecting fire breathers dancing on my laptop!

But no , Il be sticking to my regulars.

Couldn't agree with you more. Take today for example, I was looking after my sisters kid. Deposited at two different casinos, 32 Red and Jackpot City. Forgot to opt in for the bonuses on both casinos (looking after a kid is full time job). Wasn't until later, when I finally had some peace and quiet that i realized i never claimed today's bonuses. i contacted chat on 32 Red and the representative flat out denied me the bonus, even though it's my first time to have ever forgotten. Not very fitting for a company whose known for their "excellent" customer service is it? But wait there's more, I then contacted Jackpot City and without so much as a second question they credited my account with the bonus.

Obviously Jackpot City has better customer service. So why then is there all this hype about 32 Red who won't help customers by simply crediting their account with a bonus that they would have been able to claim anyway? Agreed no fire breathers here.
 

premiergaming

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Well.. I actually did Claim the Bonus so i was entitled to the Bonus, Some people (Bonus Abusers) will make a Deposit without claiming and spend it , then they think ''oh but i could just say i didn't get my bonus , but really the story is you didn't want to claim the bonus but now your out of money you want the bonus, Casinos get alot of that , If you lucky enough to try this and it works its probably a gesture of good will
 

mrmark21

Dormant Account
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Location
australia
Well.. I actually did Claim the Bonus so i was entitled to the Bonus, Some people (Bonus Abusers) will make a Deposit without claiming and spend it , then they think ''oh but i could just say i didn't get my bonus , but really the story is you didn't want to claim the bonus but now your out of money you want the bonus, Casinos get alot of that , If you lucky enough to try this and it works its probably a gesture of good will

Are you calling me a "bonus abuser"? Which i clearly am not just look at my previous posts. More to the point are you suggesting I'm out of the money?
 

premiergaming

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Are you calling me a "bonus abuser"? Which i clearly am not just look at my previous posts. More to the point are you suggesting I'm out of the money?

That wasnt pointed directly at you ,sorry just read it and it looks like it was at you but it wasnt
 

dionysus

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the land of snow and maple syrup
Are you calling me a "bonus abuser"? Which i clearly am not just look at my previous posts. More to the point are you suggesting I'm out of the money?

You dont need to be so defensive. Its a valid statement. There ARE alot of bonus abusers and plenty who would play and lose their deposit then turn around and try to claim the match after the fact
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
You dont need to be so defensive. Its a valid statement. There ARE alot of bonus abusers and plenty who would play and lose their deposit then turn around and try to claim the match after the fact

Did i say it wasn't a valid statement?
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Actually, no, you edited out your captain america

Anyway, back on topic

I find the 32 red service great. Giving a bonus after the fact, is in my opinion, a courtesy, not a given

Wow, I edited out the wrong name? nooo!!! :eek: lol!

I thought for a company that prides itself on excellent customer service, it would be a given. Could be wrong though :)
 

Tirilej

Still a Lady
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Apr 18, 2009
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Sweden
I thought for a company that prides itself on excellent customer service, it would be a given. Could be wrong though :)

Just because their customer service is good doesn't mean they are giving thing out to everyone.
They have strict rules to follow too, and it's a give and take there.
I have never asked for a deposit bonus there, or a free chip either. Usually I ask them to top my comppoints and they certainly are not doing that for me every time;)
 

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