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Bitch and Moan 32 Red Double Debit Issue

Discussion in 'Other Complaints' started by bjtaz44, Jun 29, 2015.

    Jun 29, 2015
  1. bjtaz44

    bjtaz44 Experienced Member

    Occupation:
    IT
    Location:
    Far north
    I am honestly to the point where it is not worth the headache of online gaming anymore, they pay rarely, have fees, and I have more fun burning my money in a pit then giving to these greedy $%^&.

    So now I am against 32red because apparently me losing hundreds a week isn't good enough. Now I was charged twice for the same deposit 3 days apart. OF COURSE they have no record of it... DUHHH which is why I asked them why it shows on my bank statement on the 22nd and then again on the 25th but not in my casino transactions, putting my account over my over draft cause I wasn't expecting it!...But they are no help.

    CIBC the bank I deal with went through all and said since it was initiated with my debit card its a purchase and contact the merchant. 32red says its a bank issue, contact the bank. Give it up 32red your a joke!! which is why I have since closed my account even though I was a club rouge player. Your slowly turning into a casino I use to avoid and now will be. The bank says you have the money! so find it and just refund me!?? but nope the payments team and security team all say they don't have it.

    So who I do I believe? one of the largest Banks or an online casino..hmm the evidence points to the casino but they won't do a thing about it...

    I encourage people to closely monitor their transactions I only noticed it because I only deposit and play in this account mainly so I know what's going at all times.
     
  2. Jun 29, 2015
  3. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You should ask first the 32RED rep, who is very active on this forum, to have a look into the matter. They are the fairest casino out there and surely take this kind of problem very seriously.

    Ask your bank to provide the ITN for this transaction (International Transaction Number). Ask then Visa or MasterCard to look into this by giving them the ITN. Then you will know how far that money has gone or when exactly the transaction was requested and by whom. V or MC should be able to provide you with a transaction history that shows the trail of the money.

    Approach 32RED again with that evidence. Case should be solved in your favor if the trail goes back all the way to 32RED.

    Easy and done within one day.

    Best of luck :)
     
  4. Jun 29, 2015
  5. bjtaz44

    bjtaz44 Experienced Member

    Occupation:
    IT
    Location:
    Far north
    Thanks for the advice.

    I have given them all the information CIBC has given me, and I was told the Security Team is the last resort to contact about this which I did. My bank statement shows two debit withdrawals with transactions numbers etc. CIBC stated the purchase is complete and can not be initiated by CIBC only the merchant can do this, as such, they are the only ones that can refund this. Of course I can launch a full fraud investigation so the trace is more in depth, just really didn't think it would have to go that far. I do believe the 32red brain washing is my downfall also but I don't consider them a casino I want to play anymore, I found them to be no help at all and took no blame, so no they don't take this seriously.
     
  6. Jun 29, 2015
  7. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Your transaction numbers on your statement do not really help. There is a different ITN or UTC (Unique transaction code) or whatever each bank is calling it. With this you can approach Visa or Mastercard and they will give you a full trail of the transactions, whether CP or CNP (Cardholder present or not present), etc etc. and it will also show where the money is at the moment.

    It might still be with the processor of 32RED, that you can't know until you have not seen the full transaction report
     
    1 person likes this.
  8. Jun 29, 2015
  9. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Bjtazz44,

    If you want me to investigate this for you, please do PM me.

    Thanks and thanks Harry for pointing the OP my way.

    Regards
    Mark
     
    2 people like this.

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