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32 Red Casino Tightest I have ever played at

Discussion in 'Online Casino and Poker Complaints - old section' started by silcnlayc, Oct 27, 2005.

    Oct 27, 2005
  1. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Ok, you can lynch me now, for I think that 32Red Casino is one gawd awful casino to play at. :eek:

    I have playing there for quite a while gving them the benefit of the doubt since a lot of people here actually like them...and I will say this..NO MORE!:eek:

    They truly are awful...totally boring...a black hole if you ever found one...sucks you dry...and I mean DRY!..I just played $500 on the new games and won NOTHING....absolutely NOTHING...

    I am going to uninstall them as I type and they can keep thier casino...and ya'll can keep playing there...and I wish you lots of LUCK cause your going to need it in my opinion.

    I have won absolutely NOTHING there in MONTHS and I have played 3-4 nights a week there, (Taking my winnings from other 3 casinos I play at to deposit here , just to see if it was a bad streak) It isn't! cause everyone keeps saying its a bad run and to prove them wrong I kept playing, and playing, and playing.....Totally stupid of me!:axeman2:

    I just cashed out $800.00 on a $100 deposit at 2 other casinos EACH..for $1600.00 on a $100 deposit total! So it isn't a bad run for me..it's 32 RED ..AWFUL! and TIGHT!...and BORING! Cause I cashout out at least 2-3 times a week at other casinos with an average of $800-$1200 a withdrawal!

    I hit the bonus round twice on the Bees and once on the Chinese one...terrible..terrible..for all of 700-900 coins...geez...

    I am rambling for I have NEVER had such a bad experience for such a long time in play, as I have had here..sorry to all that likes them, but I want others to know, if you aren't hitting anything randomly there...QUIT, for it won't get any better!:mad:

    Good luck once again to all who play there..
  2. Oct 27, 2005
  3. johnsteed

    johnsteed Ueber Meister

    Frustration understood

    Hi "silcnlayc",

    I understand your frustration. I feel the same way about Intercasino, but at the end of the day, despite my poor experience at the games, I know that it's still a great casino (and I take back what I said in earlier threads).

    Personally, 32Red is my favorite casino, even though my luck there isn't as good as I have at other casino's. Heck, I have some kind of superpowers EACH time I play at UkCasinoClub, Classic Casino, Capital Casino, or Maple Casino (I converted a complimentary $20 into $500 USD just this week :thumbsup: ). IF I could have good luck at one casino, I would want it to be at 32Red though (service, Pat Harrison, Club Rouge), but the Gods have said otherwise. I'm overdue frankly.

    But, to me, even though you and I don't have good luck there, there's plenty of evidence to suggest that others are doing great (look no further than the history of the Winner Screenshots thread).
  4. Oct 27, 2005
  5. trial

    trial Banned User - Abusive posts

    vienna; munich
    32, its true


    ah silcnlayc, i wait such a long time for this mail ....
    to all others who keep silent, you can lynch me, too:

    i know, that players damc casinos if teh loose and praise casinos, if they loose- this is nonsens, but :

    32 red is in my eyes indeed awful,like silcnlayc tells us
    i have made the exactly same bad experiences like he , no winnings since months...
    always bla bla bla of bad runs, streaks - i was stupid enough too ,to trust the high benefit recommendation for 32 in this forum, deposit and deposit again and could make only 2 cashins;
    but awful terrible shocking unreal results, in exactly 31 visits i have lost all my money 28 times, doesnt matter what i play, thousands of dollars put in 4 hand aces and faces and other VPpower poker , so much rounds with average bets/wagers 10 $ up, always weeks long nothing acceptable comes, the few times i was up a litle bit , it was only a result for necessary wery high risk doubling, because never good cards came...
    VP sucks in this casino, may be in all mg casinos...
    i had never such a bad gaming experience in my life before and what makes 32 REd more waste, than nearly every other MG casino is:

    no comp or loyality points for usually players,
    my god , how much cash back, loyality rewards i would have earned in every other MG casino with my money ??
    i have played too 3 times a week, sometimes 3,4, h ongoing ;
    also really good casinos give players good consolation prizes or bonuses, if you have had really such a long bad run or unreal streak

    Riverbelle, Home casino or also Golden Riviera have put regular bonuses in the past to my accounts, sometimes surprising or birthday bonuses , also generous bonuses ,if i had a long time a bad run and unnormal bad luck
    thats the reason, why i stay at them.

    But you get Nothing from 32 red, beside the "generous" 32 $ monthly match bonus.

    the hype for this casino in this forum is a bad joke, they are not better than any other MG casino ,
    they are more waste - no loyality or comp points-
    other casinos have also fast cashins and good service...

    what helps us fast and good service from 32 , if you loose and loose and loose in this casino ?
    (btw, if you complain a little bit , the usually high standard also "fall down"..., its easy to be friendly as logn the palyer loose...)

    i do not know how much kkk thousands of $ players have to deposit until to get in a "club rouge", but this "exclusive" membership is also unsympathic in my eyes and "unfair" to the most other players, who got nothing from 32 back....

    I have stopped playing there and i am happy with this decision, i have been very stupid to give them chance after chance,
    in any other casino i would have earned very much comp points to convert, in 32 red its always 0 $ .

    do not know and have never played in a "bader" MG casino...

  6. Oct 27, 2005
  7. funeralparty

    funeralparty Dormant account

    Im glad this thread was started. I too share the same thoughts about 32 RED. While I must admit that I generally get good customer service from them, thats about the only good thing I can say about 32RED. And even then, one time I actually had a "customer relationship builder" abruptly end a live chat with me before I could finish responding.....his whole tone pretty much echoes the tone of the entire casino....nose in the air snotty.

    I cannot understand what all the fuss is about and what justifies them getting all the drool inducing praise they get.

    95% of all casinos I have played at (which is around 150 spanning over 7 different software providers in the past 6 years) give great customer service.
    I have gotten better service, better bonuses, AND been paid in a timely manner from at least 3 casinos that have at some point been on the not recommended list.

    And just a few examples of some really GREAT casinos:

    Aztec Riches, which understandably I visit more than any other casino, treats me as a valued player. Im not a high roller and rarely deposit over $200, yet they still place between $300 - $500 in my bonus account EVERY month. They hold all sorts of tournaments....and at one particular one my DSL was down and I could not play. I contacted support and told them what happened, and they actually GAVE me the 10th place prize. If I ever lose my deposit too quickly, I simply contact support, and they almost always give me a generous bonus. All this is in addition to the standard comp points they give. A very classy casino.....and a very classy group (Casino Action group).

    Twin Aces, when I used to play there, gave me $30 - $75 free bonus at least twice a month.

    Breakaway Casino......5 star service bar none. Free birthday bonuses, free gifts in the mail, great bonus weekly. Lightening fast payouts with no hassle. I questioned their BJ play at one time, and they quickly gave me a generous free chip and told me to try again. Which I did and won and got a no questions no hassle payout cash in my hand via western union in 6 hours.

    I could add more, but you get the idea...there are PLENTY of great casino out there that dont get the recognition they deserve.....they simply get overshadowed by 32RED. But apparently 32RED feels they dont need to offer STANDARD INDUSTRY COMPS simply because a select few on here get great free comps and then feel the need to start numerous threads gushing over them.

    I also feel this is a little misleading to people new to online gaming. They will likely come here and maybe choose 32RED based on all the hype. They will probably feel disappointed and perhaps a little cheated a little later....had they shopped around a little they probably would have found a better bonus and of course earned comp points.

    I have nothing against 32RED, I just feel think they are higly overrated. And for every "feel good" story you read in this forum about your beloved 32RED, believe me......there are 5 more feel good stories about other casinos that someone didn't post.

    Online gaming can survive without Club Rouge
    Last edited: Oct 27, 2005
  8. Oct 27, 2005
  9. tombomb

    tombomb Dormant account

    right here
    not impressed either

    Yeah I noticed their tight also.I dont know why quite a few people here rant and rave about 32red.Maybe they work for them or get compensated otherwise like free credits.I for one have uninstalled their software and wont be back
  10. Oct 27, 2005
  11. guesswest

    guesswest Experienced Member

    32Red are undoubtably a great casino in terms of customer service, banking, reliability etc. But this thread brings up a bigger issue. I've also noticed that I win way way less at 32red than anywhere else, and getting to the point where it's not accountable for by chance. Do these MGV sites get to choose their own payout percentage? I'd kinda assumed that any MGV site had exactly the same payout percentage, that is that it's fixed by the software, but is it not, is it chosen by the operator? If so does anyone know 32red's payout percentage?
  12. Oct 27, 2005
  13. Tumbleweed

    Tumbleweed Dormant account

    Computer related
    I've had a lucky streak at 32red but I played blackjack. Their cashout and customer service were top notch. :)

    You can find their payout reviews here: You must register/login in order to see the link.

    For August they had slots 95.40% and poker games 98.19% which seem to be pretty standard if you look at the payout reviews for other casinos.
  14. Oct 27, 2005
  15. Webzcas

    Webzcas Winter is Coming!

    Block S25, South Stand, Ashton Gate, BS3
    The payout percentage at 32red as per all Microgaming Casinos, is set by Microgaming and thus they are all around the same payout percentage ball park figure. So if 32red are awful to win with, then so are all Microgaming Casinos - Which is not true - Just check the winners screenshot thread in the Meister Forum to confirm this.

    However when playing at ANY online casino, whether it be Playtech, MGS, RTG et al - because of the randomness of the software, you can encounter great winning streaks and also long losing streaks. You will also find this at land based casinos.
  16. Oct 27, 2005
  17. paul1

    paul1 Dormant account

    I think the speed of online gaming compared to B&M skews some peoples' perception of what is happening. I know a lot of people play online poker and complain about all the big hands that come up, but they're also seeing two or three or four times more hands per hour than in a B&M cardroom.

    Frankly, I'm now addicted to the speed of online play. I may seldom play in B&M cardrooms ever again. The advantages of online play far outweigh those in the "real" world. :thumbsup:
    1 person likes this.
  18. Oct 27, 2005
  19. slotchik

    slotchik Dormant account

    I have to say I agree as well. I like their customer service, but I never win there. EVER. I've played many times.
    I win at Casino Grand Bay and All Slots but forget about 32Red.
    I dont know what it is.....
  20. Oct 27, 2005
  21. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Thank you all for not lynching me...but I was soooo frustrated after that last round at 32Red (last night)...I had to blow off a little steam! Ya'll are GREAT!:thumbsup:
  22. Oct 27, 2005
  23. guesswest

    guesswest Experienced Member

    Fair enough then, if that's the case. It's what I'd initially assumed, but finding it utterly impossibly to win there it kinda occured to me that these things might be set by the casinos rather than the software. And of course, much easier to offer great banking, CS, all that, if the payout percentage is lower. Guess not, and my luck at 32red just blows. One thing though, if the payout percentage was set by MG, wouldn't they all have EXACTLY the same payout percentage, as oppose to the same 'ball park figure'?
  24. Oct 27, 2005
  25. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Ok, here I go, once again!

    I don't think that all the casinos have the same percentages, for if they are the same, wouldn't you think that even through a long losing streak, you would hit SOMETHING regardless?

    I believe, and this is my opinion only, is that the bigger the player, (higher bets), that, they (the player) somehow hit a mark in the software at SOME of the casinos, that kicks out some kind of payout for that player, for otherwise...I, and many others that have expressed disatisfaction (surprised!) :eek2: would have hit something in all these months.

    I know there are wonderful casinos out there that return the excitement of wins and big hits...and I don't mind putting up my money at all for a chance at thiers because I am in it for the EXCITEMENT! and I Quote:
    and, they are the ones that keep you coming back...for no one wants to play and keep feeding a casino that is a true DUD!

    And I love playing!
  26. Oct 27, 2005
  27. tim5ny

    tim5ny Quit Gambling

    As some of you may know, I have been an advocate for 32Red since my first encounter with them back some years ago when I signed up with them and was given a personal welcome through a phone call by the CEO and founder of 32Red, Ed Ware. He was very personable and generous, and we talked for some time and developed a friendship that has grown even greater over these past few years. Before the end of that phone call, he had loaded my account with an astounding welcome bonus the likes that I had never experienced before. Over time, I've gotten to know some of his staff including his right-hand man Pat Harrison, who has reflected the same kind of professionalism, generosity and personal treatment as Ed did from day one. I've played at many other casinos over the years, wheather it be Microgaming or another brand of software, and I've won at some and lost at most, and like most gamblers, my favorite casino at any given time was whatever one I happened to win at recently. Your favorite casino today may be the one you delete from your computer next month... all it takes is a few consecutive losing sessions to change your mind about a place. Someone mentioned UkCasino club in this thread as a place in which they always seem to be lucky at. Just the opposite for me. I could never win anything from them.. and I dumped thousand and thousands of dollars into them during my short stay with them. Right at this moment, as I write this, someone is hitting a jackpot or winning alot of money on a slot machine at any given casino on the internet, and if you were to ask them at this moment what their favorite casino is, they would more than likely say the one that they're winning at right now. On the other hand, at any online casino right now, many more people are losing their asses and complaining that the games are fixed, or that the payout percentages are too low. Gamblers are fickle. Their favorite casinos are like choosing the flavor of the week... it changes like the wind. I don't put much stock in this thread because it was written by a person who admittedly just finished playing the tail end of a losing streak, and professed that she was very angry while writing this. One thing you can say about gamblers is that they ride an emotional roller-coaster which is constantly altering its course through peaks and valleys. This person had some bad luck and happened to be in the valley at the time of this writing. It happens to us all. Maybe we should learn to accept that the odds say that we will lose most of the time no matter where we play. It's a mathmatical guarantee. Tim
    1 person likes this.
  28. Oct 27, 2005
  29. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Tim5ny, I am very happy that you are "good friends" and all with this casinos management...
    and I stand by what I said before, since you quoted the previous..makes my saying even stronger..
    I guess because you happened to become such good friends with the casino management..your mark was not to hard to hit..

    Can anyone else claim this?? Not me for sure..I have never recieved a bonus in my account that would stand out as you expressed yours did.

    I am feeling much better since I posted and AFTER seeing that I was NOT THE ONLY ONE with this feeling...you say:

    Now, my question is this...Why are these others coming out (thank goodness they did) saying the same thing I did and they weren't even upset..they were just glad that someone took it upon themselves to state the obvious...if you aren't winning at A CASINO (not just 32Red) ...QUIT them instead being stupid like me and being swayed by this forum into continuing to play at the casino that doesn't work for YOU, just because someone says they are great.

    Granted, if a casino has a great reputation in responses to probs, etc and are quick to respond to e-mails, concerns etc..then thats all the better, but..what good is all this "wonderful" support if you keep losing? Great support does not make you a winner....withdrawals do..

    I have 3 casino I have been playing at for YEARS..and cash out almost continuously
    This statement is soooo untrue...because I can actually win at these, and I also lose at these, but I stay with them casue they are FUN and I do win in between my losses...I like trying new casinos to see if I can add them to my "favorites" list....so far I have 2 additional casinos in the past few months added to my list of casinos to play at...I figured I would give 32Red a try and it wasn't meant to be..

    In short...all I am saying is...if there is no give and take in a few short months with a casino (don't do like me...lots of MONTHS)....move on...
  30. Oct 27, 2005
  31. tim5ny

    tim5ny Quit Gambling

    These guys are very accessable. Why don't you contact them yourself? Pat Harrison is known as Path on this forum, and Ed Ware is also in the members list. Send them a pm and you will see how nice they are.
    And I can only speak for myself that the give and take has been very generous on their part.
  32. Oct 27, 2005
  33. jpsartre

    jpsartre Dormant account

    I'm sorry but this is a ridiculous thread. All Microgaming casinos pay-out the same. I find it HIGHLY implausible that 32Red would have the option to change their payout compared to other casinos using the same software. Do you seriously think that Microgaming would allow this?
  34. Oct 28, 2005
  35. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    IT Director of Operations
    Left Hungary
    Too funny..if they all paid out the same...this thread wouldn't be here!:lolup:

    This is what I have found in a little research...and I might be offbase, and if this is not true, then I am sorry...why would it be posted online..?and this post can be removed...
    Slots RTP rate The link is here...>You must register/login in order to see the link.

    7 Sultans Casino

    Blackjack Ballroom

    Golden Tiger Casino

    The Riverbelle

    The Sands

    Inter Casino

    William Hill

    Grand Banks

    Casino Tropez

    Sterling House


  36. Oct 28, 2005
  37. trial

    trial Banned User - Abusive posts

    vienna; munich
    thats one of the problems


    this is exactly one of the problem , why more and more players complain in the meantime regarding the hype for 32 red....

    only some few players, super VIPS and "stars" will be regularly pampered in an unbelievable generous way,

    but all other players get absolutely nothing from your "friends" !!!

    lefkada wrote in one thread earlier, that the only thing this "great" casino offered him after 8000 k of losses, was the 32 $ monthly match bonus...

    like i have told before, i have made exactly the same bad experiences like silcnlays, lefkada and much others with this casino over months; a few weeks ago i have lost nearly 2 k at power poker within 26 h , the same great offer from CS Carla: "i am glad to offer you our generous 32 monthly match bonus"

    they keen keep it...
    and your super manager and friend Pat have also done absolutely nothing for sinclays, me and the much others...

    i ma sure, that i would have earned with all the deposited and wagered money between 300 - 400 $ cash back, loyality or comp points in ANY other MG CAsino

    again, i am glad , that i have uninstalled their software...

  38. Oct 28, 2005
  39. Ed Ware

    Ed Ware Dormant account

    Hi All

    An interesting thread and one I thought I should contribute to on behalf of 32Red. As has been pointed out, we do get a good deal of very positive comment on our service and as I am sure you can imagine we are extremely proud of the accolade Casinomeister has bestowed upon us for the past two years. I believe this official recognition is for good reason, but we are sensitive to any shortfalls in our service and take the opinions of the posters in this thread extremely seriously.

    It is worth highlighting though, that some of the issues raised in the thread are absolutely not in our power to overcome. Some most certainly are, and some may well be just simply differences in opinion or preference. There seems to be three main areas of discussion which I am going to respond to, namely:

    1. Results of games at the casino
    2. Interaction between 32Red and our players
    3. Player offers, bonuses and complimentary casino chips

    The central issue raised initially by silcnlayc was her results at the casino. We fully appreciate the frustration of not winning and as a player myself, I know the feeling well. Indeed, to suffer from a bad run or a number of losing visits to the casino is not much fun at all. However, as Webzcas has broadly explained, the result of a game is (quite rightly) out of our hands. We are responsible for providing fair and reliable casino games but we have no influence whatsoever over payout percentages for these games. The Random Number Generator at the 32Red Casino merely delivers a random result and is not governed in any way. Its worth picking up here that the RNG doesn't "consider" whether there's a 1, $1000, free play bet, or even who the player is, it just churns out a random outcome. This isnt anything special, its only what you expect and it is actually what you get.

    Turning to the feedback on our service, I firmly believe that what we deliver is the result of a focus on the player, attention to detail, and ensuring every member of the team treats our players in the way in which they would like to be treated themselves. I dont need to add that this isnt at all high brow, but it is honest hard work and its what we believe the player is after. I would like to say to the Forum (but particularly to funeralparty) that to be seen as nose in the air is not something we aim for and will work hard to overcome that false impression. Our duty as an operator is to offer the very best service that we can, to cherish our players, and add as much fun to the gaming experience as is possible. Our policy is to help out where we can if players are having a bad run, and pay-pay ASAP when they win.

    We do our best to make it easy for players to contact senior management here and many interact with Pat Harrison and me on a regular basis. We post our details and email addresses on our website to encourage just such feedback and to ensure we are on top of how players see 32Red support and promotions. Of course we pick up service issues along the way but it's disappointing to hear of specific incidences in this thread where we have fallen short. Please be assured that we are as desperate to provide first-class service as players are to having it delivered to them. In this vein I would urge anyone unhappy with our service to either contact me direct, or indeed to drop Pat a line at This email is not visible to you. to help us rectify matters.

    The third item raised is in connection with bonuses, loyalty points and comps. There is no doubt that there are casinos out there who offer bigger bonuses, more loyalty points and more complimentary free chips. As has been highlighted in this Forum recently, there is always at least one operator who is prepared to offer (seemingly) amazing free chip offers. So, we have decided to be satisfied that we are never going to be able to offer the single best offer of free chips in the industry, to all players, all the time. Instead we have attempted to offer value and benefits where we believe it is sensible to do so. For instance at the moment, 32Red is running a Monthly Match Bonus, a Red Letter Day promotion each Thursday, a Witches Wealth Slots Challenge, a Halloweenies Slots Challenge, and our 3 Card Poker Challenge has just finished. Our Club Rouge programme has been widely acclaimed by players who are members. In addition, the basis of the platform we operate, including where we are licensed, our credit and debit card processing arrangements with Barclays, and the use of Patsy Kensit as our celebrity dealer are also important differences that players take into account when judging our service.

    I hope that my note isnt too long-winded, but I apologise in advance if it is! As mentioned above, please feel welcome to touch base with either Pat or me as it is always a pleasure and an education to get the players point of view.

    Best wishes

    Ed Ware
    32Red Plc
    1 person likes this.

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