21grand :( :(

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Being from the US i just took it for granted that everyone has some form of picture ID, whether it be a State ID, Bank ID ,Passport ect.

My question is as im wanting to better understand the Doc's needed for players who do not have the above items.

(1) How does one go about cashing a check at a bank in your respected country, will just a Birth Certificate work?

(2) Your pulled over for speeding, do you just whip out your ole Birth Certificate from the the glove box or purse/ wallet?

(3) When you go to vote, what form of ID do you use, we have a voters reg. card here, no picture, but does work for ID needed places.

(4) In many European nations they have free medical, so are you not issued a medical card, how do they know its you and would that work as a form of ID?

(5) I can understand any Casinos concern for wanting some form of ID as ID theft is a big problem not just here but everywhere.

(6) What proof can you provide that the Bith certificate is yours indeed and not stolen.

Im sorry for all the questions as i just want to know, i carry my DL. in my purse along with my S.S card, voters Reg card and several other forms of ID including a check cashing card, my Auto Insurance is in my glove box along with the vehicle reg.

Its just hard for me to understand as my Birth Certificate and other items are in a lock box and in 47 years on this earth my addy and name have changed several times.

So as an American it seems strange to me not to have some sort of proof as to who you are besides a BC. and i cant blame the casinos for wanting some other form of ID.


Laurie


Edit: I do hope the casino works something out with you and you get paid.


Thanks for the reply... with regards to your questions:

1) For cheques you just need your bank account number, on the cheque is written who its paid out to (i.e you, the account holder)

2) Nope, I dont drive myself but I know if your pulled over you tell them your name, date of birth and home address, and show them 1 thing with your name on (could be anything from a junk mail letter to a shopping list with your name on), they check your records on the DVLA database and check the cars registration to see all matches, if it doesnt match up they take you down the station

3) Nothing. I believe when you are born here and registered you are put on the electoral database. When it comes to voting a card is sent in the post, where you just take to your nearest voting premesis, hand it in and vote (the card only has your name and addy on, not much else so its not "id")

4) We never get medical cards. If you want an appointment with a GP you simply phone up the surgery, give them your name, date of birth and confirm address, they then bring your records up on screen and give you an appointment time.

5) not a question..so no answer

6) That goes the same for proving a passport is yours, its just as easy to steal someones bag containing their passport, bank card and other details. You could then sign up to the casino in their name, deposit with their card and use their passport as "ID". Once approved you can withdraw "your" winnings to your own e-wallet and wham...fraud complete. The only thing a passport has that a birth certificate doesnt is a photo... but the photo could be of anyone, no casino will ever know its you.

Granted nobody can complain at a casino for wanting ID. I agree theres lots of fraudsters about... But what I can complain about is the restrictions by only accepting certain ID forms. When it comes to fraud they should want to filter out fraudsters from legitimate players. The key way in which this should be happening is by knowing the laws of countrys and how things opperate in that country and using their inititive to see if its proven (for example, Anyone who really looked into my full situation when it comes to depositing where I would be able to supply bank statements just a few days old and a birth certificate as well as my deposits being by "verified visa" which are all linked to the same name and address could fully see that its impossible for anyone else to steal any of this information)


As with the suggestion of someone being able to make up a birth certificate. I dont see how its possible in this day and age even with the technology, whats more if there was a suspicion that a birth certificate was a fake theres many many websites around that contain registration details of a birth or death (such as ancestry) this can simply be used as a search tool on that persons name to make sure the date of birth registration on the birth certificate matches
 
Thanks for the reply... with regards to your questions:

6) That goes the same for proving a passport is yours, its just as easy to steal someones bag containing their passport, bank card and other details. You could then sign up to the casino in their name, deposit with their card and use their passport as "ID". Once approved you can withdraw "your" winnings to your own e-wallet and wham...fraud complete. The only thing a passport has that a birth certificate doesnt is a photo... but the photo could be of anyone, no casino will ever know its you.


As with the suggestion of someone being able to make up a birth certificate. I dont see how its possible in this day and age even with the technology, whats more if there was a suspicion that a birth certificate was a fake theres many many websites around that contain registration details of a birth or death (such as ancestry) this can simply be used as a search tool on that persons name to make sure the date of birth registration on the birth certificate matches

I think Lauries questions were for the most part in general, not so much casino geared. Yes, You can steal a passport and use it online for ID easily I am sure, however using it in person without altering the photo is another matter.
Regarding the Birth Certificate, forging one to use online would be MUCH easier then to use in person anywhere. Birth Certificates have special marks on them to show they are originals, You can not even use a copy of one for a lot of things, it HAS to be original. So if sending a copy online they really can not determine if things such as watermarks, embossings, etc. are legit. I doubt a casino is going to take the time to research wether a person is alive or dead and confirm it is indeed that specific person anyway.
Not ragging you sparkz I hope you get your money and can keep using your certificate, I think I am with a lot of USA'ers who are just amazed at how lax some of the ID req. are in the UK. Not saying we are perfect here by ANY means lol, just a while different animal and we are curious about how you go about the day to day without these things we are just so used to.

One thing though, I like the idea that everyone is automatically registered to vote just by being born in the country. We would probably have a lot more voters here if it worked that way.
 
yea lol, well with the vote thing thats a guess, every election i get the voting card through the door. Usually a few days later it goes in the bin because it seems in the UK, it doesnt matter who you vote for it always ends the same. While the campaigns in process, all party's try and make themselves look good, but its the same old when they get in with excesses of tax increase :S
 
Just an update:

Well I have to say a big thank you to 21grand. I'll be happy to admit when im in the wrong and quite possibly I was in the wrong.

Had a phonecall and a lot of explanations. Regarding the ID matter it was not in 21grand's hands but rival.

Over the past few days everything has been done to aid me in this by 21grand which makes a change compared to what other rivals are like.


I can appreciate all the help by the 21grand team and I can only appluad their help with solving this incident

I will be playing again :D
 
Chloe, I have left you a visitor message, a private message and I have also sent in two emails as well over the past 57 hours to 21Grand Casino!

NONE of the above have received a response....WHY??:mad:
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emails i think have been something down to rivals behalf (obviously they signed up with a rival email addy) so some emails are bouncing on their servers
 
rob i sent u an email about 10 mins ago...

I am not in casinomesiter everyday! please check your email and you will see all been done :)

Glad we could help and being from the UK I have to say the lack of ID is mad, hence a major amount of ID theft, which did infact happen to me..

Also with regards to the chat history depending on the how long ago it was we can look at it in live chat when that person is in a chat.. (Not always but a lot of the time)

have a happy week everyone..
C
 
Thanks for being understanding Chloe :D, yea it is madness, I never really thought about it before as things in the UK were just so standard. But I think more than anything it makes me wonder when Im hearing of USA members who are asked for everything other than blood samples just to get the simplest things
 
rob i sent u an email about 10 mins ago...

I am not in casinomesiter everyday! please check your email and you will see all been done :)

C

Yea, of course I understand that you are not in CM everyday but that does still not explain the lack of and no response to my first email that I sent to support over 57 hours ago, does it?

I also just checked my email and there is no response still, even in the spam filters.

Did you send this email response to the email address that I sent my first email from? And also the one that I included in my private message here?
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lol kakata.... not as of yet, however from everything that has gone on its obvious 21grand went above the call of duty to accomodate me (even as far as being in touch with rival on my behalf)

From the phonecall chat I know for real now that it wont be long until my money is with me, and im sure as we speak its being sent through the payment departments for final checks.

In a way im glad I havent got the money yet because by time its cashed in from moneybookers it will be payday :D and that will top it up :D
 
Yea, of course I understand that you are not in CM everyday but that does still not explain the lack of and no response to my first email that I sent to support over 57 hours ago, does it?

I also just checked my email and there is no response still, even in the spam filters.

Did you send this email response to the email address that I sent my first email from? And also the one that I included in my private message here?
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C'mon Rob....57 hours and you already complaining???
 
C'mon Rob....57 hours and you already complaining???

LOL K...:D

I have been passing private messages back and forth now with Chloe for the past hour and she has worked out my issue of the lack of communication. There does seem to be a real issue on Rivals end with their email servers as we both checked it out as well with sending a couple back and forth.

Hopefully Rival will get that issue sorted out fairly fast, at least I hope they do.
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Yea, I read about their email issue above but the two emails I sent never bounced back and they were both sent to support@21grandcasino.com

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I have never had a problem getting a hold of Chloe, Julien or Maxim when i needed anything. Sparkz, im glad they were able to work that out for you, they really have impressed me thus far:thumbsup:


Laurie
 
I have never had a problem getting a hold of Chloe, Julien or Maxim when i needed anything. Sparkz, im glad they were able to work that out for you, they really have impressed me thus far:thumbsup:


Laurie


Thanks :D. Yea does make a change, usually rivals you expect the poor kinds of support, but this shows if one rival can go overboard with all the help, then theres no reason any other rival cant
 
I have never had a problem getting a hold of Chloe, Julien or Maxim when i needed anything. Sparkz, im glad they were able to work that out for you, they really have impressed me thus far:thumbsup:


Laurie

Nor have I until the last several days. That is why I posted that above about her and I trying the back and forth emails. Rival should get it fixed shortly.

It is my opinion though that any online casino that you send an email into support should at the very least acknowledge it within 4-6 hours at the very most ....anything less and it is piss poor support IMO!
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rob i sent u an email about 10 mins ago...

I am not in casinomesiter everyday! please check your email and you will see all been done :)

Glad we could help and being from the UK I have to say the lack of ID is mad, hence a major amount of ID theft, which did infact happen to me..

Also with regards to the chat history depending on the how long ago it was we can look at it in live chat when that person is in a chat.. (Not always but a lot of the time)

have a happy week everyone..
C

The UK government HAVE thought about ID cards, but they are both expensive to implement and UNPOPULAR with many, who see it as the beginnings of a "police state" where everything you do is monitored.

The UK government DOES monitor us though, but it is done through mass databases, and NOT by issuing ID cards for use at "checkpoints".

In order to issue ID cards, the process of vetting applicants also has to be secure, this makes the whole process VERY EXPENSIVE INDEED. The government would have to issue cards to around 70 Million people over the next 10 - 20 years, and they would have to be standard.

There ARE calls for a voluntary scheme though, NOT compulsory (so does not upset the detractors), but designed for ANYBODY who finds it a problem proving their ID. There is a trial, and I believe it may have just gone national. I found a leaflet in a motorway service station for:-

"validateUK - national proof of age for all ages"

Website www.validateuk.co.uk

Although run as a proof of age card for restricted goods, it has an application process similar to the OLD passport application process, and costs a mere £10 compared to the £150+ of a passport.

It is nationally recognised under the governments new "pass" ID scheme, and the card bears a photo and DOB on the version for adults. Minors have 2 additional fields, "16 on....." and "18 on......".

Application can be made with a birth certificate & medical card in the absence of a passport or driving licence.

You can get your application "notarised" at quite a few LOCAL places.

The application will, of course, be cross checked with the various government databases before a card is issued.


As for passports, customs ARE very concerned about the practice of various companies and organisations saying they "require" a copy in order to provide some service, or validate the ID. THIS practice has been a MASSIVE problem, and was implicated in the recent assassination in Dubai using fake UK passports.
In response, ALL drivers licences will be issued with a BLACK & WHITE photo, and passports MAY follow suit. This would prevent, in part, the creation of a false application for another document using a photo copied from another - such as a passport from a colour photo copied from a drivers licence.

The UK government KNOW FULL WELL that hotels, companies, casinos, etc are demanding such items, and it IS ILLEGAL under UK law to demand a PASSPORT copy IN COLOUR, and citizens are advised to resist such requests, and maybe REPORT THEM. The position with a drivers licence is less clear, the document is less sensitive, and the black & white photo should be enough to limit misuse of copies.

The eventual aim is to move to biometric passports, where the information WILL NOT BE "plain text", so will be of NO USE to a casino requesting a copy UNLESS they are authorised to access the passport database to obtain a "decode" of the biometric information, which can then only be used to verify a person if they can be fingerprint or iris scanned.

The validateUK adult photo ID and DOB card is the nearest we now have in the UK to a "National ID card", and it only costs £10, and is voluntary.

The only other option (other than a passport) for a non-driver is a provisional photo driving licence, which costs north of £50 now, and is ONLY intended for those learning to drive, with the DVLA feeling it's use merely as a proxy ID card "misuse".

ANY casino operating in the UK market MUST familiarise themselves with how things work here, and NOT say things like " it works like this in MY country, so it MUST surely be the same in yours".
 
ID verification

I've been reading several posts about the UK not requiring an ID, I get it but when researching the drinking age in the UK it's 18 and they require an ID. If an ID isn't available or wanted then what's used to verify the age of 18 and up? I'm missing something here.
 
HI PV
the new driving license does have a picture on it, but the old ones dont.
also when u goin to uni you get a picture ID, but this is for 17 year olds upwards. again this is a newish thing..
ID is very lax in the UK and ID theft is crazy..
 
I've been reading several posts about the UK not requiring an ID, I get it but when researching the drinking age in the UK it's 18 and they require an ID. If an ID isn't available or wanted then what's used to verify the age of 18 and up? I'm missing something here.

The "validateUK" scheme has been designed with this in mind. IF someone has trouble in pubs because they "look too young", they can get this card, and this is accepted as proof they are over 18, and eligible to buy alcohol, tobacco, and restricted items such as kitchen knives & solvents.

If someone does NOT have such trouble, they can choose NOT to have the ID card.

HI PV
the new driving license does have a picture on it, but the old ones dont.
also when u goin to uni you get a picture ID, but this is for 17 year olds upwards. again this is a newish thing..
ID is very lax in the UK and ID theft is crazy..

I had a uni picture ID in 1979, it's an old idea, but for a long time this was never an issue because pubs were far more lax about serving younger people, and would often take it on trust if they were told they were 18, unless it was "bleedin' obvious" they were not.

The strengthening of age restriction laws has created a need for people to be able to prove they have reached the ages of 16 and 18. Given that the legal age for GAMBLING is 18+ in the UK, the validateUK card is suitable proof of age for this purpose, and when cross checked with supporting documents would fulfil the role of proving ID remotely with the same degree of security as the current Drivers licence + utility bill/bank statement combo.


Sadly, the problem doesn't end there. Whilst we have the validateUK universal (but voluntary) national photo ID card, we are LOSING things like snail mail utility bills and bank statements. Many are now sent via email as PDF files, rather than being printed off and posted. The PDF files are NOT an online "screenshot" statement, but an EXACT replica of what would otherwise have been posted out, thus they bear all the relevant fields such as date of issue and mailing address.

There is soon only going to be ONE way the casinos can be 100% sure of address, which is THEY post something UNIQUE to the player, and get them to either scan it & send back a copy, or type in a code of sufficient standard that it cannot be guessed, or generated by "key generator" software, such as is sometimes used to validate pirate software.

ID theft is "crazy" in the UK, but it is NOT just because we have no ID card. Even if we DID, the danger would then exist that the ID thieves would steal our data, and then get a fake ID card, making it even EASIER for them to pass scrutiny. Already they have no problem getting fakes for such "secure" documents as Drivers licence and even passports.
Partly to blame is the sheer carelessness of COMPANIES that hold and process our data, the numerous laptops "lost" by government officials, sending personal data ON CD BY ROYAL MAIL:what:, insecure firewalls protecting databases, poor vetting of staff granted access to sensitive areas, poor training - leaving data exposed to "blaggers".
This stellar incompetence is why there is such strong opposition to the proposed alternative to ID cards, the "National database" that would hold all the information about us in one place.
The other worry is "function creep", as happened with the UK CRIMINAL DNA database, whose function was allowed to "creep" towards a national DNA database until the European court reigned the UK government in by saying that ONLY the DNA of CONVICTED persons could be held "forever".
People are worried that "function creep" will turn a "harmless" ID card or database into something that can be used to restrict/record our every movement and action, and with the additional fear that the data will be released to wider and wider groups of organisations, perhaps to the extent that we are persecuted by petty officialdom every waking (and even sleeping) hour of our lives.

Other countries are different, they are used to ID cards, BUT how popular are they? Have governments misused them, or engineered "function creep"?


I am IN FAVOUR of a nationally and INTERNATIONALLY recognised UK ID card, BUT it would have to be RUN PROPERLY, and there would have to be rights to check & correct the data, as currently exist with our credit files. It would have to be robust enough to stamp out much ID theft, and there would have to be EFFECTIVE safeguards in place to protect our data, and EFFECTIVE sanctions against those who expose this sensitive data to those not authorised to have it - "sorry", and a cover up, is NOT good enough.
The laws surrounding it should NOT be so draconian as to punish mere mistakes, such as nipping out in the "wrong trousers", and not having it with you.
 

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