21Casino play and go slot issue

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dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
For the last 3 days, when playing png slots, after a few spins it freezes, crashes the game, and afterwards the slot wont reload. Experienced this on different browsers, anyone else having the same issue?
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
21Casino have a terrible interface and theres problems all the time. Does it do it on other brands or just WHG sites?
If the slot won't reload it's probably a stuck game, you will need support to fix it.
@jacksparks
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Morning @dealer wins ,

Sorry to hear about the issues you're experiencing. Have you explained this to Customer Support? If so can I please have your username or email via pm so i can view the ticket and keep an eye on it? If not please raise it with them and let me know your email via pm so i can then follow it up.

As a white label operator we have no access to the integration between WHG and the game provider so i can't see the server logs or if a game round is stuck, I can however monitor the progress of a ticket. Any information such as device, time etc will be useful in trouble shooting.

Regards,

Jack
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I like 21Casino well enough for several reasons (high RTP, active rep here, reasonable bonuses etc), but TBH when it comes to some providers you may as well just not bother, a lot of the time you'll be doing well to get through 100 autospins without the slot bombing out.

I tend to just stick to NetEnt when I'm playing there now, you can still see the spins happening that on a different provider would cause a disconnect/error, but for some reason the NetEnt integration seems to be more tolerant of the delay/lag, and most of the time will carry on. About 10% of the time you'll get a server error and need to reload the slot. Certainly I can have a NetEnt slot get through hundreds of autoplay spins on a single stretch at 21Casino without too much trouble, which is pie in the sky for many other providers there.

Anything that uses the SG/Blueprint platform (you can tell by the autoplayer config screen) seems to be particularly bad.
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
Morning @dealer wins ,

Sorry to hear about the issues you're experiencing. Have you explained this to Customer Support? If so can I please have your username or email via pm so i can view the ticket and keep an eye on it? If not please raise it with them and let me know your email via pm so i can then follow it up.

As a white label operator we have no access to the integration between WHG and the game provider so i can't see the server logs or if a game round is stuck, I can however monitor the progress of a ticket. Any information such as device, time etc will be useful in trouble shooting.

Regards,

Jack
Hi Jack, Im not bothering with a ticket etc, I got my png hit from OJO instead until 21Casino sort it. Thanks for the reply.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Hi Jack, Im not bothering with a ticket etc, I got my png hit from OJO instead until 21Casino sort it. Thanks for the reply.
wise decision i have have an ongoing problem with games logging out since august just keep saying its being investigated by microgaming whom seem to be very very slow.
 
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