ATTN: Casino Rep 21Casino - Nanny state overkill

Try these games at 21Casino

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
@Casinomeister Thank you for your update - appreciated.

I have previously found the rep very helpful and responsive - and i do agree with the comments above that general acknowledgments go a long way. I understand the GDPR limitations - BUT general - i.e non-account specific - information, guidance and suggestions can always be made, as can general policy outlines.

I will stress that other than the frustration of the initial account being blocked - the overall procedure was not awful.
I will stick to my guns that this session - other than being long - did not exhibit any signs of problem gambling, and if the account activity had been reviewed prior to contacting me then this could have been avoided. What actually happened, is that only after i was contacted did anyone look at the history - and acknowledge that the entire session had been controlled. Especially given that as soon as I did start to show a small loss towards the end, I made a withdrawal instead.

Probably time to close this post though - thanks all for thier input....
 
21Casino is reviewed at Casinomeister - it's an accredited and vetted - highly recommended casino here.

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Yo @Mouse75

Can I just ask if that once your account was reopened, promotions were still available to you?
I was told (after asking) last night that my account is under review (although its been unlocked?) and that i should not panic that I can't see any on site messages or recieve any promotions over any of the WHG group, because this is standard procedure for all players.

I'm just wondering if this is a half assed lie or if you also received this "standard procedure" even after your account was reopened?
 

Mouse75

Experienced Member
Joined
Nov 16, 2018
Location
Southport
@TheAddict I don't use many promotions to be honest. Mostly cos, my normal play style is deposit somewhere between £100 and £200. Play lots (hopefully!) games in a bonus hunt style similar to streamers until balance gone, then play off bonuses, then withdraw the balance.

Playing this way, my losses have been substantially lower, and vice versa - if i hit a big bonus playing them out, then i'm withdrawing my profit instead of continuing to play and seeing it go bye bye,

However, this style of play would be classed by almost all casinos as bonus abuse, so I tend not to take ANY bonuses with any sort of wagering restrictions.

In short - sorry bud - can't help!
 

jaydub

Newbie member
Joined
Jun 18, 2020
Location
dublin
I have a 300% deposit bonus on 21casino , i didn't play with them for so long bcoz my deposits with VISA always got rejected in the last 12 months eventhough I was able to deposit elsewhere.... Now they sent me something like we miss you with this 300% percent offer , still can't deposit with my VISA , spoke to live chat who said if the offer appears on skrill deposit it should be fine , so going ahead with skrill deposit , can i really use skrill to use bonuses ?
 
Top