Baptism by Fire - success 21Casino enters the flames!

Try these games at 21Casino
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
do you accept paypal?and who long it takes for cashout on paypal..p.s. most of casinos cashout on paypal is 5min (Videoslot and Rizk) to 2hrs.what's on 21Casino?
In case the rep isn't round over the holiday weekend, they accept paypal from the uk at least, and there is a 48 hour pending period, unless thats changed very recently.
 
21Casino is reviewed at Casinomeister - it's an accredited and vetted - highly recommended casino here.

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Is this the standard answer live chat are taught during training? It’s the only answer I ever get and IT NEVER MAKES A BIT OF DIFFERENCE.

I had to chuckle to myself when i read this although its not really that funny. I think its my coping mechanism from having the same experience numerous times.

There seems to be an ignorant flippancy to the treatment from live chat with some casinos, i didnt have that with 21casino but i definitely feel your pain.

On the whole, in my experience, the majority of the casinos suffer from a lack of training and professionalism.
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
do you accept paypal?and who long it takes for cashout on paypal..p.s. most of casinos cashout on paypal is 5min (Videoslot and Rizk) to 2hrs.what's on 21Casino?

Hi @GameRoom sorry for a delay in my answer as @colinsunderland said, we do accept PayPal in UK. As for the withdrawal time, this was already a topic earlier - we are working on the automated withdrawals so the cashout can be really fast on e-wallets. Until we have that tech in place the processing time is 48h.
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
I played at 21 yesterday and everything was okay until I triggered a bonus on book of gods. On loading the bonus the game crashes. Reload (btg so recovering game) game crashed.

Go to live chat and explain the situation. I get told change your browser to Google Chrome and delete cache and cookies. Is this the standard answer live chat are taught during training? It’s the only answer I ever get and IT NEVER MAKES A BIT OF DIFFERENCE.

There was also a big language problem where I kept mentioning bonus round and kept getting told I had to play cash funds first. :what:Anyway I changed to Chrome and as I suspected made no difference so back to live chat. Different person so explain it all again and it has been passed on to the relevant department.

I appreciate things go wrong and malfunctions happen but when they do it’s the speed and professionalism, my issue is dealt with that counts. This was 40 minutes that felt like it should have taken 10 to have arrived at the same outcome.

I play slots everyday and I doubt I have ever been on live chat more than 20 times ever. That’s the way I like it so having this occur a couple of days into a new experience is unfortunate but these things happen. All I need now is for them to say it paid x10. What’s the betting?:rolleyes:

Hi @snorky510238 :)
I'm sorry you had this experience and you had to spend 20 min. in conversation with CS.
Unfortunately, malfunctions with games are happening sometime and it's never pleasant.
I hope you had a good run after this happened and I wish you good luck in any of your casino experiences - big winnings and no tech issues :cheers:
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Hi @snorky510238 :)
I'm sorry you had this experience and you had to spend 20 min. in conversation with CS.
Unfortunately, malfunctions with games are happening sometime and it's never pleasant.
I hope you had a good run after this happened and I wish you good luck in any of your casino experiences - big winnings and no tech issues :cheers:
To be honest I took a bonus so I have a problem. I have lost the cash part of my deposit since then which has left me with just the bonus funds.

If I start playing the bonus funds and receive the outcome of the malfunction (should it be favourable) I will have to wager it before I can withdraw. Therefore until I know the outcome I am reluctant to play there.
 

jumboshrimp

Experienced Member
PABinit
MM
Joined
Aug 16, 2014
Location
Ontario
I registered but I got a pop up saying you are banned yet fruitycasa has unblocked me. Send an email and it says to come on live chat but I can't access livechat. I am in a loop.:xxx:
 
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Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
@snorky510238
I have investigated a bit and I found out that there is an outcome to the malfunction, you should have an email from CS. It is confirmed that the malfunction happened on the Play N’Go side. You could continue to play with bonus money as any debit taken from cash account resulting in a credit is returned to the cash account and any debit taken from bonus funds is returned as bonus funds.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
@snorky510238
I have investigated a bit and I found out that there is an outcome to the malfunction, you should have an email from CS. It is confirmed that the malfunction happened on the Play N’Go side. You could continue to play with bonus money as any debit taken from cash account resulting in a credit is returned to the cash account and any debit taken from bonus funds is returned as bonus funds.
Okay thanks for that. I refrained from playing as I thought it might complicate matters If I started playing the bonus funds. In as much as if you withdraw from the cash deposit you lose the bonus funds so if you were to try and withdraw retrospectively once you had started playing the bonus funds I am not sure how that would work as it’s a bit of a unique situation.

Anyway if it has been sorted there’s no issue. Thanks for letting me know. :thumbsup:
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
@snorky510238
I have investigated a bit and I found out that there is an outcome to the malfunction, you should have an email from CS. It is confirmed that the malfunction happened on the Play N’Go side. You could continue to play with bonus money as any debit taken from cash account resulting in a credit is returned to the cash account and any debit taken from bonus funds is returned as bonus funds.
Hi @Maja Branders Partners

I have received the email saying that 40p has been added to my account. Are you sure that this is the same issue?

My issue was regarding the outcome of a bonus round that I could not play out on the game book of gods which is a BTG game and not Play N’ Go.

I had a 40p win on triggering the bonus which means the bonus itself paid 0 is that correct?
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
Hi @Maja Branders Partners

I have received the email saying that 40p has been added to my account. Are you sure that this is the same issue?

My issue was regarding the outcome of a bonus round that I could not play out on the game book of gods which is a BTG game and not Play N’ Go.

I had a 40p win on triggering the bonus which means the bonus itself paid 0 is that correct?

I'm sorry for writting Play N' Go, this was my mistake, my brain works in mysterious ways :(
I've been told that the malfunction was on the provider side, the rest is history.

I can confirm that our CS agent escalated the game query to NYX who we get BTG games from (they act as an aggregator). If you'd like to discuss further you can reply to the email as I do not have a direct line of communication to the game provider.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I registered but I got a pop up saying you are banned yet fruitycasa has unblocked me. Send an email and it says to come on live chat but I can't access livechat. I am in a loop.:xxx:

Hi jumboshrimp - just a reminder - please be respectful towards our casino representatives and their customer service. Thank you.
 

jumboshrimp

Experienced Member
PABinit
MM
Joined
Aug 16, 2014
Location
Ontario
Hi jumboshrimp - just a reminder - please be respectful towards our casino representatives and their customer service. Thank you.
I was never disrespectful to their customer service and I don't think I am being so to Maja. She hasn't answered pm, she doesn't seem to be representing them just a higher form of an affiliate imo. Sell. sell. sell but not to me. I assume she has blocked me but they won't answer me just abig runaround with no answers?? that is the reason for using your emoji. Point taken CM.
21.JPG
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
I registered but I got a pop up saying you are banned yet fruitycasa has unblocked me. Send an email and it says to come on live chat but I can't access livechat. I am in a loop.:xxx:

@jumboshrimp your Fruity Casa account wasn't "unblocked", as it was closed on your initiative back in the days. When you requested the account to be reactivated, it was reviewed and you have been informed in email that your account will not be reactivated. That is the reason you can't create an account with 21 Casino or any other casino in our network. You aren't in a loop.
 
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snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I'm sorry for writting Play N' Go, this was my mistake, my brain works in mysterious ways :(
I've been told that the malfunction was on the provider side, the rest is history.

I can confirm that our CS agent escalated the game query to NYX who we get BTG games from (they act as an aggregator). If you'd like to discuss further you can reply to the email as I do not have a direct line of communication to the game provider.
Hi

I have replied to the email but heard nothing since. Can you confirm that the issue was raised with NYX and that the total cash won in the bonus round was 40p please. I want to make sure I am understanding this correctly.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Hi

I have replied to the email but heard nothing since. Can you confirm that the issue was raised with NYX and that the total cash won in the bonus round was 40p please. I want to make sure I am understanding this correctly.
Lol how lovely a zero paying bonus but you got your 40p stake back
Result haha
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
Hi

I have replied to the email but heard nothing since. Can you confirm that the issue was raised with NYX and that the total cash won in the bonus round was 40p please. I want to make sure I am understanding this correctly.
Hi @snorky510238
I followed up on your request. The result you got (40p) was concluded by the game provider and that is what was awarded as a result.
On my request from our CS to revisit your request with the game provider, this is what I have learned:
Our CS cannot re-escalate this directly from the support, they can do it after the unsatisfied player escalates this trough "complaints" by sending an email to [email protected] with his dispute.
 

GameRoom

Banned troll
Joined
Nov 23, 2019
Location
Trollville
Hi @GameRoom sorry for a delay in my answer as @colinsunderland said, we do accept PayPal in UK. As for the withdrawal time, this was already a topic earlier - we are working on the automated withdrawals so the cashout can be really fast on e-wallets. Until we have that tech in place the processing time is 48h.
Wagering on 21 it say 35x is that max bonus £300x35=10500? or I need to wager my deposit £1000 plus bonus £300 wagering 1300x35=£45500 wagering in total ?
 

Maja Branders Partners

Dormant account
Joined
Mar 5, 2020
Location
Malta
Wagering on 21 it say 35x is that max bonus £300x35=10500? or I need to wager my deposit £1000 plus bonus £300 wagering 1300x35=£45500 wagering in total ?
Hi @GameRoom :)
We have a parachute bonus, the wagering requirements are only for the bonus not the deposit.
 
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