21 Casino withdrawal issue.

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Incidently, Ive been VIP here for a longtime and never had this before.
i cant understand what the problem is?
You stated before on 21 casino it was a compliance issue?
Well Ive made lots of deposits with no trouble.

Then i get that message you see in the image I posted which no one can give any details on.

Best regards.
Hey, honestly I do not know what it is. It's a platform message that appears in the cashier. I assumed it was a compliance issue with the message that appeared in your screenshot from 21 Casino. As the issue was then seemingly resolved (you got paid out), I did not further investigate if i am honest. I'd be doing you an injustice if I made more assumptions - best that the people at Jonny Jackpot resolve it for you with the WHG finance department as they will have all the information to hand. I'll chase them up tomorrow if they haven't replied, sadly as it's Sunday evening I am not sure the guy I messaged will read it today.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
A further update to this saga.

I received an email from accounts that I should yet again add my bank details to the system so they can do a transfer.

This is the sixth time I have done this and still I get the error message.
I funded this account with paypal and they will not pay it back to that account despite accepting deposits from it.

So now I await the next stage of this sorry saga..........
 

Attachments

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
After being on live chat again (i have spoken to all the agents now)
They said they would speak to the relevent team again.
I received an email and still the same error.

They disabled the paypal option from my account so I cant withdraw to that yet I can still deposit.
I never got an answer why that was.

They keep insisting on me doing a bank transfer which does not work as shown in previous images I have posted.

I am flying out in the early hours so communication will be sparse etc.

Im only asking for my withdrawal to be honoured and I have asked them to manually do it back to the source I funded the account with (paypal) but nothing, just getting passed around from dept to dept etc.

I have emailed both reps again but no replies as yet.
Any advice welcomed.
Many thanks.
 

Attachments

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top