Hey, honestly I do not know what it is. It's a platform message that appears in the cashier. I assumed it was a compliance issue with the message that appeared in your screenshot from 21 Casino. As the issue was then seemingly resolved (you got paid out), I did not further investigate if i am honest. I'd be doing you an injustice if I made more assumptions - best that the people at Jonny Jackpot resolve it for you with the WHG finance department as they will have all the information to hand. I'll chase them up tomorrow if they haven't replied, sadly as it's Sunday evening I am not sure the guy I messaged will read it today.Incidently, Ive been VIP here for a longtime and never had this before.
i cant understand what the problem is?
You stated before on 21 casino it was a compliance issue?
Well Ive made lots of deposits with no trouble.
Then i get that message you see in the image I posted which no one can give any details on.