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WARNING 1xBet is locking accounts, confiscating player balances

Discussion in 'Casinomeister Warnings' started by maxd, Mar 17, 2017.

  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    A PAB came to us several weeks back wherein the player's account had been locked after a withdrawal request. The casino had then requested heaps of documents and the player had fulfilled all those requests, twice. Finally the casino demanded that the player send paper copies of notarized documents to their mailbox address in Russia. The player did so and it turned out the documents could not be delivered.

    Ok, maybe something went wrong with the delivery. But the player did their homework and found another player that had gone through exactly the same thing, including the same no-go getting the docs delivered to that address in Russia.

    At this point it has not yet been verified that the docs were sent to the exact address specified by the casino. However, I'm posting this Warning because all of this is sounding way too dodgy and players need to be on high alert regarding this casino:

    WARNING: 1xBet (1xbet.com) is locking player accounts and subjecting players to excessive demands for KYC verification including demands that paper documents be sent to a non-existent mail address. The end result is that the player's balances have been confiscated and they have no recourse to get their money released and paid. Players are strongly advised to avoid this casino until there is good reason to believe that the casino has cleaned up its act.
     
  2. maxd

    maxd Complaints (PAB) Manager Staff Member

    Just a bump to say that judging from what we're seeing in PABs received the problems at this casino haven't gone away. The casino has a bad habit of saying "we don't like the player's documents, they must send notarized copies to Russia by post."

    Given the cost of getting documents notarized + the apparent problems the casino has keeping a valid postal address + the unreliability of the Russian postal service this effectively means the casino is blowing the players off: the chances of them actually receiving the documents AND processing them AND accepting them AND paying the player is so close to nil that the whole effort is pretty much a big, expensive boondoggle. It looks a lot like the casino is just throwing up enough barriers to the players that they'll give up and walk away. Very uncool!

    The best we can do for PABers is to send their PAB details to the casino in the hopes -- admittedly hopes that we're not holding our breath over -- that the casino will do something about it.

    In other words we can't chase these issues like normal PABs because we know from experience that the chances are very high that the casino will either ignore us or repeat their "send documents" foolishness.
     
    Last edited: Jun 23, 2017
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Unfortunately this has proven singularly ineffective: a series of complaints over the course of the year have shown that the player gets their hopes up and the casino is simply ignoring and/or rejecting the stuff we send them. So ...

    Be Aware: effective immediately we can't help you with complaints regarding 1xBet and related properties. Make no mistake, these guys are as roguey as they come. Players are STRONGLY advised to deposit their gambling dollars elsewhere.
     

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