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Bogus Complaint 12betcasino complaint

Discussion in 'Casino Complaints - Non-Bonus Issues' started by hunterfai, Apr 9, 2013.

    Apr 9, 2013
  1. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    12betcasino.com
    12betcasino CHEATED me RM33,000.00 (Rm33k)


    Someone please help me with my Rm33k cheated by 12bet casino.

    7-April-2013 (Sunday) is a good weekend and i take whole day to play with this casino.

    From starting i play was everything look good and slowly become better and better, i really never think i can win this much at the end, With Rm33k.

    In this casino i have deposit almost Rm10k above and i almost lose them all, but at 7-April-2013 (Sunday) i had won Rm33k above and time about 3-4am 8-april-2013, next day i wake up and go to work, after working hour i faster go in to withdraw my money.

    Problem come out, my casino account show me with balance 0 (zero), i really say what is happening to my account, so i faster call the help with customer service of 12bet casino.

    They trying to check and delay me with another 24hours, and ask me to send them a prove to prove them, i have won that much of money.

    Ok here, normally we play with online casino will you really record everything or how you really get a prove that you have won money from online casino?.

    Because i have this experience with this casino somewhere at march-2013, and at last they told me "Please take a screen Shot for your prove if you have any problem with our system."

    i really shut up and do nothing for that, because i have nothing to prove them wrong and which i can't do anything that time.

    but after all, i got won Rm5k and at the same day i withdraw it out, it take about 48hours to credit into my local bank account and which i happy with that.

    so i have continue my game with this casino.

    finally this is a problem to me and lucky i have screenshot to prove i really won Rm33k from this casino, and they say my screen shot is fake and don't want to credit back my Rm33k.

    If someone can help me out , i really thank you so much.
    as below is the only screen shot i have, please help me this.


    this is my account in 12betcasino
    [​IMG]

    Below is the screenshot when i got big win.
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]


    Thank you so much.
    Please e-mail at *snip*
     
    Last edited by a moderator: Apr 9, 2013
  2. Apr 9, 2013
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Possible causes.

    1) You were in "fun mode", but didn't realise.
    2) For some reason, the casino voided your entire balance (usually fraud or breach of terms).
    3) The funds were withdrawn, you just forgot, and they are on their way.
    4) A genuine software glitch (but they should have records their end to see if this is the case).
    5) They simply cheated you as you allege.


    Your screenshots just don't show, nor can they be forced out using "show picture", so they can't be taken into account.

    If possible, you could use the "one shot" PAB service offered here, it's free, but you will have to stop posting any further until PAB has run it's course.

    You imply this has happened before, and the casino admitted there had been an error and corrected it. They would never have done this purely on the evidence of screenshots provided by you, but must have spotted a software error.

    That it happened again, and again they call you a liar even though this is a known problem on your account hardly inspires confidence in their reliability, and that of their software.

    A PAB should get to the bottom of this, and will go over the heads of the front line support that are stonewalling you by calling you a liar.
     
    1 person likes this.
  4. Apr 9, 2013
  5. Deanna

    Deanna Senior Member

    Occupation:
    Administrative
    Location:
    Ohio
    I have a feeling this is going to be interesting.
     
  6. Apr 10, 2013
  7. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    what I need to do now?
     
  8. Apr 10, 2013
  9. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    He just told you to pitch a bitch to MaxD and after you pitch a bitch you should not post any further in this thread until they get to the bottom of what's going on with your withdrawal. I've never pab before so I can't tell you how to do it.
     
  10. Apr 10, 2013
  11. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    3 people like this.
  12. Apr 10, 2013
  13. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    Thank all of you helping me and i had submitted a PAB.
    Hopefully everything will be clear and settle.
     
  14. Apr 10, 2013
  15. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Try to remember to take screenshots in the future. I always take a screenshot unless I'm paying at a casino that I already trust like 32 Red or Betsafe :)
     
  16. Apr 10, 2013
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, Max Drayman here. I handle the PAB stuff for Bryan at Casinomeister.

    As it happens there is a problem with your PAB. Have you read the Pitch-A-Bitch FAQ? (see You must register/login in order to see the link. )

    You should read that FAQ because it contains a lot of information that directly affects your PAB. In particular you should note the section on email addresses: You must register/login in order to see the link.

    The bottom line is that we've experienced a lot of troubles emailing to AOL, Hotmail or Yahoo email addresses. Those services often target emails from gambling-related sources, such as Casinomeister, and throw them out before you ever get a chance to see them. In other words they are not reliable for our communications regarding your PAB.

    So, before I can proceed with your PAB you need to provide an alternate email address. Please provide an email address _not_ using one of those unreliable services (AOL, Hotmail or Yahoo). Gmail (aka googlemail) is free and reliable. GMX.com is also good.

    Once I receive a valid email address from you I will be able to proceed with your complaint. Please take care of this as soon as possible so that I can continue work on your PAB. You can send your new email address to me via This email is not visible to you.
     
    1 person likes this.
  18. Apr 10, 2013
  19. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    Yes i have provided my gmail address to you.
    Thank you so much.
     
  20. Apr 10, 2013
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yes, I have received that, thank you. I will now proceed with your PAB.
     
  22. Apr 17, 2013
  23. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    Dear Admin,

    Can i post my case current status to here and let everyone know how is my case going on?.

    I had asked their customer service everyday for my case and my missing Rm33k.


    Thank you.
     
  24. Apr 17, 2013
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Have you not read the Pitch-A-Bitch FAQ? Please do and note item 3.11 in particular:
     
  26. Apr 17, 2013
  27. hunterfai

    hunterfai Dormant account PABnononaccred

    Occupation:
    saleman
    Location:
    malaysia
    Dear Admin,

    Noted and sorry to disturb, i will keep waiting my case outcome.

    Thank you so much.
     
  28. Apr 17, 2013
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No problem. :thumbsup:
     
  30. May 18, 2013
  31. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    For some reason something just popped up in my mind.

    1. What was the last game you played that shows you the balance of MYR 33,000? You might want to login to the casino software and check the history. If you can have that, then I'm sure they will have a hard time explaining where it disappeared to...

    2. Did you take a bonus where you're not suppose to play certain games and you did thus causing the money to be forfeited?

    Good luck on trying to get it back from them.
     
  32. Sep 10, 2013
  33. ThePOGG

    ThePOGG Meister Member webmeister

    Occupation:
    Casino Affiliate
    Location:
    UK
    Hey Max - was there any outcome to this case?

    Hope you're doing well.

    ThePOGG
     
  34. Sep 12, 2013
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No, I've tried several times but they never did respond. I'll be posting a Casinomeister Warning about it shortly.
     
    2 people like this.
  36. Sep 18, 2013
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  38. Sep 18, 2013
  39. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I hope the player(if its correct)gets their winnings.
     

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