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Slow Pay 12BET Stalling on withdrawal

Discussion in 'Casino Complaints - Non-Bonus Issues' started by cncas2123, Jul 4, 2017.

    Jul 4, 2017
  1. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Made a withdrawal request at 12BET on Sunday night for £3,100, won from a £1,000 deposit.
    Was told on Sunday withdrawal will be processed in 24 - 48 hours, and checked tonight to see when it would be done - now being told they need documents to allow them to process the withdrawal.
    I was verified in April, and also resent the documents on Sunday after I made the withdraw and now I have been given the BS that they sent me an email requesting documents on Sunday, check my spam.
    Now being told that i will be verified in 48 hours, and processed in 3 - 5 days. Pure BS and a clear stalling tactic.

    Steer clear.
     
  2. Jul 6, 2017
  3. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Humble Pie.....

    Eating some humble pie now on this one. Went to chat on Tuesday night again just after my post, and talked to a manager who told me it would be escalated. I didnt believe this, but I have to say that Wednesday morning when I checked it was being processed, and it was in my bank today, along with a further withdraw I made last night.
    Definitely credit due to 12Bet, and humble pie for me....
     

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