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Bitch and Moan 10bet impossible playthrough requirements for cashbacks

Discussion in 'Casino Complaints - Bonus Issues' started by MightyDuck, Jul 18, 2015.

    Jul 18, 2015
  1. MightyDuck

    MightyDuck Experienced Member

    electrical engineer
    I just like to inform the community and maybe discuss about it rather then complaining about my own experience. I considered this sub-forum as most fitting.

    Currently 10bet offers a couple of interesting looking promotions in their You must register/login in order to see the link.

    On the 16th they offered a 30% cashback on live-game losses with a rollover of 25 times. Looks interesting at first however there are ivory-tower terms applied which makes it practically impossible to clear the cashback (especially timewise). You are supposed to meet the playthrough requirements on live-games, too. However there is only a contribution of 20% for roulette and 10% for blackjack to the wagering requirements.

    For example if you lost €200 on live-games and get a €60 bonus you have to wager:
    €7,500 on live-roulette (€60 x 25 / 0,2)
    €15,000 on live-blackjack (€60 x 25 / 0,1)

    That's not tough enough right? No. Because the maximum bet you are allowed to bet is €6.25 or 5% bonus whichever is lower. In this example your maximum bet would be €3. Good luck playing blackjack where you can also double and split. With €3 bets you would need 2,500 spins on live-roulette to make it through the requirements. You can maybe play 2 spins on live-roulette per minute. So if you play non-stop you need over 20 hours.

    I contacted customer support via chat:
    agent: Unfortunately those are the rules settled from our casino team

    Savvy players might spot that. But players without proficient knowledge of the T&C might fall quickly over those terms. I mean how on earth are you supposed to meet those requirements?

    Some input is appreciated. Maybe the 10bet rep can participate in the discussion and we can make some improvements together. I wrote him a PM to join the discussion.
    2 people like this.
  2. Jul 18, 2015
  3. winbig

    winbig Keep winning this amount.


    Although very hard to meet the WR, I seriously don't see this as being impossible, as with any bonus.....

    But, to offer a bonus for live table games, knowing that the WR would be weighted, bringing it up to 250x :eek:, that's pretty sneaky...

    PS: The "math" : You would need a starting balance of $150 to clear the WR, taking into account a very generous HA of only 1%. And that would be breaking even. $750 for roulette with a 5% HA.
  4. Jul 18, 2015
  5. MightyDuck

    MightyDuck Experienced Member

    electrical engineer
    If you were allowed to clear the bonus with regular slot play I would not complain at all. The WR would be €1,250 in my example for a €60 cashback. Tough but not impossible. And you don't need 20 hours to play it through with live-roulette. Live-blackjack is impossible anyway because the wagering requirements are even higher and gameplay is slower than with live-roulette.

    My "complaint" is that they have this sneaky term that the cashback is only clearable with live-games and that's as I've explained practically impossible.
  6. Jul 18, 2015
  7. spintee

    spintee Meister Member webby mm2

    gambler :)

    Also you have to be careful what you bet on, (roulette) Most casino have rules when playing with bonus such as cannot bet on more than 30% of the table, Or what ever they sneak in, Pretty dam hard in this case with either £3 or £6.25 max bet bet,

    Also its on the losses, So not exactly just took a chunk of the casino with wins
  8. Jul 20, 2015
  9. David@10Bet

    David@10Bet Full Member

    Casino Manager
    United Kingdom
    Hi all,

    we have reviewed the issue and agree that you have a point here.

    However, even though it is quite tough to roll the cash back under the circumstances, it is possible.

    Still, i'd like to make an offer as a GWG to everyone that received the cashback on these days and is affected by this combination of rules that indeed made it hard to roll the bonus.

    You can send me your username and i will credit you the same bonus amount again, but this time you can use it on all games, including slots.

    We will consider this in the future and plan our campaigns accordingly.

    Thanks for pointing this out.

    7 people like this.
  10. Jul 20, 2015
  11. MightyDuck

    MightyDuck Experienced Member

    electrical engineer
    Great to hear. Thank you for your open-minded reaction. I am looking forward to the changes.

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