Bonus Complaint 10Bet and their crazy Bonus WR

[David@10Bet]

free bonus

Dear aodat2,

Kindly note free bonuses that customers are notified about via email come with the rollover requirements stated in that very same email. As mentioned in this thread by other forum members already, 3 times higher rollover applies for certain countries and this rule applies to all bonuses. So if you had read the email carefully and had taken note of the terms and conditions stated in it and also of our General Casino Terms and conditions that the email links to you would have been fully aware of the rollover requirements.

I remain at your disposal for further questions.

Michelle

I recently got a bonus from 10Bet for $10 (MYR 30.xx) for being their so called "Lucky Draw Winner". So I thought oh well... it's all good and stuff. Usually these type of bonuses has a playthrough attached to them. So I thought it was all good and dandy.

I played and had some GREAT hits on the slots (see Winner Screenshot Page #2703).

After which I thought I have played at least 10-20X times the bonus, I asked them how much did I have to play and all. Low and behold, the moment of truth comes when they told me that since this is a special bonus, I had to play 75X (yes SEVENTY FIVE) the bonus in order to cashout. I was like... WHAT??? Where in the world did the website state such things? All bonuses on their website had a max of around 20X only and that is already considered very very very very high.

So I asked with a balance of MYR 4xx.xx. How much was left to play? The Live Chat person (Gerry) said that I had MYR 1750.08 left and I just said... forget it and went on playing with higher stakes and lost everything.

I have looked over everywhere on their website and there is nowhere that it states any bonuses given must go through a SEVENTY FIVE Times WR.

To me, this is the worst type of casino and worst type of bonus anyone could ever give. Why not just tell us it is a 200X WR? That would make it easier to say "No We Do Not Want You To Cashout With Our Money!!!". They do not even state it anywhere on their website, neither do they state it on the email or etc. Nowhere at all could you ever find 75X WR. 20X WR is already high enough, 75X is like impossible to go through. Why bother to give the bonus at all? Just keep it and don't waste my time giving me a small glimmer of hope trying to win something.

This is really a pathetic way to draw people to their place. I've not heard of any 75X WR for a very very long time already. Yet here we go with this 75X WR by 10Bet. And as if that is not bad enough, when I was talking on Live Chat to Gerry, he told me that this is the standard terms of the bonus. Everything is just as normal.

Wow... when was the last time you guys ever heard of a 75X WR???

And this coming from 10Bet? My goodness!!!

This is the last time I am ever going near 10Bet ever again. You've lost a customer 10Bet for this stupid and silly thing. And for those who wants to try 10Bet, good luck to you on your future bets with them but beware their 75X WR or more. I guess here's a casino who just earned their way into my BLACK BOOK!

Useless is what I call them!

 

[David@10Bet]

free bonus

Whilst I do not like the way the OP has gone about this, the prize draw t&c state:

For every €10 worth of casino bets placed during the period a customer gets one ticket to the weekly raffles. There’s no limit to the entries a customer can receive. On Mondays 20 lucky players are randomly selected and give a mystery bonus prize from €5 to €500. Rollover for the bonus is just one time on any casino game.

Which would mean the OP had a wr of only 3x (3x higher from Malaysia), unless I have the wrong bonus.

OP 75x is not really that bad for a free chip, plenty of casino have high wr on no deposit bonuses (as mentioned Jackpot Capital) and I think I have made more on those than depositing

The offer you are quoting is not the offer in question Details in my reply to OP.

 

[vinylweatherman]

These terms seem pretty stiff compared to the norm for the industry.

The 100% 3D bonus (remember, this is for existing players, not new "bonus seeking" chancers) has an equivalent of 50x WR on the bonus, expressed as 25x B+D. The LESSER offer of a 75% bonus has an even HIGHER equivalent WR, yet this is the one that covers the Microgaming slots. It's 35x D+B on a mere 75% bonus.

It is counter intuitive for a worse offer to carry a HIGHER WR than a better one, so in this case reading the terms is likely to cause players to avoid what otherwise might seem a good casino to play at.

Given that the WR are not exactly lenient, is it even necessary to insist that players deposit thrice with other boni before taking this one. It's a term that seems to have no benefit in protecting the casino, and the only effect it has is to add an additional layer of complication for the player.

It may have caught out the OP, but then again he probably did other things wrong too, things that the average player would not even think of trying. It looks like the proverbial "sledgehammer to crack a nut", and is likely to create collateral damage among recreational players in an effort to bluntly target the Advantage Players. It also makes it easier for the AP to gain sympathy though a little misdirection if they can illustrate terms that the average player would view as unnecessarily harsh, even predatory.

It also defies logic that an AP would select a WORSE bonus than the one he was entitled to, and risk having the winnings confiscated as a result. This strengthens the impression of this being an honest player getting caught out by an overly pedantic requirement in the terms.

I am not sure what the diference between "3D Slots" and "slots" is, but to the casino it seems to be a VERY significant and important difference, and getting it wrong is serious enough to warrant confiscation of winnings. This is a state of affairs that puts me off playing at a particular casino. I stick to casinos where they accept that "slots are slots", and don't subdivide them on sometimes arbitrary and secret criteria that means slot A is OK, but slot B gets your winnings confiscated. Where slots are subdivided into allowed and prohibited, it creates an extra task of having to double check each time when moving from one slot to the next, and given the consequences of getting it wrong, a task where no error can be made.

It seems to me that download casinos don't have this complication, it is the preserve of the browser based offerings, so on top of the other reasons for avoiding them (server lag, slow site response) we can add more complicated and less logical terms than the downloads.

Why play Microgaming slots at 35x D+B when I can play the same slots at 30xB on a download client. This too makes no sense. I still plan to stick to the traditional Viper download.

 

[dunover]

The player (as I said earlier in the thread) never read the terms and conditions.
I must though endorse VWM here in that the terms are convoluted, slightly contradictory and along with a downright hideous WR at least I've learned that I would never play at the place. As Lord Vinyl said, why would you when you can get a simple 30xB from a Viper Download or flash?

It also demonstrates that wherever possible you play at sites that have skins in your first language - I can see that even to natural English speakers some terms are harder to identify than others.

 

[maxd]

I contacted her already and got the same response back. I will try one more time and if its not going to my way, I will make PAB about it. ....

What monttupomo is not mentioning here ....

Guys, there is a PAB in progress on this. I would appreciate it if all parties respected the Pitch-A-Bitch FAQ and communicated with me via email ONLY for the duration of the PAB. After we're done with the PAB you're free to post as you like. Thank you for your cooperation.

If the PAB issue must be debated on the forums then the PAB will be closed: I can't manage the PAB if the details are being bandied about in public.

 

[Publo]

I've completed the bonus requirements for my $50 bonus last weekend (105x D+B for Poland!), somehow with a nice $1500 profit and then I've found out that I've exceeded max bet limit with my $5 bets.
I know it's my fault because I've misread max bet rules (5% or 6.25 whichever lower, not higher) but still very harsh bonus T&C's for accredited casino IMHO.

 

[asadzareef89]

I recently got a bonus from 10Bet for $10 (MYR 30.xx) for being their so called "Lucky Draw Winner". So I thought oh well... it's all good and stuff. Usually these type of bonuses has a playthrough attached to them. So I thought it was all good and dandy.

I played and had some GREAT hits on the slots (see Winner Screenshot Page #2703).

After which I thought I have played at least 10-20X times the bonus, I asked them how much did I have to play and all. Low and behold, the moment of truth comes when they told me that since this is a special bonus, I had to play 75X (yes SEVENTY FIVE) the bonus in order to cashout. I was like... WHAT??? Where in the world did the website state such things? All bonuses on their website had a max of around 20X only and that is already considered very very very very high.

So I asked with a balance of MYR 4xx.xx. How much was left to play? The Live Chat person (Gerry) said that I had MYR 1750.08 left and I just said... forget it and went on playing with higher stakes and lost everything.

I have looked over everywhere on their website and there is nowhere that it states any bonuses given must go through a SEVENTY FIVE Times WR.

To me, this is the worst type of casino and worst type of bonus anyone could ever give. Why not just tell us it is a 200X WR? That would make it easier to say "No We Do Not Want You To Cashout With Our Money!!!". They do not even state it anywhere on their website, neither do they state it on the email or etc. Nowhere at all could you ever find 75X WR. 20X WR is already high enough, 75X is like impossible to go through. Why bother to give the bonus at all? Just keep it and don't waste my time giving me a small glimmer of hope trying to win something.

This is really a pathetic way to draw people to their place. I've not heard of any 75X WR for a very very long time already. Yet here we go with this 75X WR by 10Bet. And as if that is not bad enough, when I was talking on Live Chat to Gerry, he told me that this is the standard terms of the bonus. Everything is just as normal.

Wow... when was the last time you guys ever heard of a 75X WR???

And this coming from 10Bet? My goodness!!!

This is the last time I am ever going near 10Bet ever again. You've lost a customer 10Bet for this stupid and silly thing. And for those who wants to try 10Bet, good luck to you on your future bets with them but beware their 75X WR or more. I guess here's a casino who just earned their way into my BLACK BOOK!

Useless is what I call them!

This is nothing, you should try Club Gold casino, if you play a progressive even by mistake your wagering goes from 30x to 85x and also there free bonuses have a wagering of 75x aswell and max cashout 2xbonus.

So really casinos don't intend to give money to players so they can make a cashout, its mostly just for fun

 

[mrmark21]

This is nothing, you should try Club Gold casino, if you play a progressive even by mistake your wagering goes from 30x to 85x and also there free bonuses have a wagering of 75x aswell and max cashout 2xbonus.

So really casinos don't intend to give money to players so they can make a cashout, its mostly just for fun

Playing the progressives was against Club Gold's T&Cs... Club Gold merely increase WR some casinos would use that as an excuse to confiscate a players entire balance minus deposit (Inetbet comes to mind).

I've always thought Club Gold fair