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Bonus Complaint 10Bet and their crazy Bonus WR

Discussion in 'Casino Complaints - Bonus Issues' started by aodat2, Jun 7, 2013.

    Jun 7, 2013
  1. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    I recently got a bonus from 10Bet for $10 (MYR 30.xx) for being their so called "Lucky Draw Winner". So I thought oh well... it's all good and stuff. Usually these type of bonuses has a playthrough attached to them. So I thought it was all good and dandy.

    I played and had some GREAT hits on the slots (see Winner Screenshot Page #2703).

    After which I thought I have played at least 10-20X times the bonus, I asked them how much did I have to play and all. Low and behold, the moment of truth comes when they told me that since this is a special bonus, I had to play 75X (yes SEVENTY FIVE) the bonus in order to cashout. I was like... WHAT??? Where in the world did the website state such things? All bonuses on their website had a max of around 20X only and that is already considered very very very very high.

    So I asked with a balance of MYR 4xx.xx. How much was left to play? The Live Chat person (Gerry) said that I had MYR 1750.08 left and I just said... forget it and went on playing with higher stakes and lost everything.

    I have looked over everywhere on their website and there is nowhere that it states any bonuses given must go through a SEVENTY FIVE Times WR.

    To me, this is the worst type of casino and worst type of bonus anyone could ever give. Why not just tell us it is a 200X WR? That would make it easier to say "No We Do Not Want You To Cashout With Our Money!!!". They do not even state it anywhere on their website, neither do they state it on the email or etc. Nowhere at all could you ever find 75X WR. 20X WR is already high enough, 75X is like impossible to go through. Why bother to give the bonus at all? Just keep it and don't waste my time giving me a small glimmer of hope trying to win something.

    This is really a pathetic way to draw people to their place. I've not heard of any 75X WR for a very very long time already. Yet here we go with this 75X WR by 10Bet. And as if that is not bad enough, when I was talking on Live Chat to Gerry, he told me that this is the standard terms of the bonus. Everything is just as normal.

    Wow... when was the last time you guys ever heard of a 75X WR???

    And this coming from 10Bet? My goodness!!!

    This is the last time I am ever going near 10Bet ever again. You've lost a customer 10Bet for this stupid and silly thing. And for those who wants to try 10Bet, good luck to you on your future bets with them but beware their 75X WR or more. I guess here's a casino who just earned their way into my BLACK BOOK!

    Useless is what I call them!
     
  2. Jun 7, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    er, 20X is very very very (ad nauseum) high? 20X is pretty good IMO

    as for the 75X - sure that's insanely high, but it's free, no? You don't have to play it
     
    2 people like this.
  4. Jun 7, 2013
  5. NewDink2012

    NewDink2012 Dormant account

    Occupation:
    Student
    Location:
    Netherlands
    You made a $10,- deposit? And u lost 10 real dollars at the end?
     
  6. Jun 7, 2013
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    Agreed but in all fairness still high for 10bet, could be to do with the player being in Malaysia though as i have had a free chip without this wager.
     
  8. Jun 7, 2013
  9. CakeKing

    CakeKing On a Break

    Occupation:
    Student
    Location:
    Finland
    The 75x wr might have something to do with this under there casino general t&c.

    Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam
     
    3 people like this.
  10. Jun 7, 2013
  11. manuels58

    manuels58 Experienced Member

    Occupation:
    Engineering & Tech Teatching & Training, and Busin
    Location:
    Portugal
    Imho, 20x is high... enough, since it's more than 19x, 18x,... "Zero", being this last playthrough the best one!

    It's free money, true, and the OP may choose not to accept it, also true, but when someone offers something to anyone, besides the value of that offer to the "offerer", the gift must also have some meaning to the "offered person", otherwise...
    And 75x playthrough for a $10 offer... has no meaning, in my point of view.


    If the normal rollover is 20x, that should imply a 60x playthrough, not 75x.
    But I'm not sure what is the normal wagering requirement for the free chips at 10Bet.
     
    1 person likes this.
  12. Jun 8, 2013
  13. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    What I mean was exactly as "manuels58" said.

    If you are going to offer someone something, offer it with sincerity. If you are going to offer someone something and you have no sincerity in giving the gift, you might as well just keep it and not offer it at all. What's the point in offering a gift to someone if you are not really wanting to give it to him anyways? There's just no real point in offering it anyways. Might as well just keep it and not offer it at all.

    It's only a crummy $10 Free Chip and if you really wanna give that, then offer it with a "Fair" WR and not something like 75X WR.

    I could easy impress you with a $1000 offer but in the fine prints, I'll be sure to include things like 1000X WR, max cashout of $10 and etc. But what would that point be when I have already been playing with them for quite some time? If you're going to offer me something, make sure there is value in it and not some stupid thing with 75X WR.

    That's what I am grumbling about, not the amount, not the fairness, not anything. Just that!

    Thanks for listening/reading.
     
    1 person likes this.
  14. Jun 8, 2013
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The only complaint here is that you didn't meet the WR on a FREE NO DEPOSIT bonus.

    You failed to read the terms and conditions for a start. If you had, you would have seen that YOUR country is on the list of higher WRs. As a result, you would have KNOWN that you had a very large WR to meet.

    You're just throwing a tantrum because you failed to meet the STATED WR on a FREE CHIP.

    10Bet have done absolutely nothing wrong. You were not forced to take the bonus, and it was completely free. So, you are ZERO out of pocket.

    I'm almost certain that you would still have taken the bonus anyway even if you knew it was 75xWR. I'm also pretty sure you would have been saying how wonderful they were if you had met the WR and cashed out :rolleyes:

    Just another sore loser rant.
     
    3 people like this.
  16. Jun 8, 2013
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Its this person again (The OP).

    Come on man, if this is a free chip they can attach any wagering requirements. Your opening post is close to slating them and definitely more than a simple rant. Frankly, a free chip is normally used to entice customers to get a feel of the casino and the software. They would be driven out of business if each Tom, Dick or Harry met wrs and cashed out.

    IMO I am not sure whether you had any intention of being a depositing customer. You say 20x bonus wrs are high when its usually not especially when the bonus itself is cashable. I understand Jackpot Capital offers free chips with 60x wagering but I have heard many players cash out from the bonus.
     
    5 people like this.
  18. Jun 8, 2013
  19. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Whilst I do not like the way the OP has gone about this, the prize draw t&c state:

    For every €10 worth of casino bets placed during the period a customer gets one ticket to the weekly raffles. There’s no limit to the entries a customer can receive. On Mondays 20 lucky players are randomly selected and give a mystery bonus prize from €5 to €500. Rollover for the bonus is just one time on any casino game.

    Which would mean the OP had a wr of only 3x (3x higher from Malaysia), unless I have the wrong bonus.

    OP 75x is not really that bad for a free chip, plenty of casino have high wr on no deposit bonuses (as mentioned Jackpot Capital) and I think I have made more on those than depositing :confused:
     
    1 person likes this.
  20. Jul 5, 2013
  21. monttupomo

    monttupomo Dormant account PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Poker player / Gambler
    Location:
    Suomi
    Indeed, this place is crazy.

    Hi all!

    This is my first message, and it makes me sad it has to be a negative one. Sorry for my rusty english too, hope u understand what I mean.

    Only letting you guys know that u must be very careful about this place. I lost my first deposit bonus, and right after that I claimed another bonus which was promoted on the site (20€+75%). I asked via livechat about my wagering and they told me it is 100x total of 3500€. Miracle happened and I managed to roll it over. Then I made a withdrawal of 1400€ and got very happy. For no reason.. in the next day I recieved an email about my winnings got confiscated. Firstly, I did a mistake by claiming 75% as my second bonus, as I should have claimed 50% 2nd deposit bonus. They told me it was the main reason for confiscating my money. It is surprising that u are actually able to claim these promotions even if u are not eligible to play with them. It almost feels like a trap, yet I know it is in my responsibility to read about my rights to any promotion.

    I'm also very surprised that CM added this kind of a casino to their accredited list. Poor wagering requirements, 5% max bet, u are able to claim promotions that u should not play with.

    That's all! Good luck to ya all! :)

    - monttupomo
     
  22. Jul 5, 2013
  23. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    ....... Timbuktu, Gilligan's island, Martian colonies, people my ex-wife know, the cast of 90210, Tamil Tigers, Orphans, Men without hats, Quaker preachers, Elvis impersonators, What do you mean I'm fired?, Let go of my shirt, im not finis
     
  24. Jul 5, 2013
  25. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    They offered a 75% deposit bonus with 100x wagering? I would run and never look back.
     
  26. Jul 5, 2013
  27. monttupomo

    monttupomo Dormant account PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Poker player / Gambler
    Location:
    Suomi
    Yes.. I got information about that after I already claimed it. Like I said, no place for gambler.

     
  28. Jul 5, 2013
  29. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Why not send a message to their VIP manager (list of casino reps)?

    Were you supposed to know that you could not claim the 75% second deposit bonus? Still, the system allowed you to claim it... I would pursue this matter if I were you.
     
  30. Jul 5, 2013
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Can someone with a bit of graphics skill make an old-looking gravestone, roughly chiselled with 'Here Lies The Man Who Never Read The Terms and Conditions' please? I can add it to my jpg library and simply upload it to save me typing in reply to these kind of threads.:oops:
     
    1 person likes this.
  32. Jul 5, 2013
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    You can find the rep Michelle here: http://www.casinomeister.com/forums/members/michelle-10bet.html

    Dunover, while monttupomo might have been surprised by 100x wagering (increased 3x wagering for Finland), I don't think the onus is on him to know what bonus he is supposed to receive entirely. Given the heavy wagering, the casino awarded him a bonus that was more disadvantgeous than the one he was supposed to receive. I think many of us has simply asked what bonus was available, or have been blocked from claiming an incorrect one.

    When players make mistakes, we have to live with the consequences. If a casino makes a mistake, it should have to live with the consequences also.

    Monttupomo, contact the rep by private message with details including your real name and account number. Give her a few days to look into the matter for you.

    If you don't get a response or are unhappy with the result, you can PAB (Pitch a Bitch), a free dispute service for CM members. Make sure you read all the FAQ, and if you do have to PAB, stop posting about your issue.

    If you do get help from the rep, make sure you come back and let us know the happy news.
     
    4 people like this.
  34. Jul 5, 2013
  35. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I went to their T&C and I don't find anything about wagering? Maybe I have missed it somewhere. If there dosen't say anything about wagering then I assume it should be like 30-35x on a accredited casino, no?
     
  36. Jul 5, 2013
  37. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I'm assuming the WR stemmed from the inclusion of Finland in this list. Maybe gave him a break on a 35x rollover?
     
  38. Jul 6, 2013
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    There is nothing in the terms that say the player must claim the bonuses sequentially.

    The WR is even worse than stated. The regular slots, to include the Microgaming ones, are weighted 50%, so it's not a 75x or 100x rollover, it is 150x or 200x.

    There is only this:-

    and it only forbids claiming more than one bonus of each type.

    It may be IMPLIED that players are expected to go through them in numerical order, but there is no term specifying this, and thus no term specifying what happens when the order is taken differently, or a bonus skipped.

    Even odder, there is no term to specify whether or not the claiming of the No1 slots bonus means that only No 2 and 3 slots bonuses may then be claimed, thus nothing to prohibit players from mixing their slots and table play throughout the 4 welcome stages.

    In all, it is a VERY high WR even for those in "honest" countries, as the 35x WR is actually 70x on most of the slots. It is only the class of "3D Slots" that carries the 100% weighting, which tells me these are slots to avoid because in all likelihood they have an RTP lower than the expected norm of 95%, and are probably around the 90% mark.

    This kind of thing is putting me off these browser based casinos. The Viper downloads and even single provider MGS Flash casinos have the slots on 100% weighting, not 50%, and the WR can be as low as 30x, and in many cases is, with 50x being the highest I have seen.
     
    3 people like this.

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