Bonus Complaint 10Bet and their crazy Bonus WR

aodat2

Dormant account
PABnononaccred
PABaccred2
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Joined
Mar 17, 2003
Location
Malaysia
I recently got a bonus from 10Bet for $10 (MYR 30.xx) for being their so called "Lucky Draw Winner". So I thought oh well... it's all good and stuff. Usually these type of bonuses has a playthrough attached to them. So I thought it was all good and dandy.

I played and had some GREAT hits on the slots (see Winner Screenshot Page #2703).

After which I thought I have played at least 10-20X times the bonus, I asked them how much did I have to play and all. Low and behold, the moment of truth comes when they told me that since this is a special bonus, I had to play 75X (yes SEVENTY FIVE) the bonus in order to cashout. I was like... WHAT??? Where in the world did the website state such things? All bonuses on their website had a max of around 20X only and that is already considered very very very very high.

So I asked with a balance of MYR 4xx.xx. How much was left to play? The Live Chat person (Gerry) said that I had MYR 1750.08 left and I just said... forget it and went on playing with higher stakes and lost everything.

I have looked over everywhere on their website and there is nowhere that it states any bonuses given must go through a SEVENTY FIVE Times WR.

To me, this is the worst type of casino and worst type of bonus anyone could ever give. Why not just tell us it is a 200X WR? That would make it easier to say "No We Do Not Want You To Cashout With Our Money!!!". They do not even state it anywhere on their website, neither do they state it on the email or etc. Nowhere at all could you ever find 75X WR. 20X WR is already high enough, 75X is like impossible to go through. Why bother to give the bonus at all? Just keep it and don't waste my time giving me a small glimmer of hope trying to win something.

This is really a pathetic way to draw people to their place. I've not heard of any 75X WR for a very very long time already. Yet here we go with this 75X WR by 10Bet. And as if that is not bad enough, when I was talking on Live Chat to Gerry, he told me that this is the standard terms of the bonus. Everything is just as normal.

Wow... when was the last time you guys ever heard of a 75X WR???

And this coming from 10Bet? My goodness!!!

This is the last time I am ever going near 10Bet ever again. You've lost a customer 10Bet for this stupid and silly thing. And for those who wants to try 10Bet, good luck to you on your future bets with them but beware their 75X WR or more. I guess here's a casino who just earned their way into my BLACK BOOK!

Useless is what I call them!
 

jjezebel37

Meister Member
mm1
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
er, 20X is very very very (ad nauseum) high? 20X is pretty good IMO

as for the 75X - sure that's insanely high, but it's free, no? You don't have to play it


Agreed but in all fairness still high for 10bet, could be to do with the player being in Malaysia though as i have had a free chip without this wager.
 

CakeKing

On a Break
Joined
Aug 30, 2011
Location
Finland
The 75x wr might have something to do with this under there casino general t&c.

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam
 

manuels58

manuels58
Joined
Mar 10, 2012
Location
Portugal
er, 20X is very very very (ad nauseum) high? 20X is pretty good IMO

as for the 75X - sure that's insanely high, but it's free, no? You don't have to play it
Imho, 20x is high... enough, since it's more than 19x, 18x,... "Zero", being this last playthrough the best one!

It's free money, true, and the OP may choose not to accept it, also true, but when someone offers something to anyone, besides the value of that offer to the "offerer", the gift must also have some meaning to the "offered person", otherwise...
And 75x playthrough for a $10 offer... has no meaning, in my point of view.


The 75x wr might have something to do with this under there casino general t&c.

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam
If the normal rollover is 20x, that should imply a 60x playthrough, not 75x.
But I'm not sure what is the normal wagering requirement for the free chips at 10Bet.
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
What I mean was exactly as "manuels58" said.

If you are going to offer someone something, offer it with sincerity. If you are going to offer someone something and you have no sincerity in giving the gift, you might as well just keep it and not offer it at all. What's the point in offering a gift to someone if you are not really wanting to give it to him anyways? There's just no real point in offering it anyways. Might as well just keep it and not offer it at all.

It's only a crummy $10 Free Chip and if you really wanna give that, then offer it with a "Fair" WR and not something like 75X WR.

I could easy impress you with a $1000 offer but in the fine prints, I'll be sure to include things like 1000X WR, max cashout of $10 and etc. But what would that point be when I have already been playing with them for quite some time? If you're going to offer me something, make sure there is value in it and not some stupid thing with 75X WR.

That's what I am grumbling about, not the amount, not the fairness, not anything. Just that!

Thanks for listening/reading.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
What I mean was exactly as "manuels58" said.

If you are going to offer someone something, offer it with sincerity. If you are going to offer someone something and you have no sincerity in giving the gift, you might as well just keep it and not offer it at all. What's the point in offering a gift to someone if you are not really wanting to give it to him anyways? There's just no real point in offering it anyways. Might as well just keep it and not offer it at all.

It's only a crummy $10 Free Chip and if you really wanna give that, then offer it with a "Fair" WR and not something like 75X WR.

I could easy impress you with a $1000 offer but in the fine prints, I'll be sure to include things like 1000X WR, max cashout of $10 and etc. But what would that point be when I have already been playing with them for quite some time? If you're going to offer me something, make sure there is value in it and not some stupid thing with 75X WR.

That's what I am grumbling about, not the amount, not the fairness, not anything. Just that!

Thanks for listening/reading.

The only complaint here is that you didn't meet the WR on a FREE NO DEPOSIT bonus.

You failed to read the terms and conditions for a start. If you had, you would have seen that YOUR country is on the list of higher WRs. As a result, you would have KNOWN that you had a very large WR to meet.

You're just throwing a tantrum because you failed to meet the STATED WR on a FREE CHIP.

10Bet have done absolutely nothing wrong. You were not forced to take the bonus, and it was completely free. So, you are ZERO out of pocket.

I'm almost certain that you would still have taken the bonus anyway even if you knew it was 75xWR. I'm also pretty sure you would have been saying how wonderful they were if you had met the WR and cashed out :rolleyes:

Just another sore loser rant.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Its this person again (The OP).

Come on man, if this is a free chip they can attach any wagering requirements. Your opening post is close to slating them and definitely more than a simple rant. Frankly, a free chip is normally used to entice customers to get a feel of the casino and the software. They would be driven out of business if each Tom, Dick or Harry met wrs and cashed out.

IMO I am not sure whether you had any intention of being a depositing customer. You say 20x bonus wrs are high when its usually not especially when the bonus itself is cashable. I understand Jackpot Capital offers free chips with 60x wagering but I have heard many players cash out from the bonus.
 

mattsgame

Meister Member
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Joined
Sep 17, 2009
Location
Out Of Town
The 75x wr might have something to do with this under there casino general t&c.

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam

Whilst I do not like the way the OP has gone about this, the prize draw t&c state:

For every €10 worth of casino bets placed during the period a customer gets one ticket to the weekly raffles. There’s no limit to the entries a customer can receive. On Mondays 20 lucky players are randomly selected and give a mystery bonus prize from €5 to €500. Rollover for the bonus is just one time on any casino game.

Which would mean the OP had a wr of only 3x (3x higher from Malaysia), unless I have the wrong bonus.

OP 75x is not really that bad for a free chip, plenty of casino have high wr on no deposit bonuses (as mentioned Jackpot Capital) and I think I have made more on those than depositing :confused:
 

monttupomo

Dormant Account
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PABnoaccred
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Nov 9, 2012
Location
Suomi
Indeed, this place is crazy.

Hi all!

This is my first message, and it makes me sad it has to be a negative one. Sorry for my rusty english too, hope u understand what I mean.

Only letting you guys know that u must be very careful about this place. I lost my first deposit bonus, and right after that I claimed another bonus which was promoted on the site (20€+75%). I asked via livechat about my wagering and they told me it is 100x total of 3500€. Miracle happened and I managed to roll it over. Then I made a withdrawal of 1400€ and got very happy. For no reason.. in the next day I recieved an email about my winnings got confiscated. Firstly, I did a mistake by claiming 75% as my second bonus, as I should have claimed 50% 2nd deposit bonus. They told me it was the main reason for confiscating my money. It is surprising that u are actually able to claim these promotions even if u are not eligible to play with them. It almost feels like a trap, yet I know it is in my responsibility to read about my rights to any promotion.

I'm also very surprised that CM added this kind of a casino to their accredited list. Poor wagering requirements, 5% max bet, u are able to claim promotions that u should not play with.

That's all! Good luck to ya all! :)

- monttupomo
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
The 75x wr might have something to do with this under there casino general t&c.

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam

....... Timbuktu, Gilligan's island, Martian colonies, people my ex-wife know, the cast of 90210, Tamil Tigers, Orphans, Men without hats, Quaker preachers, Elvis impersonators, What do you mean I'm fired?, Let go of my shirt, im not finis
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
Hi all!

This is my first message, and it makes me sad it has to be a negative one. Sorry for my rusty english too, hope u understand what I mean.

Only letting you guys know that u must be very careful about this place. I lost my first deposit bonus, and right after that I claimed another bonus which was promoted on the site (20€+75%). I asked via livechat about my wagering and they told me it is 100x total of 3500€. Miracle happened and I managed to roll it over. Then I made a withdrawal of 1400€ and got very happy. For no reason.. in the next day I recieved an email about my winnings got confiscated. Firstly, I did a mistake by claiming 75% as my second bonus, as I should have claimed 50% 2nd deposit bonus. They told me it was the main reason for confiscating my money. It is surprising that u are actually able to claim these promotions even if u are not eligible to play with them. It almost feels like a trap, yet I know it is in my responsibility to read about my rights to any promotion.

I'm also very surprised that CM added this kind of a casino to their accredited list. Poor wagering requirements, 5% max bet, u are able to claim promotions that u should not play with.

That's all! Good luck to ya all! :)

- monttupomo

They offered a 75% deposit bonus with 100x wagering? I would run and never look back.
 

Mouche12

Kitty Lover
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Location
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Yes.. I got information about that after I already claimed it. Like I said, no place for gambler.

Why not send a message to their VIP manager (list of casino reps)?

Were you supposed to know that you could not claim the 75% second deposit bonus? Still, the system allowed you to claim it... I would pursue this matter if I were you.
 

dunover

Unofficial T&C's Editor
Staff member
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Can someone with a bit of graphics skill make an old-looking gravestone, roughly chiselled with 'Here Lies The Man Who Never Read The Terms and Conditions' please? I can add it to my jpg library and simply upload it to save me typing in reply to these kind of threads.:oops:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
You can find the rep Michelle here: https://www.casinomeister.com/forums/members/

Dunover, while monttupomo might have been surprised by 100x wagering (increased 3x wagering for Finland), I don't think the onus is on him to know what bonus he is supposed to receive entirely. Given the heavy wagering, the casino awarded him a bonus that was more disadvantgeous than the one he was supposed to receive. I think many of us has simply asked what bonus was available, or have been blocked from claiming an incorrect one.

When players make mistakes, we have to live with the consequences. If a casino makes a mistake, it should have to live with the consequences also.

Monttupomo, contact the rep by private message with details including your real name and account number. Give her a few days to look into the matter for you.

If you don't get a response or are unhappy with the result, you can PAB (Pitch a Bitch), a free dispute service for CM members. Make sure you read all the FAQ, and if you do have to PAB, stop posting about your issue.

If you do get help from the rep, make sure you come back and let us know the happy news.
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
I went to their T&C and I don't find anything about wagering? Maybe I have missed it somewhere. If there dosen't say anything about wagering then I assume it should be like 30-35x on a accredited casino, no?
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
The 75x wr might have something to do with this under there casino general t&c.

Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Belgium Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Denmark, Estonia, Finland, Georgia, Guadeloupe, Hong-Kong, Hungary, Indonesia, Japan, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Norway, Pakistan, Paraguay, Phillipines, Peru, Poland, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Syria, Thailand, Ukraine, Uruguay Uzbekistan, Vietnam

I'm assuming the WR stemmed from the inclusion of Finland in this list. Maybe gave him a break on a 35x rollover?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
There is nothing in the terms that say the player must claim the bonuses sequentially.

The welcome package is available to new casino customers only, who never played casino as of 01 of December 2012 when the offer starts.
2. The minimum deposit to qualify for the welcome bonuses is €20.
3. This offer cannot be combined with any other offer.
4. A qualifying deposit and bonus must be used in the casino only.
5. The players must meet rollover requirements before withdrawing the bonus and any winnings.
6. All bonuses have rollover requirements of thirty-five times the deposit and bonus amount.
7. For the All Games package, all Games count towards rollover requirements, excluding Progressives, Craps and Baccarat.
8. For the Slots games package, only Slots (excluding Progressives) count towards rollover requirements as follows: 3D slots, which can be found under the 3D Slots tab count 100% towards rollover and all other slots count 50% towards rollover.
9. To qualify for the fourth deposit bonus - Cashback, customers have to make a fourth deposit and lose the amount. Any prior available balance or bonus money lost does not count towards the qualifying amount for cashback. Customers have to email us at [email protected] to claim their Cashback.
10. Players must meet the rollover requirements within fifteen days of claiming a bonus, otherwise the full bonus balance including accumulated bonus winnings will automatically expire.
11. Players can claim only one 1st, one 2nd and one 3rd deposit bonus.
12. T&C's are subject to the General 10Bet T&C's and 10Bet Casino Bonus Rules.

The WR is even worse than stated. The regular slots, to include the Microgaming ones, are weighted 50%, so it's not a 75x or 100x rollover, it is 150x or 200x.

There is only this:-

11. Players can claim only one 1st, one 2nd and one 3rd deposit bonus.

and it only forbids claiming more than one bonus of each type.

It may be IMPLIED that players are expected to go through them in numerical order, but there is no term specifying this, and thus no term specifying what happens when the order is taken differently, or a bonus skipped.

Even odder, there is no term to specify whether or not the claiming of the No1 slots bonus means that only No 2 and 3 slots bonuses may then be claimed, thus nothing to prohibit players from mixing their slots and table play throughout the 4 welcome stages.

In all, it is a VERY high WR even for those in "honest" countries, as the 35x WR is actually 70x on most of the slots. It is only the class of "3D Slots" that carries the 100% weighting, which tells me these are slots to avoid because in all likelihood they have an RTP lower than the expected norm of 95%, and are probably around the 90% mark.

This kind of thing is putting me off these browser based casinos. The Viper downloads and even single provider MGS Flash casinos have the slots on 100% weighting, not 50%, and the WR can be as low as 30x, and in many cases is, with 50x being the highest I have seen.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Wow. Actually wvm, it's 35 b+d at 50% slot weight x3 for a vast number of countries.

I don't know what the match is, but assuming its 100% that means that I need to wager my 100 bonus at 7000, multiply by 3 so 21,000, multiply by 2 due to slot weight, so 42,000. seems a tad steep to me but to each his own i guess. That's x420 bonus turnover on a deposit bonus. I don't think I've ever heard a bonus WR being so high - surely there must be a mistake.

At even 97% margin games that's 42,000*0.03=1,260 expected profit on that volume. That turnover will swallow a deposit, the bonus, and then gulp down another 5 deposits and 5 matched bonuses before it clears - literally!

I doubt those are correct t&c interpretations, surely? :confused:
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
I just shimmied over to their page to see for myself.

Their generic t&c examples are very contradictory to their welcome bonus offer such as 100% slot weight and bonus only turnover example.

Someone in their marketing needs to check their content on promo t&c's - it's such an overkill with the WR it can't have been done on purpose - it makes no sense. Why give 50% slot weight on a SLOT bonus package, it doesn't make sense? Just plain weird.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I just shimmied over to their page to see for myself.

Their generic t&c examples are very contradictory to their welcome bonus offer such as 100% slot weight and bonus only turnover example.

Someone in their marketing needs to check their content on promo t&c's - it's such an overkill with the WR it can't have been done on purpose - it makes no sense. Why give 50% slot weight on a SLOT bonus package, it doesn't make sense? Just plain weird.

It also explains why the OP is having such trouble, even though they bucked the odds and actually managed to beat this astonishing WR. It makes Main Street and their 100x WR for every country in the world except the US look pretty generous.

The way they are treating the OP makes it look like these terms are intentional, not a typo. They are even enforcing an implied term because the OP skipped one of the stages before winning, and applying a penalty that is not stated as being applicable to skipping a stage.

It's possible that the OP REPEATED a stage they had before, rather than simply skipping one, which IS covered by term 11.


The next move for the OP would be to PAB. Start by contacting the rep, and whilst waiting for a reply go through the PAB guide.
 

monttupomo

Dormant Account
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Nov 9, 2012
Location
Suomi
I contacted her already and got the same response back. I will try one more time and if its not going to my way, I will make PAB about it.

Thanks for your advice!

You can find the rep Michelle here: https://www.casinomeister.com/forums/members/

Dunover, while monttupomo might have been surprised by 100x wagering (increased 3x wagering for Finland), I don't think the onus is on him to know what bonus he is supposed to receive entirely. Given the heavy wagering, the casino awarded him a bonus that was more disadvantgeous than the one he was supposed to receive. I think many of us has simply asked what bonus was available, or have been blocked from claiming an incorrect one.

When players make mistakes, we have to live with the consequences. If a casino makes a mistake, it should have to live with the consequences also.

Monttupomo, contact the rep by private message with details including your real name and account number. Give her a few days to look into the matter for you.

If you don't get a response or are unhappy with the result, you can PAB (Pitch a Bitch), a free dispute service for CM members. Make sure you read all the FAQ, and if you do have to PAB, stop posting about your issue.

If you do get help from the rep, make sure you come back and let us know the happy news.
 

[email protected]

Dormant account
Joined
Oct 26, 2011
Location
United Kingdom
Monthly Reload bonus of 75% valid on all games

What monttupomo is not mentioning here is the terms and conditions of the Monthly Reload Bonus he claimed.

Here is a quote about this from my reply to his private message:

"The main reason for cancelling your winnings is that you took advantage of the monthly reload bonus instead of the second deposit bonus.
It's clearly stated in the terms and conditions of the monthly reload (that can be found here
You do not have permission to view link Log in or register now.
) that it is available only to customers who made at least 3 deposits to casino."

This is not the only rule breached by monttupomo and it was all communicated to him in the original message he received from support as well.

Not reading all applicable terms of a bonus offer and also not taking note of a casino's general terms and conditions does not entitle customers to complain that the casino follows their own terms and conditions. And especially conveniently omitting certain details and posting a complaint I consider deliberate undermining of our reputation as a casino due to customer's disappointment in his own failure to take note of all relevant information that is clearly written on our website.

I hope monttupomo will take note and be more careful in his future game play and I wish him lots of luck and winnings regardless where he chooses to play!
 
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