10-14 Days BACS

feelthejoy

Newbie member
Joined
Aug 7, 2019
Location
Kent
Don’t worry. If they’re a brand, they’ll see you right. Just make sure they have been given the correct sort code and account number. If you’ve given them incorrect details, that’s a bit different.

And I honestly wouldn’t hold too much in what live chat says in respect of when things were processed. They’re there to move you on ASAP and answer the next easy question ;)
Cheers, and yes I definitely get that vibe, I send a few emails here and there to keep things moving too. I checked my bank details a few times very slowly to make sure I didn't mess up, all is ok :)
 

feelthejoy

Newbie member
Joined
Aug 7, 2019
Location
Kent
**UPDATE**

Email received this morning,


Dear Shaun,



Thanks for contacting *** ****.



We have had a response from the finance team who advised that an ARN transaction number would only be available for CC/visa transactions.



Having checked the payment method it was a BACS withdrawal which can take up to 10 working days to clear.



This would bring the date to Wednesday 14th. If after that date the funds have not credited your account could we kindly ask for a bank statement dating back to the 1st which we can forward to the finance team to investigate.



It is highly probable that the funds will credit your account shortly.



Thanks for contacting us about this matter.



Should you have any questions or concerns, please do not hesitate to contact *** **** Support Team.

With Best Regards,

Terry


So, although I have never waited 10-14 days for a payment in my 10 or so years of online gambling, the email sounds pretty good? Would anyone agree?

I shall just have to sit back and wait this one out I think.

I have underline a sentence from this email, can anyone confirm if this is correct?


Thanks again for checking out my post guys.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
They should be able to show you loads of info about the transaction, but they don’t have to.

It sounds perfectly normal, to be honest. Slow, but normal. I continue to suspect the transaction was not initiated when live chat told you.
 

feelthejoy

Newbie member
Joined
Aug 7, 2019
Location
Kent
They should be able to show you loads of info about the transaction, but they don’t have to.

It sounds perfectly normal, to be honest. Slow, but normal. I continue to suspect the transaction was not initiated when live chat told you.
Exactly my thoughts. Thanks for the info, Appreciate it :)
 

myke35

Experienced Member
Joined
Sep 25, 2018
Location
Uk
Picking up on what @danofthewibble said their 10 day window probably has other procedure built in & the actual payment probably wasn't made on day 1.

I'm sure they'll pay you out if a big brand.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
BACS will always take three days to clear in every circumstance.

To pay via BACS you need to have whats known as BACS credit in place - this means that the bank will pay that person and then bill the company. This is to ensure that all transactions meet the 3 day rule imposed the the Bank of England.

There is no absolutely no deviation from this so the ten day clearing mentioned here is nonsense.

**UPDATE**

Email received this morning,


Dear Shaun,



Thanks for contacting *** ****.



We have had a response from the finance team who advised that an ARN transaction number would only be available for CC/visa transactions.



Having checked the payment method it was a BACS withdrawal which can take up to 10 working days to clear.



This would bring the date to Wednesday 14th. If after that date the funds have not credited your account could we kindly ask for a bank statement dating back to the 1st which we can forward to the finance team to investigate.



It is highly probable that the funds will credit your account shortly.



Thanks for contacting us about this matter.



Should you have any questions or concerns, please do not hesitate to contact *** **** Support Team.

With Best Regards,

Terry


So, although I have never waited 10-14 days for a payment in my 10 or so years of online gambling, the email sounds pretty good? Would anyone agree?

I shall just have to sit back and wait this one out I think.

I have underline a sentence from this email, can anyone confirm if this is correct?


Thanks again for checking out my post guys.
 

feelthejoy

Newbie member
Joined
Aug 7, 2019
Location
Kent
Good morning all (02:34) here in England.

I am pleased to say the money has just arrived.

Withdrawal made 31st July - Paid 12th August.

Thanks for all of your replies. They helped put me at ease.

Have a great day.
 

feelthejoy

Newbie member
Joined
Aug 7, 2019
Location
Kent
so what brand is it so I never depost and wait 12 days to get paid that's nuts

sun bingo, they've actually been really good, despite the what seems to me long wait, £5 free on rainbow riches jackpots, x30 wagering and no max winnings, good luck if you have a go
 
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