Cheers, and yes I definitely get that vibe, I send a few emails here and there to keep things moving too. I checked my bank details a few times very slowly to make sure I didn't mess up, all is okDon’t worry. If they’re a brand, they’ll see you right. Just make sure they have been given the correct sort code and account number. If you’ve given them incorrect details, that’s a bit different.
And I honestly wouldn’t hold too much in what live chat says in respect of when things were processed. They’re there to move you on ASAP and answer the next easy question