£5 Loss limit - £500 Deposit limit UK gambling joke

Kingks

Newbie member
Joined
Oct 29, 2017
Location
nrwich
Think its time to quit

Made a deposit of £30, did a few spins... pop up saying my limit has been reached did roughly £5 in spins, my deposit limit is £500 yet my loss limit is £5
withdrawn the money, chat useless



Hi it says i've reached my daily limit when never set 1?
Jody
We take responsible gambling very seriously and as a licensed gaming company, we have implemented a number of company policies, in accordance with regulatory requirements, such as the loss limit which you have reached. These measures are designed to help protect our customers and ensure we comply with our regulatory requirements. In cases where such limits are reached, you would be informed by way of a pop-up notification.
never set a loss limit?
Jody
The loss limit is operator imposed which is set by the casino.
Which is?
I done like £5 in bets
Jody
This feature, as with some other features, is automated within our systems. We appreciate this interruption to your play can be frustrating but our responsible gambling measures must take precedence
lol
It gave me a deposit limit of £500
Makes no sense
Jody
The loss limit takes all casino activity into consideration across our casino network.
£5?
Whats point of a £500 deposit limit
If all I can bet is £5
Jody
As a fully UK regulated casino which embraces responsible gambling, we take measures to promote a positive gaming experience with us.
Your not answering my question why is my loss limit set at £5 or whatever and I can deposit upto £500?
I'll just withdraw.


RIP
 

Kingks

Newbie member
Joined
Oct 29, 2017
Location
nrwich
Yep white hat, wanting me to send in documents for higher deposit limit no thanks they can shove there £5 loss limit
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
yep CALZONE did that to me so i just closed my account back then,well dont worry to much because there are still a few places you can play without that madness
 
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