Hey everyone I’m afraid this saga has continued for me. I received the following email a couple of days ago:
The review of your accounts is still ongoing.
We cannot disclose the reason as to the delay as we would be jeopardising our Money Laundering, Terrorist Financing and Transfer of Funds responsibilities.
We will require a further 28 days, we will advise you of the outcome by the 9th October. During such time your accounts will remain suspended and you will have no access.
Any pending withdrawals you may have had on your accounts have been cancelled by us and the funds returned to your account balances. Details of the accounts are as follow:
It then just details the money in my accounts.
Does anyone have any advice on what to do with this? And yes the date is wrong... I received a correction email the following day which may mean there’s others involved in this too that where a bit quicker than me to point that out.
By this reasoning they could keep this ‘investigation’ Going for a year without any further information. Also who’s to say they aren’t just biding time? What happens if they decide to fold the casino I won with to avoid paying out. I know this seems far but they have tonnes of different skinned sites I don’t think anyone would be that bothered. I guess I’m just panicking a bit at the minute as they are providing nothing and have not requested anything from me either?!
I have tried with the new recommended site Resolver.co.uk but they don’t have Nektan on their list therefore I have had to put a request in for them to be added so this may take a while.
Any help or nudges in the right direction would be greatly appreciated. Thanks. Lee
Due to the amounts of money involved if I were in your shoes I would start the formal complaints process. Once that has concluded (which experience sadly tells me will not be of any satisfactory outcome) I would then start the legal process of pursuing it through the courts. As you point out there is nothing to stop this dragging on for a year or longer and who knows what conclusion they might reach.
I do, however, think it's highly unlikely they would fold the company or otherwise to avoid payment. If there is any attempt to withhold payment it will most likely be based on their own arbitrary decision and they will simply not pay out.
Sorry that something which should be pure joy has been soured by the casino messing you around.