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Bonus Complaint £3000 Confiscated Unfairly

Discussion in 'Casino Complaints - Bonus Issues' started by Baaah, Aug 13, 2018.

    Aug 13, 2018
  1. Baaah

    Baaah Newbie member

    Location:
    UK
    Good Evening All :),

    Arghh, another casino taking advantage when it's not in their favour... Over £3,000 I won fairly from a £20 deposit, taken from me. Could anyone advise what grounds I have to stand on, or any laws etc I have to fight against? Please see bellow my full complaint.

    (Names made up)

     
  2. Aug 13, 2018
  3. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Did they tell you why money has been confiscated. And if you were you using a bonus, you might have violated the max bet rule.

    They are in grey zone here at CM
     
  4. Aug 13, 2018
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    The name that the account was actually registered to "Jane Smith" - Does he or she actually exist as a person at your registered address? Are you or the other named person self-excluded at GoWild or used the GAMSTOP facility?

    Has your account be fully closed or just funds confiscated?
     
  6. Aug 13, 2018
  7. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Welcome to the forum.

    Sorry it is such a bad incident that has brought you to us but we are friendly and try our best to help x

    Did you get an email from the casino when they took your bonus funds away? If so, what reason did it give? Double check junk folder etc...
    It will be easier to fight your corner if you know exactly which T&C they say you did not adhere to.
     
  8. Aug 13, 2018
  9. Baaah

    Baaah Newbie member

    Location:
    UK
    Thanks so much for your replies, I appriciate it :).

    Myself and partner share the same computer, and my partner already had an account with the casino. When I joined up, it autofilled my partners name in which I didn't notice at the time. But again, to prove it was me, I used my own debit card when depositing clearly stating my name, and I have sent all my documents in to prove my name, address and bank details. They just won't change my name on my account, and think it is my parner creating another one.. resulting in account closure and bonus removed.

    I do understand where they are coming from, but if I had lost my deposit and bonus, I am pretty certain they would have changed the name as requested with the correct documents.

    How can I fight for this?
     
  10. Aug 13, 2018
  11. Baaah

    Baaah Newbie member

    Location:
    UK
    Thank you :). Just updating the topic with what you asked.
     
  12. Aug 13, 2018
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    there's a post somehwere in here, but if I recall, gowild's bonus terms are laughable at best (and grey zoned here)
     
    theapple, Mouche12 and bebo67 like this.
  14. Aug 13, 2018
  15. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Does Gina ever come out here anymore?
     
  16. Aug 13, 2018
  17. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I think there used to be 'we endeavour to be more active' posts every few months :rolleyes:
     
    Mouche12 likes this.
  18. Aug 13, 2018
  19. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    How sad. A friend and I deposited huge when they first opened. 6 k in a month for me and never got over 100 dollars. Literally. It was like a door slammed shut when you got to that amount. And my friend it was the same thing. She went on chat to complain and was told, and I quote......" keep depositing, you will eventually win". Needless to say, me being me. I lost it when my friend showed me the chat. I spoke to Gina about this a couple of years ago, even showed the email that transpired between the CS and I concerning this, and Ginas reply was " well we all love the slots, even us", " eventually you win". I haven't stepped foot or finger in that casino from that moment on.
     
    Mouche12 and dionysus like this.
  20. Aug 13, 2018
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    there's enough posts litteered in the forum that noone should touch them with a bargepole.
    And if an issue?
    Last rep activity - a month ago ie logged in
    last post - a year ago
     
    Mouche12 and bebo67 like this.
  22. Aug 13, 2018
  23. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    They should be thrown in the junk pile.
     
    Mouche12 and dionysus like this.
  24. Aug 13, 2018
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I wrote her Feb 27th...still no response :rolleyes:

    Actually - @Casinomeister should probably be flagged
     
    Mouche12 and bebo67 like this.
  26. Aug 14, 2018
  27. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Sadly I think that many casinos have something like this in their bonus T&C’s:

    “The welcome bonus can only be claimed once per household /IP Address”

    I haven’t looked through the casino in question but imagine something similar unfortunately. From their point of view the same person had opened an account twice, even if this was an error on your part to begin with...

    I’m fairly new around here and don’t claim to be an expert at all so you may wish to ignore my ramblings until somebody better qualified arrived lol x
     
    Tirilej likes this.
  28. Aug 14, 2018
  29. sufferinsilence

    sufferinsilence Full Member

    Location:
    Belgium
    I've been bonus banned on a casino because someone from the same address (I live in a flat so the house number is the same for all inhabitants except for the addendum ofcourse) had signed up prior to me... I was 100% sure I had never signed up there and my housemate doesn't play casino games at all so I explained that to them and when I asked them to produce the IP address or name they went silent and never got back to me. Suffice to say I simply stopped playing there :lolup:
     
    Supababe, bebo67 and Mouche12 like this.

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