- Joined
- Dec 16, 2006
- Location
- wild south
I deposited 25.00 there, played it up to 100.00 and cashed out. So far so good, but they only paid 75.00. They wrote me a mail, that i have claimed a 25.00 bonus at August and I wasnt eligible for it. So they confiscated the 25.00 bonus from my withdrawal now. I never experienced such a confiscation before at a casino and I personally feel like beeing ripped off!
Maybe they gave me that bonus in error, but it was their fault and I did not cash out on that bonus at august, so how can they take money from my account for it?
I for my self will not play at any palace group casino again.
So if you ever got a bonus from them and youre not sure if your claim was correct, be warned that they will take money from your account!
I would like to know, what other players think about this.
Maybe they gave me that bonus in error, but it was their fault and I did not cash out on that bonus at august, so how can they take money from my account for it?
I for my self will not play at any palace group casino again.
So if you ever got a bonus from them and youre not sure if your claim was correct, be warned that they will take money from your account!
I would like to know, what other players think about this.