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  1. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Good morning all, Congratulations @CongoGB, happy for you! :cheers: Have a great day ahead, everyone. Best regards, Team Videoslots
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  3. Team.Videoslots

    Gigadat and videoslots

    Hello @bjtaz44, I sent you a PM. Br, Team Videoslots
  4. Team.Videoslots

    Gigadat and videoslots

    Hello @samdog21, Thanks for notifying us about your problem. By your explanation, I understand it at follows: You requested a withdrawal of $300. The withdrawal was paid accordingly but reversed back to your VS account as well. You withdrew $400 ($300 of which had already been paid out). I...
  5. Team.Videoslots

    Videoslots - Newly Accredited

    Good morning everyone, @CongoGB -- Yes, it will happen on all providers. It's new requirements from the regulator. Regarding the trophies, we will look into that but cannot give you any promises. Best regards, Team Videoslots
  6. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Happy Tuesday all, Please find the information for today's madness below. Tuesday Madness Battle! Join the Tuesday Madness Battle taking place tomorrow with a massive added jackpot of €15,000. That’s not all, however; every €1.00 buy-in to the Battle will be added to the prize pool to be...
  7. Team.Videoslots

    Videoslots - Newly Accredited

    Good morning @MrEvil and @slotmaster, I have passed on your feedback to our service and product managers and are considered when planning future development. Best regards, Team Videoslots
  8. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @MrEvil, Thanks for notifying us; the issue with the new games are resolved. The reason there might be a difference in the mobile site and desktop is due to caching from our side, during releases we manually do this once everything has been done with the games, hence why a delay might...
  9. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Hi everyone, We have taken down the Netent battles. Any cash buy-ins have been automatically refunded. If you used a ticket to buy-in, please get in contact with our support. We will replace these as well. The issue itself has been raised to Netent and should be resolved shortly. We are very...
  10. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Hi everyone, A happy new week to you all. See the information for today's Frenzy Monday below. Frenzy Mondays! Forget Monday Blues and say hello to Frenzy Mondays! We’re bringing you four Battles to boost your Monday and kickstart your week with the opportunity to win some Extra Spins...
  11. Team.Videoslots

    Videoslots - Newly Accredited

    Hi there @CongoGB Yes, it was removed for UK market because of the change in the rules. It's too early to tell if and when it could come back. Best regards, Team Videoslots
  12. Team.Videoslots

    MR Vegas

    Hi @Oscar Arnhem, See the reply from Bowki, it's correct. :thumbsup: Br, Team Videoslots
  13. Team.Videoslots

    MR Vegas

    Hello @bowki, I am happy to hear that you had a pleasant casino experience. Just to confirm, we are not a rep for Mr. Vegas. Have a great weekend, all. Kind regards, Team Videoslots
  14. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Hi @Kroffe, We are not taking any fees. We use ECB's exchange rate, which we update once per day. The currencies might fluctuate during that time. Best regards, Team Videoslots
  15. Team.Videoslots

    Official Videoslots presents Battle of Slots!

    Hello @ESCJAMIE, Please drop us an email at videoslotsteam@videoslots.com, and we shall take a look at your score. Have a great day, everyone! Best regards, Team Videoslots
  16. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @DreamRJ, Thanks for notifying us. I have raised this to our technical team. It should be fixed today. Meanwhile, sorry for the inconvenience. Have a great weekend, everyone. Best regards, Team Videoslots
  17. Team.Videoslots

    Videoslots - Newly Accredited

    Hello @colinsunderland, I'm afraid that I cannot assist you with any affiliate related issues, unfortunately. We, as reps, are not handling those matters. Please reach out to them and I am sure that they can help you out. Best regards, Team Videoslots
  18. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @colinsunderland, Yes, these fees are beyond our control and are mentioned in clause 2.9. Regarding questions concerning communication between us and any customer, I hope that you understand that we cannot comment on that here. On your other note, it should be handled shortly. We are sorry...
  19. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @slotmaster, It's out of our hands right now. I cannot go into the details, unfortunately. We will keep you all posted if anything changes. Best regards, Team Videoslots
  20. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @deepsky2, We updated the thread a while back. Unfortunately, it took a turn for the worse and will not happen soon. We will keep trying. Sorry for getting your hopes up! :( Br, Team Videoslots
  21. Team.Videoslots

    Videoslots - Newly Accredited

    Hi @colinsunderland, These fees are not taken by Inpay either, but by intermediary banks that may be involved in non-SEPA bank transfers. These fees are beyond our control and mentioned in clause 2.9. Intermediate bank fees are standard practise on international bank transfers. I do, of...
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