Been playing here a short while and although they offer 750 odd slot games, it's a shame there are no table games etc...
Anyway, have to report some pretty shoddy customer service from them recently.
Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.
I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult
So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.
Just surprised they have an 8.8 rating....
Anyway, have to report some pretty shoddy customer service from them recently.
Offering 25, 50 and 75 free spins for depositing 20, 40 or 60£...50 spins on CFBL interested me so deposited but the game just won't load now, it always has done before, never a problem but because I have free spins it wont load now? Tried clearing cache, different browser etc but nothing.
I had another issue and because I'm VIP I have account manager, I sent email...Was told it's with tech and what with that and my other issue I got a £50 comp...wow/ hmmm came with a x48 wagering requirement! Bit of an insult
So deposited £60 today to get my free spins on Secret of the Stones....go to play the 75 spins and the game isn't even available to me! Went to chat and was told, here have a compensation as a sorry....150 free spins...on Pyramid ... So I get £15 worth of free spins as a 'sorry' rather than the £28.75 I should have had...I've had another little whinge- we'll see what they comeback with.
Just surprised they have an 8.8 rating....