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Thread: Unibet - So Generous!

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    Unibet - So Generous!

    Hi All,

    Just a quick post.

    Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.

    They replied, and gave me a very generous £3!

    The generosity!

    Think I will be closing my account, I would rather they had said no!

    Thoughts? Am I just being greedy? I thought it was insulting to be honest!

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    That's pretty bad. At least a fiver would be quite low, a tenner 'ok', but three quid

    Could have been worse, mind. You know they really despise you when they wheel out the 10 Starburst spins
    Rarely is the question asked: Is our children learning?

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    That's kind of typical for Unibet, although they do sometimes surprise you, but you'd have to be lucky and that means the right person in support is reading and judging
    I often felt a bit neglected there too, and have received similar freebies..never really a reason to consider closing my account for though, but once in a while i just contact a rep here, and tell them how i feel about 'my rewards' which mostly would have a decent comp, or some extra free spins as result!

    This is quite common with the bigger bookies and Casino's..and of those Unibet is definitely he best: everything else there is top notch
    So, perhaps worth a shot...

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    With those sort of deposit sizes / totals in one day I'd speak to some of the reps maybe on here if its a regular / semi-regular thing you can afford to do.

    Not suggesting any particular casinos but there are a good few out there (accredited) who would give you cash back deals (educated guess around the 10-15% range wager free) Also maybe some VIP bonuses with low wagering (again around 10xB range)
    On a losing Streak?? - Take a break, Eases the pain, Keeps you Sane!

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    For some strange reason i really like playing a unibet but rarely get any casino based promos...even rarer are 'bonus offers' in the account tab.

    Ive had some good runs in the past but have also lost big chunks like the
    OP
    has....at other casinos you might get a consolation £5 or some 'extra spins etc' but Unibet are stingy (to me anyhow...)

    Withdrawals are very fast (to be fair)

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    Quote Originally Posted by itsover2014 View Post
    Lost around £500 at Unibet today with literally no playtime, so sent them an email and asked for a bonus. I only really do this if my playtime is non existent.
    They replied, and gave me a very generous £3!

    Thoughts? Am I just being greedy? I thought it was insulting to be honest!
    I agree - that is a total insult
    I hope you vote with your wallet and take your business elsewhere.

    KK

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    A few weeks ago I deposited and lost $500 at Guts. Went to live chat the next day and asked for some spins and received a $20 bonus. But I did deposit A LOT some 3-4 years ago so I am a long-standing customer, although most of my deposits go to VS nowadays.

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    It’s the same with their sister, Maria casino. Regular player and on birthday I was given 5 free spins.

    Can’t remember last time I got an offer- I’m not a freebie tart (not that much!) but I like to feel a incy bit valued by casinos.

    Good casinos but tight as a ducks proverbial for perks

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    3€ is just a slap in the face, how did the CS agent think that was a good call?

    When I used to work CS with had a rule that bonuses should be as close to 10% as possible to total deposits. This included bonuses from promotions, but we were allowed to make the calls ourselves. For example if a player used to pick up a lot of bonuses from promos and therefore had a high bonus % I was allowed to give 10-20% of recent deposits if the last bonus had been long ago.

    Another rule we had was that 10€ was the minimum bonus to give. This meant we wanted at least 100€ in deposits, but that shouldn't be too difficult to achieve. We ended up breaking this rule quite a lot anyway, giving 5€ here and there.

    I remember getting the 10 Starburst treatment myself, and have actually been thinking that most casinos I play at are far less generous than I myself used to be.

    Got 150€ bonus without asking from Stargames on my birthday recently which was a nice surprise.

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    Thanks for the responses all. Glad I am not the only one who thought this.

    The rep has given me some spins which is nice of them, and they did not have to do. I will leave it there but it has given me something to think about when depositing in future..

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