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Thread: Guts - ID again?

  1. #1
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    Guts - ID again?

    So having had a few months away from gambling recently, I make a deposit at Guts a few weeks ago, been a player there for nearly 3 years, fully verified despite my lack of Photo ID, you can see where this thread is going....

    I make a withdrawal for £170 on the Friday, then I'm asked for ID, obviously I only have the norm, Birth Cert etc, that's fine they tell me just upload them via the website, so I go to upload them but every section is green, stating I'm already verified.

    So I email Guts and msg the rep on here, get no reply whatsoever so play the £170 down to £70 or thereabouts, then leave it in - just in case, sure enough they send the £70 to my skrill on the Monday, but no reply still to my email or my msg to their rep on here (even to this day as far as I can tell) so I naturally assume the ID thing is sorted, they just haven't bothered telling me.

    So I deposit last night and make a WD and when it fails to hit my skrill this morning I get onto live chat, guess what they ask for?

    You guessed it, ID docs.

    What on earth is going on here lately?

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    closed my account for this reason, asking for ID constantly although fully verified, they really have gone an awful site, I would also like to know what on earth happened to them

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    They also never fully verified me when I tried a few months back. I did re upload them after taking new pics. They just kept saying they was blurry and out of focus which they was not. They are I think headed for the rogue pit. It also taken many days for them to even half verify me and they also never even emailed me either. I only knew cos i kept checking by logging in everyday.

    I would just say, play elsewhere people. Plenty of casinos that are 100% better than this dodgy outfit.
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    This is happening to me right now at guts too. My $400 withdrawal has been pending and reversible since late sat nite. They've asked me twice for my documents. Went on CS and they said we've asked you for documents it's been 3 days and 7 hours now. and yes I've sent them in it's been now 3 days and 6 hours and 58 minutes. So rude and obnoxious. Then I say Kurt I was emailing with has all the documents. Apparently he forgot to forward them to finance. The agent says he will forward them. This was yesterday.


    And just checked my emails. Another email requesting my documents.


    I have made a few other withdrawals at guts that they've sent within hours. I thought I was verified but who knows.



    Don't know why they have a high rating with such bad withdrawal times and my withdrawal is reversible.

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    I think
    CM
    need to try and get hold of a rep and see what the hell is going on with this establishment. And if they choose not to respond then we all know what happens then!!
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    I have started playing at Guts again since a few months and have been fully verified for years - no issues with withdrawals but these never exceeded the $500 mark during this period - I don't know what would happen if I'd try to withdraw substantial amounts. The above comments are worrying to say the least. Perhaps the rep can join in and explain?

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    Quote Originally Posted by Mouche12 View Post
    I have started playing at Guts again since a few months and have been fully verified for years - no issues with withdrawals but these never exceeded the $500 mark during this period - I don't know what would happen if I'd try to withdraw substantial amounts. The above comments are worrying to say the least. Perhaps the rep can join in and explain?
    I thought the same thing when they asked for documents. I haven't played here in months. And when I did win these last two weeks all withdrawals were 300$.

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    As if verification wasn't annoying enough already. I hate doing it once nevermind several times at the same site

    I think casinos know what a chore it is and how we hate waiting, not to mention being impulsive. Combine all those and voilà there go the funds.

    A pretty desperate, low tactic used more and more.....and coming from Guts it doesn't surprise me terribly. They really are like a different outfit now
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    It sounds like Guts actually should be asked to verify themselves in here again
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    Quote Originally Posted by goatwack View Post
    As if verification wasn't annoying enough already. I hate doing it once nevermind several times at the same site

    I think casinos know what a chore it is and how we hate waiting, not to mention being impulsive. Combine all those and voilà there go the funds.

    A pretty desperate, low tactic used more and more.....and coming from Guts it doesn't surprise me terribly. They really are like a different outfit now
    Serious changes their end, management included, maybe even owners?

    Got asked for Skrill
    KYC
    after 4-5 years of weekly deposits there myself

    Never thought I'd type this but actually prefer Caddell sites these days, if I could break my love for Novo slots, I'd abandon Guts altogether, sad times
    On a losing Streak?? - Take a break, Eases the pain, Keeps you Sane!

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